New

  
Enable your subscribers to drop order notes and reduce a significant volume of support tickets raised just to pass upcoming order notes or instructions only.

Highlights of the order note feature:

• Allowing subscribers to drop relevant order notes directly in the customer portal, like "No mushroom in next orders", without raising a support ticket.
• Download subscription reports with order notes to inform your team while preparing and packaging the orders.
• Attach the order notes in the upcoming order communications to inform customers about the notes being followed for the following order.
• Segment your subscribers' basis the order notes on Klaviyo and other marketing platforms to design communication accordingly.

How to enable the order notes feature on the customer portal?

Step 1: Open Loop app > Customer portal > Preferences

Step 2: Enable the "Add / edit order notes" preference in the Subscription actions block.

Available for all app users Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop.

Feel free to contact us at support@loopwork.co for help covering your use case.

New

  
With yet another bundle release, we have opened up new avenues for you to increase AOV further via bundles and provide an improved purchase experience.

Redirecting customers on Add to Cart

We have now provided you with complete control of where to redirect your customers once they click on the "Add to Cart" button. You can take them to:

• Cart page (default behaviour)
• Checkout page (Better conversion if you only sell bundles)
• Custom URL (Boost AOV by redirecting to the Add-ons collection page)

Minor improvements in customer experience

• Reduced bundle page loading time by optimizing product image sizes.
• Increased clickable area for opening product details drawer with ease.

Available for all app users Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop.

Feel free to contact us at support@loopwork.co for help covering your use case.

New

  
We are excited to announce the Checkout links feature, which will help you create a link that will redirect your customers directly to Shopify checkout with predefined products, quantities and selling plans.

We have conceived this feature to help you increase your subscription rate by reducing the cognitive load on customers and providing an express checkout experience.

Highlighting some revenue-generating ideas for leveraging Checkout links:

• Run a marketing campaign to convert returning customers into subscribers.
• Convert offline visiting customers to subscribers quickly.
• Serve aged customers who require assistance with checkout.
• Increasing conversions from marketing landing pages by directing to checkout.

Available for all app users Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop.

Feel free to contact us at support@loopwork.co for help covering your use case.

New

  
We're thrilled to roll out a game-changing feature – Advanced Analytics – designed to supercharge your decision-making process.

🔍 Churn and Retention Cohorts: Understand Your Subscribers Like Never Before!

• Dive deep into subscriber behaviour, order trends, and revenue retention.
• Discover insights on a monthly basis, aligned with when your subscribers signed up.

💡 Predictive Revenue Insights with Forecast

• Anticipate revenue trends effortlessly with our Revenue Projection module.
• Project future revenue for the next N days, categorized by dunning and non-dunning orders.
• Historical order realization rates for both buckets empower you to make accurate predictions, driving smarter financial decisions.
• Visualize success and spot patterns with order and revenue forecast graphs, ensuring your strategies are on point.

💪 Product Performance Insights: Optimize Your Revenue Strategy

• Uncover product-specific subscription acquisition and revenue generation insights.
• Tailor your approach, fine-tune marketing, and maximize profits across your product categories.

Available for all app users Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop.

Feel free to reach out to us at support@loopwork.co for help covering your use-case.

Improvement

  
You can now decide the exact inclusion and exclusion list of products for swap flow on the customer portal.

What has changed?

Initially, you were only given below options to configure your swap flow:

• All products
• Only variants of the same product
• Variants of the same product type

but now you can choose "Custom list of products" to provide the exact list of products to be made available for swap.

You can also find the "Exclude products" section at the bottom, irrespective of your product eligibility option in the above step.

Note: If you want your VIP subscribers to keep swapping between variants of exclusive products not present in your custom list, then enable variant swap settings under Custom list of products section.

> Available for all app users Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop
>
>
> Feel free to reach out to us at support@loopwork.co for help to cover your use-case

New

  
We are excited to release the product priority and short description on the Bundles page.

How can I best use the product priority feature?

You can now decide the priority in which products need to be shown on the Bundles page.

How can I best use the product description feature?

Put up informative short descriptions to make the purchase experience more engaging for your customers.

Informational content can make the buying decision much easier, leading to improved conversions.

How to set up product priority and short description?

• Go to Loop Admin > Bundles > Click on the concerned bundle
• Scroll down to the "Link selling plan" > "Products" section
• Click on "Edit description" or "Change priority"
• Product list with fields to edit description/priority will be displayed. Fill in the fields with appropriate text or numbers against each product.

New

  

We listened to your suggestions and made some remarkable changes to the Bundles feature. Let's take a look at the new updates

• Make the most popular size option as the default selection

• Select the default purchase option between subscription or one-time

• Product prices will be shown after accounting for both the selling plan and the bundle size discount. Initially, product prices were only displayed after calculating selling plan discounts.

• Build informative footer sections to tell more about the benefits of bundles to your customers. The option is available just below the 'Description' field on Bundles page on Loop app.

• You can now decide your preference of showing the items added to bundles by default or not. Previously, customers had to click on 'Show items' for the same.

Available for all app users Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop

Feel free to reach out to us at support@loopwork.co for help to cover your use-case

New

  

Are you struggling to get your paused subscriptions back into the active state?

Don't worry, we have got your back. Introducing our latest quick action URL - Resume subscription.

In just 2 clicks, your customers can now resume their subscriptions to avail an additional discount on the following order.

Setup a resume subscription quick action URL in relevant email notifications to be powered by Loop or marketing platforms integrated with Loop like Klaviyo, Recart, Omnisend or Attentive.

Available for all app users Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop

Feel free to reach out to us at support@loopwork.co for help to cover your use-case

Improvement

  
What was the issue faced by merchants on bundles page?

• If a few products on the bundle's page had variants, the add to cart button used to come lower than other products with no variants in the same row.
• If the product title of a specific product was longer, then to align the buttons, we were needed to add a custom CSS.

Solution

• We have added a new style option - "Product details height". This sets the minimum height for the card details section ensuring all the add-to-cart buttons are aligned.

Improvement

  

Loop flows have grown more powerful with enhanced condition filters for trigger conditions, tracking how many times each flow has been triggered and logs to check if anything is going south.

You will be able to achieve the following use cases with these enhancements:

Condition filter improvements:

• Merchants can add multiple products simultaneously in the "If" conditions. This prevents the need to create separate flows in case the merchant wants to take some action for all variants of the product or multiple products. Previously, a merchant could only add one variant per flow.
• We have added the support for "Or" logics in the "If" conditions in addition to "And" logics which were available before. A specific condition can now be added multiple times in "OR" and "AND" logic. UI/ UX changes have been made to help merchants easily read and understand the structure of the conditions.

Flow logs

• Merchants can now check the flow logs and identify any failure on active flows and the error details.
• Merchants can search for a specific subscription and debug why a specific flow was not triggered.

Triggered count

• Merchants can also now check the number of times a specific flow has been triggered.