New

  
We're excited to share a significant enhancement to our platform – the new First Order Delivery Date Handling feature. This update brings seamless integration with delivery date calendars, including those powered by Zapiet and other apps, ensuring that subscription orders align perfectly with the delivery dates chosen by customers. Here's what you can expect:

Auto-scheduled subscription orders:

• Delivery date configuration: Merchants can now configure the shipping/pickup/local-delivery date key value, crucial for scheduling based on delivery dates.
• Easy integration: This key value can be copied from the "Additional details" section on the Shopify order admin page.
• Effortless scheduling: Once set up, Loop will automatically fetch the initial delivery date from the checkout order and schedule subsequent orders accordingly, eliminating the need for manual merchant intervention.

Dynamic date updates:

• Automatic adjustments: Loop will update the shipping-date key in real-time as orders are re-scheduled, skipped, or placed, keeping the Shopify admin page consistently up-to-date.
• Bulk action for existing subscriptions: Merchants can opt to update the shipping-date key value for existing subscriptions in bulk, ensuring uniformity across all orders.

Benefits:

• Enhanced customer experience: Customers enjoy a more personalized service with their preferred delivery dates taken into account right from their first order.
• Streamlined operations for merchants: This feature reduces the administrative burden, allowing for more efficient and accurate subscription management.
• Consistency and accuracy: Real-time updates ensure that merchants always have the most current delivery date information at their fingertips.

Limitations:

Loop Subscriptions app will schedule the recurring order deliveries based on the first delivery date selected during checkout and delivery frequency without considering blackout dates set on the Zapiet app.

The feature is particularly helpful for businesses that rely heavily on delivery schedules. It simplifies the process, ensures accuracy, and enhances the overall experience for both merchants and customers.

It is available for all app users on the Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop. Feel free to contact us at support@loopwork.co for help covering your use case.

New

  
We're excited to announce the latest integration on our platform with the Zapiet Calendar app! This integration empowers merchants with greater control over their shipping schedules, particularly for subscription rescheduling. Here's what's new:

Enhanced Shipping Date Control:

Merchants can now dictate available shipping dates when customers or admins attempt to reschedule a subscription. This feature is pivotal for businesses that operate on specific shipping schedules.

Popular Use-Cases:

• Shipping schedules: Allow your customers to reschedule their recurring subscription order deliveries as per your shipping schedule only.
• Flexibility in delivery days: Overcoming previous limitations, merchants can now set multiple delivery dates within the same week or month, offering unprecedented flexibility.
• Customized slot control: Leverage Zapiet settings to manage the number of deliveries, and cut-off times for selecting dates, and block out specific non-delivery dates.

Benefits:

• Streamlined operations: This integration simplifies how you manage and schedule deliveries, aligning with specific business models and customer expectations.
• Improved customer experience: Customers gain clarity and flexibility when choosing delivery dates, enhancing overall satisfaction.
• Increased efficiency: By setting specific delivery dates and times, businesses can optimize their logistics and inventory management.

Limitations:

Loop Subscriptions app will schedule the recurring order deliveries based on the first delivery date selected during checkout and delivery frequency without considering blackout dates set on the Zapiet app.

With this release, we expect to empower you with more control and flexibility in managing your shipping and delivery schedules. This feature is particularly beneficial for businesses with fixed or variable delivery dates, such as meal delivery services. Happy scheduling!

The feature is available for all app users on the Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop. Feel free to contact us at support@loopwork.co for help covering your use case.

New

  
Exciting news for our merchant community! We've rolled out a new feature update that significantly improves how you manage and oversee Pickup and Local Delivery options for subscriptions. Here's a snapshot of what's new:

Clear delivery method visibility:

• Pickup: See the location name for pickup subscriptions.
• Local delivery: Easily view details like price, phone number, and special instructions.

Editable pickup and delivery details:

• Pickup: Change pickup locations as needed.
• Local delivery: Update phone numbers and instructions with ease.

Flexible delivery method switching:

• Seamlessly transition a subscription's delivery method between Pickup, Local Delivery, and Shipping, depending on what's available for each subscription.

More power to customers

• Pickup and local delivery information is also available inside the customer portal.
• Customers can edit their pickup location if allowed via merchant
• Customers can update their address for local delivery options similar to shipping
• Customers can switch between Pickup, Local delivery and shipping as per Shop delivery settings and customer address

Improvements to enhance your experience:

• Local delivery address management: View and edit local delivery addresses directly.
• Integration with new Shopify APIs: These APIs allow for more efficient management of subscription delivery method options.

