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We're thrilled to announce the latest addition to our retention toolkit. Now, instead of taking a one-size-fits-all approach, you have the flexibility to give multiple retention offers that best suit your customer needs. This makes your subscribers feel empowered, improving the probability of retention!

Benefits of giving choice in offers

• Increased engagement with a wider assortment of offers: Offering a variety of options ensures that there's something for everyone. This increases the likelihood that at least one of the offers will resonate with each customer.
• Understand Customer Preferences: By observing which offers customers choose, you gain valuable insights into whether they prefer discounts over gifts. This data allows you to tailor future retention offers to specific customer segments, increasing their effectiveness and maximizing customer satisfaction.
• Improved Customer Loyalty: When customers feel that their individual needs are being considered, they are more likely to feel valued and appreciated.

How to setup?

• In Loop admin, go to Customer portal > Cancellation flows > Offers and enable the new preference "Allow customers to chose between available offers".
• Add short descriptions to your offers (mandatory) and decide their priority.
• That's it! Now your customers can choose among the top 3 offers available to them!

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For any queries or additional information, please reach out to our support at support@loopwork.co or your dedicated success manager today!

New

  
We’re excited to launch advanced Loop Checkout Links, designed to convert your one-time buyers into subscribers in a few clicks.

What’s new?

• Centralized management: View and manage all checkout links in one place. No juggling between external sheets.
• Granular tracking: Measure clicks, conversions, revenue generated at each link and overall level.
• UTM parameters: Configure UTMs to track checkout behavioural analytics via pixel trackers.

How it works?

1. Generate a link by configuring products, Shopify discount code, and UTM parameters.
2. Convert the link into QR codes to flash it in offline stores or embed the links in subscription acquisition email campaigns.
3. On clicking, customers are seamlessly redirected to checkout with products added, pre-applied discount and UTM parameters embedded in URL.

Why it matters?

Save time, improve campaign insights, and drive revenue with a seamless checkout process.

Get started with Advanced Loop Checkout Links today! 🚀
For help, contact support@loopwork.co or your success manager.

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Start converting your one-time buyers to subscribers in one click on checkout. Exclusively available for Shopify Plus stores only (require checkout app blocks).

What’s new

• ** Seamless one-click upgrades **: Effortlessly convert one-time purchases into recurring subscriptions at checkout.
• ** Ultimate flexibility **: Empower customers to switch to their preferred subscription frequency or even downgrade to a one-time purchase.
• ** Reach larger audience **: Leverage customizable banners on Checkout to highlight subscription benefits and encourage upgrades where upgrade buttons might get overlooked on mobile screens.
• ** Stay in control **: Easily manage subscription upsell widgets, track performance, and make data-driven decisions to improve conversion.

How to set it up?

Easy four-step process which can be completed within 1min

• Setup checkout widget: Update widget text and banner to be visible on checkout. Available at Upsell > Checkout > Subscription upsell widget
• Selling plan availability: Ensure existing or new selling plans are available on "Checkout". Only one selling plan will be picked per product based on Checkout availability and priority order
• Add checkout blocks: Go to Shopify admin > Sales channel > Online store > Theme of choice > Customize > Click on arrow next to Home page > Checkout and customer accounts > Apps > Add both app blocks from Loop Subscriptions
• Enable checkout widget: Switch to Loop admin > Upsell > Checkout > Enable checkout widgets

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For any queries or additional information, please reach out to our support at support@loopwork.co or your dedicated success manager today!

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🚀 New Features

• Subscription upsell on checkout (Shopify Plus): Convert one-time shoppers to subscribers in one-click on checkout. Display customisable banners on checkout to educate customers about subscription benefits and congratulate them when they upgrade to a subscription.
• Subscription order funnel: Track journey of subscription orders from scheduled to final state and identify critical actions for revenue leaks. Use this dashboard to create data-backed retention strategies and check month-on-month trends.
• Quick action buttons on product cards: Elevate your customer's experience by enabling quick action buttons to seamlessly swap/edit items from the customer portal.
• Reduce churn with cool-off period in cancellation offers: Determine when a customer becomes eligible for another cancellation offer after availing the current one. Choose to show offers only after customers have completed milestones like additional orders or revenue or after a set time period. Learn more
• Custom subscription discounts on Upsell: This BFCM season offers exclusive discounts to existing subscribers to add more products to their ongoing subscription regime.
• New inventory reports: The Inventory Events report provides granular insights into subscription actions such as delays, skips, and partial billings. This helps identify revenue impact and potential customer experience issues. The Product Out-of-Stock Summary report highlights products frequently out of stock, enabling you to optimize inventory levels! Learn more
• Developer changes :

New

  
We're excited to announce a new feature that will empower you to retain more customers and reduce churn: Cool-off Period.

