We’ve made it easier to track churned subscribers and engage them with reactivation campaigns. Here’s what’s new in the Subscribers report:

🗓️ Churned Date
You can now see the churned date, which is the date when a subscriber canceled their last active subscription. A filter is available for easy tracking.

⏳ Last Cancelled Subscription Date
This new column shows the date of the last cancellation on a subscriber’s account. It will match the churned date if that was their most recent active subscription.

Where to Find It: Analytics → Reports → Subscribers

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.

We’ve enhanced the Subscriptions Summary Report to make your data analysis more flexible and faster!
Here’s what’s new:

📅 Flexible Time Intervals
Merchants can now choose to view the summary at a Weekly or Monthly level, in addition to the previous default of Daily.

⏳ Longer Data Periods
You can now view subscription data for periods longer than 90 days, providing more comprehensive insights.

⚡ Faster Performance
We’ve optimized the report, ensuring a quicker and smoother experience when accessing your data.

Where to Find It: Analytics → Reports → Subscriber summary

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.

We’ve made some significant improvements to Loop Analytics to streamline your experience and provide more accurate, real-time insights.

⚡ Today’s Metrics
Due to refresh delays key metrics, we have disabled selecting today’s date across these analytics pages. The last 30 days will now exclude today’s date to prevent confusion and ensure consistent data reporting.
To make up for this, we’ve introduced a Today's Performance section on the homepage, reflecting real-time metrics and performance comparisons to yesterday's data. The following metrics are now available:

• New Subscribers
• New Subscriptions
• Checkout Revenue
• Recurring Revenue
  
  
  
  
  

📊  Subscriptions Analytics Page Revamped
In our effort to simplify reporting, we’ve removed the standalone Subscriptions Analytics page and integrated it into the Subscribers Analytics page. This change is aimed at shifting merchant focus from subscription-level metrics to customer-level trends.
Key changes include:

• Subscription Trends and Activity sections are now part of the Subscribers Analytics > Overview page.
• Subscription Trends now allows visualization for any time period, with a default view of the last 30 days (previously limited to 6 months).
• Subscription Activity now tracks activated, deactivated, and net changes.
• The Subscriptions Activity Trend has been replaced by the Subscribers Activity on the Home Dashboard, maintaining the same reporting style.

These updates are designed to improve your data accuracy, simplify navigation, and provide better insights for managing your subscriptions effectively.

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.

We’ve added powerful new tools to help you optimize your payment recovery strategies. Our new Backup payment metrics and Payment recovery tracking features give you valuable insights into your payment success rates, so you can improve your recovery tactics and reduce churn.

Backup Payment Metrics in Payment Analytics

We’ve introduced Backup Payment Metrics, allowing you to track the performance of backup payment methods. These new metrics help you understand how effective your backup payment methods are, and enable better decision-making for payment recovery.

Key Highlights:

• Monitor backup payment attempts and recovery rates.
• Evaluate the effectiveness of backup payment methods.

To get started, ensure that the backup payment method is enabled in Loop.

Payment Recovery: Card Updates vs Retries

Now, you can track whether your payment recovery happens through card updates or retries, making it easier to measure the success of both methods.

New Metrics:

• Recovery contribution split: See how much each recovery method contributes to overall success within a selected time period.
• Recovered via card update: Track subscriptions that were recovered by updating payment methods before the next payment attempt.
• Recovered via retries: Measure how successful retries are in recovering payments based on your configured retry days.
• Recovery contribution trend: Track trends in overall recovery and the share of success between card updates and retries.
• Failure reason-wise recovery contribution: Get detailed insights into recovery success, broken down by each payment failure reason.

Start tracking and optimize your payment recovery process with these new features!

Need help?

Reach out to support@loopwork.co or get in touch with your success manager.

We’re excited to roll out new reports and improvements that will provide you with more granular insights and make reporting easier than ever before. Here’s what’s new:

New Reports 

We’ve introduced two powerful new reports, Processed Order Line Items and Checkout Order Line Items.

How is this helpful?
For merchants seeking granular data, these reports capture every line item associated with a subscription order, helping you differentiate between subscription items and one-time add-ons.

Major columns in these reports include:

• Order placed at
• Loop order ID
• Shopify order ID and number
• Subscription ID
• Product name, price, and quantity
• Discounted total
• Is upsell
• Is one-time added

Reporting Improvements

We’ve also made several reporting improvements to enhance your analytics experience.

• "Marked for Cancellation": Merchants can now easily identify prepaid subscriptions marked for cancellation in the subscriptions report, enabling proactive customer reach-outs to prevent churn.

• Currency Column: We’ve added a currency column in the subscribed products report with a filter to provide better currency tracking and analysis.

• Plan Name Filter: Now you can filter for "Deleted Plan" to help identify products without an active selling plan, improving data accuracy.

• Line Item Attributes Column: This column now tracks custom attributes set on subscriptions, allowing for deeper customization and tracking.

• Order Tags Column: The order tags column and filter are now available in Checkout and Processed Orders report for better tracking of A/B test results and specific order conditions.

• Inventory Forecast Report: A SKU filter has been added, helping merchants track the inventory forecast for products sharing the same SKU code, improving stock management.
  
  
  
  
  
• Last Payment Attempted Date: This new column in the Subscription Report makes it easier to track failed payments and identify subscriptions that require follow-up action.