This update is a leap forward in offering more control and flexibility to both merchants and customers regarding delivery methods.

Available for all app users. If you are new to the app, you can start a free trial of Loop. Feel free to contact us at support@loopwork.co for help covering your use case.

New

  
We've introduced subtle enhancements to amplify your customer's journey and streamline your backend operations. Let's delve right into them:

Prioritize your selling plans on the widget

• Take charge of the order in which your selling plans appear. Now, you can adjust the priority value within each selling plan on Loop Admin.
• Selling plans marked with priority '1' will secure the top spot on the widget, ensuring key offerings aren't missed.

Maximize selling plan flexibility

• No need to create separate selling plans just for distinct descriptions or min/max billing cycle information at frequency level. Save time and offer a seamless shopping experience!
• We've introduced a new checkbox (defaulted to 'true') to ascertain if you'd like to configure the selling plan description and minimum and maximum billing as per frequency.
• If you decide to change, you can set these values across all frequencies available within a selling plan.

Apply dynamic tags to customers and orders

• Easily segment past due subscribers in Klaviyo and other marketing integrations to incentivize them to update their payment method.
• Easily filter orders in Shopify based on whether the order has bundle items and the bundle added in order.
• Priority fulfil orders based on the billing cycle count
• Create external custom flows based on tags available on orders.

Available for all app users on the Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop.

Feel free to contact us at support@loopwork.co for help covering your use case.

New

  
As BFCM draws closer, we're committed to empowering our merchants with advanced tools and functionalities. A glimpse of what we have rolled out:

Postscript Integration

• Merchants can now leverage SMS updates triggered by Loop's subscription events.
• Segment customers effectively using Loop subscription attributes.
• Note: Sending sample events via Postscript isn’t available yet due to current integration constraints. We're looking into it for future updates.
• Exclusively for Enterprise accounts.

Sendlane Integration

• Seamlessly send Email and SMS alerts based on Loop events.
• Setup is a bit intricate: Merchants need to establish a custom Integration in Sendlane, retrieve an integration token, then list all Loop events.
• To harness events for personalization, merchants should insert a code in the editor to utilize the event payload.
• Note: Custom fields for Sendlane customer accounts aren't supported currently, but we're adding it to our to-do list.
• Available for both Growth and Enterprise accounts.

Integration Page Gets a Makeover

• Experience a fresh, revamped UX with our integrations page!
• Swiftly find integrations using the new category filters.
• A handy shortcut to view all installed apps.
• Enhanced visibility with more prominent app logos.
• A cleaner design courtesy of reduced subtitles and tags on integration cards.

Trigger Sample Events with Ease

• Merchants planning to use 3P marketing platforms like Klaviyo, Omnisend, Recart, Attentive, and analytics solutions such as GA4 can rejoice!
• Fire up all the sample events for setting up your different subscriber communication journeys/flows with a single click.

Stay tuned as we continue enhancing our system, ensuring you're all set to maximize your BFCM sales! 🎉🔥

New

  
Get ready to transform your Customer Portal experience!

We're thrilled to introduce a refreshed way to manage your customer portal's look, feel, and behaviour - Themes! Here’s the scoop:

Streamlined Styling: For those style tweaks, head on over to Customer Portal > Themes > Live Theme > Customize > Styles.

Extend with Custom JS: Fancy added functionality? Inject your custom JavaScript to enhance or modify Loop's default functionalities. No theme changes needed!

🔜 Coming Soon ⏳

• Theme Preview: Get a sneak peek of your theme modifications with just one click.
• Draft Themes: A game-changer alert! Craft, test, and manage multiple themes simultaneously — no need to meddle with your live theme.
• Draft & Preview: Test water by crafting a theme replica and previewing changes before going live.
• Experiment & Evaluate: Temporarily make a theme live, assess its effect on metrics like customer tickets or cancellations, then switch back effortlessly.
• Event Ready: Prep for significant sale events like BFCM by testing and gathering feedback before D-day.
• Custom Layouts: Boost your brand's uniqueness! Incorporate custom HTML components and rearrange Loop's standard elements for heightened branding, personalization, and customer engagement.

