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Admin & Operations
yesterday

Set currency for shipping rates in multi-market zones

You can now set the currency for individual shipping rates based on the currencies available in a zone or market. If your store's base currency is USD and a zone includes the UK and Canada, you can choose USD, CAD, or GBP for each rate, and order amount conditions for that rate apply in the selected currency.

This closes the gap with Shopify's native shipping profile capabilities and gives you more control over multi-market shipping setups.

Learn more

Admin & Operations
yesterday

Alert for shipping profiles with no selling plan mapped

Loop's alert center now flags shipping profiles with no selling plan mapped, making it easier to identify profiles affected by deleted selling plans. Previously these profiles were hidden and Shopify silently reclassified them as Custom Profiles, making the issue hard to trace.

The alert links directly to the impacted profile, and a new "No selling plan mapped" chip in the shipping profiles list makes affected profiles easy to spot and fix.

Customer ExperienceAdmin & Operations
a week ago

Customize your customer portal in a visual builder with live preview

Theme settings is now a split-pane builder. Your portal renders live on the right while you edit Layout, Styles, Texts, Custom CSS, and Custom JS on the left, so you see every change before you publish.

Leverage inspect mode to find component-specific texts and styles, and turn it off to explore multi-step flows without affecting live subscriptions. You can also preview any portal page as a real subscriber by subscription ID, switch between desktop and mobile, and use zoom controls.

Learn more

Retention
a week ago

Target Streaks by bundle or shipping region

You can now enroll subscribers in Streaks based on specific bundles or shipping location. New conditions let you include or exclude subscriptions containing a given bundle, and include or exclude specific countries and provinces.

This helps you target rewards more precisely, like restricting free shipping rewards to regions where the cost makes sense, or running a streak for one BYOB bundle without it applying to others on the same selling plan.

Acquire & GrowAdmin & Operations
a week ago

Target upgrade offers by subscriber tenure

You can now run different upgrade offers based on how long a subscriber has been with you. For example, offer a smaller upgrade to subscribers active for 30 to 60 days, and a bigger one to subscribers past 60 days.

A new "Subscription created at" condition on Upgrade profiles lets you target by absolute date range, in the last X days, before X days, or between X and Y days.

Learn more

Acquire & GrowCustomer Experience
a week ago

Control which gift subscription details show at checkout

You can now choose which pricing fields appear on the checkout line for gift subscriptions, gift price, number of orders, and shipping price, instead of always showing all three.

This is useful if you already explain the gift pricing breakdown on your gift page and don't want it repeated at checkout.

Configure this at Subscriptions > Gift > Preferences > Gift information on checkout.

RetentionCustomer Experience
a week ago

Show or hide Instant Win-back Offers based on cancellation reason

You can now control whether an Instant Win-back Offer appears based on the reason a subscriber selected during cancellation, so you're not showing an offer that feels out of place for sensitive reasons.

Cancellation reason data is now exposed on the storefront through window.loopProps > subscription > cancellationReason > {reason, reasonId}, so our solutioning team or your agency can build custom logic to show or hide the offer accordingly.

RetentionAdmin & Operations
2 weeks ago

New Flow triggers, targeting conditions, and log access, plus dynamic banners in Reward Journey

You can now trigger a Flow directly off a subscription status change, like Paused to Active, and target more precisely with new conditions like "Subscription attribute absent," "Product added is not upsell," and "Retention offer not applied" (previously "Cancellation offer applied").

A new "View logs" action lets you jump straight to logs for a specific Flow, making troubleshooting faster. Reward Journey banners also now support dynamic variables, so you can personalize HTML banner content with subscription or customer data.

Acquire & GrowAdmin & Operations
2 weeks ago

Set purchase options independently for upsell quick action links

You can now choose which purchase options, one-time or subscription, are allowed for each upsell or cross-sell quick action link, separate from the permissions set for general upsells.

This lets you run setups that weren't possible before, like allowing both options on general upsells but restricting quick action links at exclusive discounts to subscription only.

Acquire & GrowCustomer Experience
2 weeks ago

Show subscribers exactly how many orders are left in their prepaid cycle

You can now let subscribers see how many orders remain in their current prepaid cycle, making prepaid subscriptions more transparent in customer portal

A new variable, {{orders_remaining_in_prepaid_cycle}}, is available in customer portal texts and reflects orders remaining in the cycle independent of the subscription's max order count. For example, "You have 4 orders remaining this cycle & $320.00 in credits. We will use $80.00 to place the order."

Learn more