• Delivery and Billing Interval Filters: Added to the Processed Orders report to help analyze failed orders, track payment issues, and assist in internal accounting purposes.

• Delivery Country Filter: Now live in Processed Orders and Transaction Logs reports, enabling country-level analysis for better payment realization insights, especially useful for merchants with international customer bases.

We’re committed to continuously improving your reporting experience and helping you unlock valuable insights to drive growth and optimize your operations!

Need help?

Reach out to support@loopwork.co or get in touch with your success manager.

What’s New?

We’re excited to introduce enhanced flexibility and control in order management with the launch of our "Minimum order weight" setting feature. This addition brings better customization to the Customer portal and Partial billing flows, giving brands more precision in how they handle orders and manage product removals.

Customer portal – Edit product flow

Subscribers can now only remove products from their order if the total weight of line items remains above a configured minimum threshold.

How It works:

• Configuration setting:
  Brands can set a minimum order weight by navigating to: Customer Portal > Preferences > Edit/Remove products > Minimum order weight.
  
  
  
  
  
  

• Error message handling:
  If a subscriber attempts to remove a product and the total weight of the remaining items falls below the set threshold, an error message will appear. No changes will be saved until the minimum weight condition is met.

  
  

  

  
  

Partial billing flow

In situations where some items in a subscription are unavailable, partial billing will only proceed if the total weight of the remaining (available) items meets the defined minimum threshold.

How It Works:

• Configuration setting:
  To enable this feature, brands can go to: Tools & Apps > Inventory > Allow partial billing > Based on order weight

  
  

  

This update ensures that brands have more control over how orders and partial billing are handled, optimizing both the subscriber experience and order management processes.

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.

We’ve introduced Backup Payment Method support to help you recover more failed payments automatically and effortlessly. This feature ensures your subscription revenue doesn’t pause when your subscriber’s primary card does.

What’s New?

Automatic Retry on Backup Card
When the primary card fails, Loop instantly retries the charge on the subscriber’s backup card, boosting recovery and reducing churn.

Merchant & Customer Setup Options
Both merchants and customers can add or manage backup cards directly from Loop Admin or the Customer Portal.

Smart Auto-Assign
Choose to auto-configure a backup method for customers who already have multiple saved cards, set it once and forget it.

How to Enable It?

1. Go to Loop Admin > Retain > Payment Recovery > Retry Settings

2. Enable:

   • Backup Payment Method (Master switch)
   • Auto-configure Backup Method (optional but recommended)

That’s it! Loop will handle the rest.

Here's how the subscriber portal experience looks:

Here's what you will see on your Loop dashboard:

Need help?

Check out our help article to set things up. 

Need support? Reach out to us at support@loopwork.co or via the support beacon in your dashboard.

The brand-new reporting experience is now available bringing powerful customization, faster performance, and a more intuitive UI

What’s New?

✨ Create & save custom report views
 Build your own reporting dashboards with pre-defined filters and selected columns tailored to your workflows.

🔗 One-Click Shareable URLs
Generate and share filtered report links with teammates in a click.

🔍 Revamped Filter UX
Apply filters instantly with an inline selector, no friction. Modify filters one at a time for quicker edits.

🚀 Faster Performance
We’ve optimized the backend to deliver noticeably faster responses making your reports load in a flash.

📁 Find Your Custom Views Easily
Custom reports appear right above standard reports on the same report page

📁 Custom views – flexible reporting, built for teams

• You can create a view by opening any report, applying filters, and clicking “Create View.”
• Vews are accessible to all users, but only editable by the creator
• Filters now appear inline, speeding up the process.
  
  

  
  

• Your own views appear at the top of your list; others’ views appear lower to reduce clutter.
• A new filter "Created by" lets you view reports by specific creators.

• You can share custom views report links with teammates in a click.

Plan availability

Custom views are available on all paid Loop plans.

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.

We’ve upgraded the manual subscription creation experience to give you greater control over selling plans, discounts, shipping, and currency selection.

What’s New?

Line-level Selling Plan Selection
Choose the exact selling plan for each item while creating a subscription.

Custom Discount Support
Apply either the selling plan discount or override it with a custom discount per item.

Currency Selection Support
Choose from your store’s enabled currencies when creating a subscription. Product prices will automatically display in the selected currency across the entire flow.

Custom Shipping Code & Title
Assign different shipping codes and titles for more flexible fulfillment.

How to create a manual subscription?

1. Go to the Loop Dashboard > Subscriptions > Create Subscription
2. Select the customer and currency
3. Choose subscription frequency
4. Add items to the subscription

5. For each line:

   • Select Selling Plan
   • Apply a Discount (Selling Plan or Custom)
   • Set Shipping Code & Title
6. Fill in the billing details
7. Click on "Create subscription"
   
   

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.

Previous Behavior
Earlier, charge offsets could only be customized at the country level. With this update, you can now set different charge offsets based on the province, enabling more granular control over location-based billing.

How to access the feature?

1. Navigate to Loop > settings > Order schedule preferences.
2. Select order schedule based on delivery and set the default charge offset.
   1. Please note this charge offset will be applied default to all the subscriptions.
      
      
3. Select the setting > available only for selected locations and select the charge offset and select the different locations.
   1. Please note : you can add multiple conditions for different locations.
      
4. Click on save to save the charge offset configurations.