What is Cool-off Period?

Cool-off Period is a new subscription-level setting that allows you to determine when a customer becomes eligible for another cancellation offer after availing the current one. This feature provides greater flexibility in managing customer retention strategies.

Why is it Important?

Previously, if a customer accepted a cancellation offer, they were permanently excluded from receiving future offers on that specific subscription. With Cool-off Period, you can now strategically re-engage these customers once a predefined criteria is met, increasing your chances of retaining them.

How Does it Work?

You can configure the Cool-off Period in four ways:

1. Don't Show Cancellation Offer Again: Customers who accept an offer with this setting will not be shown any future cancellation offers for that subscription.
2. After Additional Orders Completed: Customers become eligible for another offer after a specified number of additional orders are completed.
3. After Additional Revenue Generated: Customers become eligible for another offer after a specified amount of additional revenue is generated.
4. After Time Gone: Customers become eligible for another offer after a specified period of time has elapsed.

Benefits of Cool-off Period

• Increased Customer Retention: Re-engage customers who were previously ineligible for offers.
• Improved Churn Prevention: Proactively address potential churn and offer timely incentives.
• Enhanced Customer Experience: Provide personalized and relevant offers at the right time.

🚀 Start Using Cool-off Period today to retain your subscribers!

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager today!

New

  
Inventory management is crucial for subscription businesses because it ensures timely deliveries, prevents stock-outs, and optimizes costs. Our new inventory reports provide valuable insights, helping you make informed decisions to keep your customers happy and your business running smoothly.

What's new?

1. Inventory events report: Check what inventory actions are taken for each subscription (Order delayed, Skipped or Partially billed) and their revenue impact: revenue lost due to partial billing/ revenue unrealized due to orders skipped/delayed.

1. Product out-of-stock summary:
   Identify the products which went out-of-stock most often by looking at different time periods & respective stock out events. Get a sense of how widespread the impact is from the unique orders and subscriptions impacted columns.

1. Webhooks for Inventory events: Build custom dashboards with real-time information when a subscription is delayed, skipped or partially billed. With this, you can empower support teams to proactively reach out to customers, pitch alternate products and get the orders billed.

Level up your inventory management with these new reports and never miss a subscription order due to stock-outs!

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager today!

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🚀 New Features

• Gift experience (Shopify Plus): Worried about your gift sales this BFCM? Checkout Loop’s seamless gifting experience - sell both one-time and subscription with managed storefront and gift portal experience. Register here to get early access.
• BFCM campaigns for subscribers to prevent churn due to higher storefront discounts. Send “Order now” or passwordless access links to avail BFCM discounts and upsell offers.
• One-click card updates to boost your payment recovery efforts. Customers can update their cards directly in the Loop customer portal. Many of our merchants have experienced a 10-15% jump in their failed payments recovery.
• Bloomreach integration - Send personalized transactional or marketing emails using subscription specific triggers. Build automated flows, create segments, and sync existing data to execute effective win-back campaigns. Learn more
• Minimize revenue loss with Partial skip - When customers are skipping an order, they are prompted to skip individual items, instead of skipping the whole order. Save up to 4% revenue which would have been lost due to skipped orders. Learn more

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⤴️ Improvements

• Loop <> Gorgias - Support agents can now take subscription actions (e.g., pause, reactivate, skip order, place order, and more) directly in Gorgias, reducing ticket resolution time and errors. To enable this feature, head over to Loop > Integrations > Gorgias.
• Improve upsell performance by leveraging increased limits of up to 30 personalized recommendations and switch off general recommendations for specific segments.
• Display selling plan frequencies in desired order on the subscription widget and bundle builder pages by simply dragging and dropping delivery frequencies. Go to Loop admin > Subscriptions > Selling plans > Open Specific selling plan to enjoy the new UX.
• Search by Shopify ID in the product selector pop-up when finding products or variants inside Loop.
• Time picker support in Zapiet integration - Allow your customer to select their preferred Local delivery and Pickup time slots.
• Mapping subscription widgets to product templates of a Shopify theme is now simpler and faster with improved UX.
• Delay and Skip order actions enable you to reduce potential churn by letting customers delay or skip orders with one click from their upcoming order notifications.
• User emails in subscription activity logs - Track who is doing what, when changes are made on the subscription details page.
• The new add/remove bundle actions in Flows enable you to run rotating bundle subscriptions where customers get different sets of products in each of their orders.
• Choose how the pause duration is calculated: There are two options available - when subscription is paused or when subscription was going to be charged. Find this option in Customer portal preferences in the Pause section.