Gear up and dive into this enhanced world of theme customization. Transform your customer portal like never before! 🚀

New

  
We’re always listening to your feedback, and we're thrilled to announce our latest feature: Dynamic Order & Customer Tags. Here's what's new:

Segment with Precision: Now, choose to tag customers based on their subscription status. Tags can prove to be beneficial for targeted marketing.

Dynamic Order Tags: Make your orders intelligent! Tag them based on attributes like subscription_id, bundle name, billing cycle count, delivery & billing frequency.

Popular use-cases

• Targeted Marketing: Segment past due subscribers in Klaviyo & other third-party tools. Send campaigns to encourage them to update their payment methods.
• Shopify Filtering: Filter orders based on the bundle item's presence and sequence.
• Smart Fulfilment: Prioritize orders by billing cycle count for a seamless shipping experience.
• Custom External Flows: Get creative! Craft bespoke flows using the rich tags on orders.

Harness the power of these dynamic tags and optimize your workflows like never before! Dive in now.

New

  
We have always been obsessed with providing the best-in-class subscription management experience, and to take one more step in this direction, we have upgraded and launched multiple features for the same.

Bulk Actions upgraded ⭐

• Finally! You can now run Bulk Actions on specific customers or subscription lists to be uploaded as CSV.
• Filter specific subscriptions if any of the multiple selected products/ variants are present in the subscription and take a common action.
• Bulk swap multiple products/variants with a single variant to run Box of the Month programs or offer alternatives in stock-out situations.

General subscription management features

• Limit max delay allowed under custom delay option for preventing customers from delaying their next order by an unreasonable period, like 2-3 years.

• Control customer notifications trigger if subscription management action is taken from admin. Please note that the event will still be activated in 3rd party apps like Klaviyo, irrespective of this setting. You can setup trigger filters on "notify_customer" key for Flows of each action to stop sending emails/SMS for admin actions.

• Introducing filters and tags for filtering/identifying products available for subscriptions while choosing products for upsell, swap settings, and swapping products on a specific subscription from the admin

Available for all app users Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop.

Feel free to contact us at support@loopwork.co for help covering your use case.

New

  
Tailor your subscription schedule with delivery dates rather than billing dates, or start charging X days before the delivery date by defining a charge offset.

Highlighting important elements:

• Exclusive capability: We're one of the first subscription platforms offering a toggle-based transition to delivery date scheduling without coding.
• Switching made easy: Effortlessly switch back to a billing-based schedule or update charge offset with our one-click bulk action.
• Enhanced customer experience: Clear info about the last charge and upcoming delivery dates. Calendar functions for rescheduling or pausing now work as per delivery dates.
• Coming soon: Automatic synchronization of subscription schedules from delivery dates collected on Checkout through Zapiet integration.

Here, the "Next order" represents the delivery date, and the highlighted text describes the last charge date to avoid multiple order placements.

How does it work?

Setup: Navigate to Settings > Order schedule preferences. Configure your delivery-based schedule with a charge offset.

Admin Experience: Order schedules align with the delivery date to present your support team with the exact details of customers. Features like the rescheduled calendar and order history now work as per delivery dates.

Reporting: A new "Charge offset" column is added across several reports, while the order date still represents the charge date.

Integration Updates: Events payload for Klaviyo, Attentive, Omnisend, and Recart now includes charge offset. Loop notifications variables are also updated. Kindly update your templates once you make the switch.

Available for all app users on the Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop.

Feel free to contact us at support@loopwork.co for help covering your use case.

New

  
Understanding your subscription business is about to get a whole lot easier. We're thrilled to reveal our latest addition to our Reports collection, designed to offer deeper insights into your subscription metrics.

We have launched three new reports below.

Subscription Activity Logs

• Never miss a beat! This comprehensive log keeps you informed, ensuring transparency and traceability for every subscription action.
• It is available under Analytics > Reports > Standard reports > Subscription activity logs

Subscription Summary

• Presented in a daily aggregated format, it will help you quickly spot patterns and trends that can inform your business decisions and strategies.
• We have also added deactivation rates for identifying day-on-day churn patterns.
• Available under Analytics > Reports > Aggregated reports > Subscription summary

Subscription Order Summary Report

• Understand the order and revenue distribution between new and recurring subscription orders.
• Available under Analytics > Reports > Aggregated reports > Subscription order summary

Available for all app users Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop.

Feel free to contact us at support@loopwork.co for help covering your use case.