New

  
Enable your subscribers to drop order notes and reduce a significant volume of support tickets raised just to pass upcoming order notes or instructions only.

Highlights of the order note feature:

• Allowing subscribers to drop relevant order notes directly in the customer portal, like "No mushroom in next orders", without raising a support ticket.
• Download subscription reports with order notes to inform your team while preparing and packaging the orders.
• Attach the order notes in the upcoming order communications to inform customers about the notes being followed for the following order.
• Segment your subscribers' basis the order notes on Klaviyo and other marketing platforms to design communication accordingly.

How to enable the order notes feature on the customer portal?

Step 1: Open Loop app > Customer portal > Preferences

Step 2: Enable the "Add / edit order notes" preference in the Subscription actions block.

Available for all app users Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop.

Feel free to contact us at support@loopwork.co for help covering your use case.