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager!

New

  
We're excited to announce a new feature designed to help you retain more revenue from your subscription business.

The Problem:

Previously, when a customer wanted to skip, they had to skip the entire order, even if they only wanted to skip a few items. This led to lost revenue.

The Solution: Partial Skip

With Partial Skip, customers can now choose to skip individual items within an order, allowing them to keep the items they want. This flexibility empowers customers to make more informed decisions, leading to increased customer satisfaction and reduced revenue loss.

How it Works:

1. Customer Initiates Skip: A customer starts the usual skip process.
2. Multiple Items Detected: If the system identifies multiple items in the subscription, it prompts the customer to choose which items to skip.
3. Customer Selects Items: The customer can select specific items to skip.
4. Confirmation and Skip: The customer confirms their selection and the chosen items are skipped.

Available exclusively to our Pro merchants, by leveraging this feature, you can optimize your subscription business and drive sustainable growth. Read more about it here.

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager today!

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🚀 New Features

Transactions Summary Report

Use this new report to identify the number of orders billed daily, weekly, or monthly. Distinguish between dunning and non-dunning orders to analyze their payment success rates. Learn more

Bundle reporting

• Utilize the new bundle orders reports to analyze bundle sales over time, the impact of recent changes on bundle AOV, and analyze spending behavior for different customer segments.
• Identify trending bundle variants across different purchase options using our improved Bundle Sales report.
• New filters in subscription and subscribed products reports can help answer questions like the most ordered frequencies, trending bundle products, and % revenue contribution of bundle vs. non-bundle subscriptions.

Upsell reporting

• Leverage item-level upsell sales report to analyze trending products in upsell, understand the split of upsell revenue across different purchase options, most converting upsell channels, and much more.
• New filters in subscribed products report help identify the most selling products, % revenue contribution of upsell products vs. regular products, most ordered frequencies, etc.

Prepaid reporting

• Subscriptions report gives you a full view of your prepaid subscriptions, their credits, and remaining orders.
• Track % contribution of prepaid subscriptions with prepaid filters and columns in processed, skipped, and upcoming orders reports.
• New prepaid credit transactions report helps track all credit transactions and the corresponding events.

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⤴️ Improvements

• Subscription value-based discounting via Flows can now power buy more, save more models. In the “Subscription value” condition, choose “Based on item subscription price” to get started.
• Country filter in Flows + Cancellation flows lets you segment and engage customers based on their demographics.
• Adyen payments support is now available for subscriptions.
• No more lost changes in the rich text editor. The rich text editor now detects whenever changes are made in the code view.
• Prevent revenue leakage by leveraging Shopify function discounts to apply bundle discounts only on bundle line items. This prevents bundle discounts (Shopify product discount code) from being applied to non-bundle line items on Shopify checkout.
• Previews in Cancellation flows now show warnings if relevant options and texts are not configured, ensuring that customers see the relevant messages at all steps in their cancellation journey.
• Loop auto-verifies product template eligibility for app block for subscription widgets to reduce store onboarding time. Merchants can still test custom templates failing Shopify's basic checklist by adding the app block and mapping templates on the required widget design.
• Inventory checks are now considered during "Order now" and "Charge immediately" actions. If items (including bundle products) are out of stock, orders are not placed with these actions.
• Quickly get to your desired products or variants in the product selector popup. You can now search with the product or variant Shopify IDs, making the process simple and efficient.
• Boost conversion of personalized upsell profiles with targeted multimedia content in the upsell section title.
• “Subscription shipping address updated" notifications are now triggered when local delivery/pickup address is changed by customers, keeping you informed and ready for order fulfillments.
• Tag correct cancellation reasons in Loop admin. Active cancellation reasons are now shown on the admin (in subscription details page or bulk actions), even if reasons are disabled on the customer portal.
• Customer tags are now available in customer portal window variables. Utilize these tags to power custom experiences on the customer portal.

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager!

New

  
Easily track your order transactions' performance over time with dunning and non-dunning counts.

What’s new?

Leverage this new report to identify how many orders are billed on a daily, weekly, or monthly basis. You can also distinguish between dunning and non-dunning orders to understand their respective payment success rates.

Filters available:

• Payment gateway: Analyze performance by specific gateways or view all, comparing their success rates.
• Aggregated by: View data aggregated by day, week, or month to track transaction trends.

You can access this report under Loop > Analytics > Reports > Aggregated reports > "Transaction summary".

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager today!