New

  

🚀 New Features

• Boost sales with subscription value-based benefits in Flow: Tailor offers to reward loyal subscribers and encourage larger purchases. Imagine free shipping, surprise gifts, or extra discounts for high-spending members. This boosts AOV and strengthens loyalty. Learn more
• Personalized upsell banner: Boost upsell conversion with customized multimedia content in the upsell ribbon header. Imagine hosting banners to promote members only access to rare products, targeted discounts and more. Learn more
• Order analytics - Churn and Retention: Gain deeper insights into subscription cancellations. Identify critical order milestones, analyze cancellation flow effectiveness, and uncover reasons for churn. Optimize your retention strategies and reduce churn with data-driven actions. Learn more
• Customized subscription listing page: Utilize custom sections on the subscription listing page to promote new launches, educate subscribers about the subscription program benefits or greet them with personalized messages. Learn more
• Enhanced Notifications Suite: We've upgraded our notification suite for better customer communication. Enjoy new alerts for key events like subscription rescheduled, delayed, marked for cancellation and more. Test emails before sending and seamlessly integrate with third-party tools. Learn more
• Conditional shipping rates for subscriptions: You can now tailor shipping costs based on order value or weight specifically for subscription orders. Drive upselling, and optimize margins while easily managing shipping rules right in the Loop admin. Learn more
• Improved Cancellation Flow: A preview is now shown while editing the benefits, reasons or offers pages enabling you to fine-tune your cancellation flow content. Benefits, reasons and offers show save rates over the past 30 days for a consistent view. Improved analytics for cancellation reasons highlight saved orders through alternative actions and offers. Learn more
• AI based translations: Launch subscription experience in multiple languages within minutes by leveraging Loop’s AI-based translations. Learn more

• New API endpoints:

  • Update shipping method: Easily update shipping price, shipping title, and shipping method.
  • Read all scheduled orders: Access all scheduled future orders for all subscriptions.
  • Refer to the detailed API changelog for more information.

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⤴️ Improvements

• Save on additional delivery fees: by minimizing the number of subscriptions created per subscriber by encouraging them to add new products to existing subscription(s) rather than creating a new one.
• Segmentation Conditions: We've refined conditions to offer greater flexibility in targeting customers. Enjoy decimal support for spend-based conditions, clearer range indicators, and streamlined condition names and categories across flows, cancellation flows, and personalized upsell profiles.
• “Free shipping” discount via Flows: You can now offer free shipping to customers directly within Flows. This new feature allows for easy customization of the discount title and number of eligible orders. Head to Flows > Add action > Add discount to find the option. This is also available in the Subscription details page on your Loop admin.
• Enhanced UX in Reports: We've improved the user experience of our reports. Added "Select all" toggle for filtering columns, renamed "Shipping method" to "Delivery method," and auto-filled email addresses when exporting. Exported lists now include timestamps, user details, and recipient information for full visibility.
• User permissions improvements: The “Add user” button now informs you before redirecting you to Shopify. The user list has also been cleaned to indicate that only users who have logged into Loop previously are shown.
• Customers will now be able to check the updated financial status in the order history tab on the Customer portal.
• Flow log exports: No more of repeatedly clicking the next page button while reviewing Flow logs. Just apply the new date range filter and click Export!
• Dunning settings have been moved to a new "Payment recovery" section under Settings. A new permission "Payment recovery" has been introduced for this section.
• Developer-friendly initiatives: We have added depth of information about specific subscriptions in loopProps window variable on the subscription details page of the customer portal. Developers can power custom experiences without doing any additional API calls to get basic subscription information.