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Acquire & GrowCustomer Experience
4 days ago

Personalized targeting, tiered win-back offers and faster setup in Campaigns

You can now target subscribers with new conditions like days since last order, subscription creation date, and total subscription orders or spend. Order now campaigns also run on a dormant segment that builds itself, so you no longer need to download a report first.

Win-back, Revive expired and Resume campaigns now support tiered discounts, so you can offer 50% off on reactivation for the next order only. You can also target several cancellation reasons in one campaign.

Offer descriptions now show on single-product upsell and cross-sell campaigns, and you can cap how many units of an offer product a subscriber can add. Duplicating campaigns and pasting subscription IDs to build an audience make setup faster.

Learn more

Acquire & GrowCustomer Experience
2 weeks ago

Multiply subscriber quantities in upgrades and control how one-time add-ons count

You can now set product quantity and frequency upgrades to multiply a subscriber’s current quantity, such as 2x, instead of moving everyone to one fixed quantity. You can also set an optional maximum quantity so subscribers with higher quantities don’t see the offer.

In upgrades and upgrade campaigns, you can now choose whether one-time add-ons count toward the “Number of products in subscription” condition, so you can target upgrades by subscribed quantity.

Learn more

Acquire & GrowCustomer Experience
2 weeks ago

Tiered discount on Upgrade profiles and campaigns

ou can now offer a higher discount on the first N orders of an upgrade, then fall back to your regular discount. This lets you match BFCM offers on upgrades without committing to inflated discounts for the lifetime of the subscription.

Use it to reduce churn and lift AOV during your sale period.

Learn more

FeatureAcquire & Grow
a month ago

A/B experiments for Personalized upsell profiles

You can now run A/B experiments on a Personalized upsell profile to find out which setup drives the most add-ons from recurring orders. Test the recommendation type, "See more" behavior, recommended items with their discounts, or the customer portal upsell banner, and compare Control (A) against Variant (B) on live subscribers.

Instead of guessing which discount, product mix or banner works best, you can pick a winner on actual upsell performance. Experiments appear in the same experiments listing, creation flow and results page you already use for Reward journeys and Cancellation flows.

Learn more

Acquire & GrowCustomer Experience
a month ago

Create fixed price Build your bundle offers using unlisted products

You can now show unlisted products in Build your bundle, making fixed price bundles like “any 3 for $60” possible. Create bundle-only copies of your products at the same price, so the bundle total stays fixed no matter what subscribers pick.

Since these copies stay out of your regular storefront, you can run fixed price bundles through landing pages, emails, and ads without affecting your main catalog.

Acquire & GrowAdmin & Operations
2 months ago

Run curated campaigns for specific countries and provinces

You can now target campaigns to subscribers based on their country or province, instead of running the same campaign for everyone.

For physical subscriptions, targeting is based on the shipping address. For digital subscriptions, it's based on the billing address.

Learn more

Acquire & GrowAdmin & Operations
2 months ago

Preview and customize the upgrade experience directly in admin

You can now preview the entire customer portal upgrade flow while configuring an upgrade profile, without setting up a test user or switching tabs. Click through the upgrade banner, the drawer listing upgrade options, and the offer details page exactly as subscribers will see them.

A new side-by-side customizer lets you edit the banner, styles, and text (with search) on the left while seeing changes reflected live in the preview on the right, in either mobile or desktop view.

Learn more

Acquire & GrowAdmin & Operations
2 months ago

Set a fixed calendar date for monthly selling plan cutoffs

You can now set the order cutoff for monthly selling plans as a fixed date of the month, instead of a day count before the anchor date. This keeps the cutoff consistent every month instead of shifting based on how many days are in the previous month.

For example, you can set orders to lock on the 25th of each month for delivery on the 1st, giving subscribers a simple, predictable rule to follow.

Learn more

Acquire & GrowAdmin & Operations
2 months ago

Preview and customize upsell recommendations directly on the admin portal

You can now preview the entire customer portal upsell flow while configuring an upsell profile, without setting up a test user or switching tabs. Click through the upsell banner, the drawer listing upsell options, and the offer details page exactly as subscribers will see them.

A new side-by-side customizer lets you edit the banner, styles, and text (with search) on the left while seeing changes reflected live in the preview on the right, in either mobile or desktop view.

Learn more

Acquire & GrowAdmin & Operations
3 months ago

Target upgrade offers by subscriber tenure

You can now run different upgrade offers based on how long a subscriber has been with you. For example, offer a smaller upgrade to subscribers active for 30 to 60 days, and a bigger one to subscribers past 60 days.

A new "Subscription created at" condition on Upgrade profiles lets you target by absolute date range, in the last X days, before X days, or between X and Y days.

Learn more