Improvement

  
You can now decide the exact inclusion and exclusion list of products for swap flow on the customer portal.

What has changed?

Initially, you were only given below options to configure your swap flow:

• All products
• Only variants of the same product
• Variants of the same product type

but now you can choose "Custom list of products" to provide the exact list of products to be made available for swap.

You can also find the "Exclude products" section at the bottom, irrespective of your product eligibility option in the above step.

Note: If you want your VIP subscribers to keep swapping between variants of exclusive products not present in your custom list, then enable variant swap settings under Custom list of products section.

> Available for all app users Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop
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> Feel free to reach out to us at support@loopwork.co for help to cover your use-case

New

  
We are excited to release the product priority and short description on the Bundles page.

How can I best use the product priority feature?

You can now decide the priority in which products need to be shown on the Bundles page.

How can I best use the product description feature?

Put up informative short descriptions to make the purchase experience more engaging for your customers.

Informational content can make the buying decision much easier, leading to improved conversions.

How to set up product priority and short description?

• Go to Loop Admin > Bundles > Click on the concerned bundle
• Scroll down to the "Link selling plan" > "Products" section
• Click on "Edit description" or "Change priority"
• Product list with fields to edit description/priority will be displayed. Fill in the fields with appropriate text or numbers against each product.

New

  

We listened to your suggestions and made some remarkable changes to the Bundles feature. Let's take a look at the new updates

• Make the most popular size option as the default selection

• Select the default purchase option between subscription or one-time

• Product prices will be shown after accounting for both the selling plan and the bundle size discount. Initially, product prices were only displayed after calculating selling plan discounts.

• Build informative footer sections to tell more about the benefits of bundles to your customers. The option is available just below the 'Description' field on Bundles page on Loop app.

• You can now decide your preference of showing the items added to bundles by default or not. Previously, customers had to click on 'Show items' for the same.

Available for all app users Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop

Feel free to reach out to us at support@loopwork.co for help to cover your use-case

New

  

Are you struggling to get your paused subscriptions back into the active state?

Don't worry, we have got your back. Introducing our latest quick action URL - Resume subscription.

In just 2 clicks, your customers can now resume their subscriptions to avail an additional discount on the following order.

Setup a resume subscription quick action URL in relevant email notifications to be powered by Loop or marketing platforms integrated with Loop like Klaviyo, Recart, Omnisend or Attentive.

Available for all app users Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop

Feel free to reach out to us at support@loopwork.co for help to cover your use-case

Improvement

  
What was the issue faced by merchants on bundles page?

• If a few products on the bundle's page had variants, the add to cart button used to come lower than other products with no variants in the same row.
• If the product title of a specific product was longer, then to align the buttons, we were needed to add a custom CSS.

Solution

• We have added a new style option - "Product details height". This sets the minimum height for the card details section ensuring all the add-to-cart buttons are aligned.

Improvement

  

Loop flows have grown more powerful with enhanced condition filters for trigger conditions, tracking how many times each flow has been triggered and logs to check if anything is going south.

You will be able to achieve the following use cases with these enhancements:

Condition filter improvements:

• Merchants can add multiple products simultaneously in the "If" conditions. This prevents the need to create separate flows in case the merchant wants to take some action for all variants of the product or multiple products. Previously, a merchant could only add one variant per flow.
• We have added the support for "Or" logics in the "If" conditions in addition to "And" logics which were available before. A specific condition can now be added multiple times in "OR" and "AND" logic. UI/ UX changes have been made to help merchants easily read and understand the structure of the conditions.

Flow logs

• Merchants can now check the flow logs and identify any failure on active flows and the error details.
• Merchants can search for a specific subscription and debug why a specific flow was not triggered.

Triggered count

• Merchants can also now check the number of times a specific flow has been triggered.

New

  

Create direct action links to enable subscriber specific actions quickly directly from the emails sent via Loop or Klaviyo.

Use Quick action URLs in these three scenarios to:

1. Update payment method: Use this quick action to allow customers to trigger Shopify payment update flow.
   Once customers click this link, they get a secure payment update URL from Shopify directly on their email.
2. Reactivate Subscription: Use this quick action to enable customers to reactivate their subscription. Choose to add a discount to incentivize customers and get a higher conversion on reactivation
3. Add Product: Use this quick action to enable customers to add products either as one-time or as subscription and increase their recurring order AOV. One action is always specific to one product.

Available for all existing App users or when you start a trial of Loop

Feel free to reach out to us at support@loopwork.co for help to cover your use-case

New

  

Perform actions on multiple subscriptions and customers at once increasing efficiency and saving time.

We have launched the UI of Bulk Actions within our app

Here are some use-cases of Bulk Actions:

1. Send a discount/reward to list of subscribers/specific subscriber segment before festivals & events
2. Swap a discontinued product in every subscription order with the right product
3. Merge multiple subscriptions
4. Reactivate paused subscriptions of a particular segment and offer them a gift or a discount

Read more about the different use-cases

Available for all existing App users or when you start a trial of Loop

Feel free to reach out to us at support@loopwork.co for help to cover your use-case

New

  

Start driving sales on autopilot using the powerful all-in-one email marketing & SMS tool from Omnisend.

We have created a direct integration with Omnisend because they are an all-in-one email marketing & SMS tool that DTC brands use to engage, convert and reactivate subscribers with personalised and relevant messaging.

• Grow your subscriber lists using popups, landing pages, sign up boxes or a Wheel of Fortune.
• Sell while sleeping with cart abandonment, welcome and more marketing automation workflows.
• Personalise your messages based on subscribers data, try new channels, and A/B test to find the winning message variations.
• Engage & convert your customers with beautiful, shoppable email campaigns.

To connect Loop to Omnisend, follow the instructions shared in this help article

New

  

Send SMS updates and personalized text campaigns based on Loop subscription events.

We have created a direct integration with Recart to help you grow your subscriber lists, engage with subscribers through SMS marketing campaigns, and increase customer lifetime value.

• Recart’s best-in-class flow editor lets you power personalised SMS marketing campaigns for your subscribers and drive revenue on autopilot.
• Built-in compliance, real-time analytics, and 7-day-click attribution for sales.
• Campaign templates for weekly or daily texts: promotions, events & holidays helps you to get started in minutes.

To use this integration, sign up for a paid account of Loop subscriptions and reach out to Recart support to generate an API key