Track upsell analytics 📊

You can now leverage the isUpsell key in API-hub to seamlessly track and analyze upsell performance, helping you gain valuable insights into customer purchasing behaviour.

The key isUpsell has been added in the following endpoints :

• Admin API : Add line, Add line once
• Storefront API : Add line, Add line once

Note : Upsell performance can be tracked by heading over to Loop admin portal > Analytics > Products.

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Add & update line item properties 🛠️

You can now leverage line item properties to effortlessly store customer specific information using our new endpoints for both complete and partial attribute updates available in the Admin and Storefront APIs.

Admin API:

• Update line item attribute: Fully update line item attributes
• Patch line item attribute: Partially update specific line item attributes

Storefront API:

• Update line item attribute: Completely update line item attributes.
• Patch line item attribute: Make partial updates to line item attributes

For more details head over to API documentation from here

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API improvements 📈

• Prepaid Subscription Support: Fetch details for prepaid subscriptions with the new isPrepaid key across both Admin and Storefront APIs.
• Enhanced Inventory Management: A new lastInventoryAction key with values SKIPPED, DELAYED, and PARTIAL_BILLED has been added in the 'read all subscription` admin api endpoint to improve insights into inventory status.
• Easily fetch specific subscription details on your storefront: Fetch specific subscription details directly through our enhanced endpoint.
  The response also includes a hasOrdersInProcessing key for better tracking of order status post 'Charge now' action.
• Billing Date Accuracy: Next billing date is now accurately shown only for active or definitely paused subscriptions.The key will be null when a subscription has been paused indefinitely.
• Customer Insights: New email filter on 'read all customer' admin api endpoint, along with keys for paused, cancelled, and expired subscriptions count.

For any queries or additional information, please reach out to our support team at support@loopwork.co

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Customer portal login link event 🔑

The customer portal login link event is now accessible across all third-party marketing integrations. This enhancement enables merchants operating in multiple countries to send tailored login emails.
Furthermore, a new preference within Loop notifications allows merchants to disable these emails, preventing redundant communication for this action.

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New customer property 👤

A new boolean customer property, $loophasbundle, has been added to assist you in identifying customers who have purchased bundles. This data can be utilized to create specific customer segments and drive increased bundle sales.

For any queries or additional information, please reach out to our support team at support@loopwork.co

New

  
Turbocharge your subscriber acquisition with our brand new Widget V2! This powerful, app-block-based architecture enables you to host multiple widget designs to match your brand language on different product pages.

Key highlights

• Boost your storefront conversions: Multiple widget designs now at your fingertips! You can create unique widget designs that complement your brand identity on different product pages.
• Edge over the competition: Widget V2 empowers you to create a seamless subscriber experience that stands out from the rest. No other subscription app offers such granular control over multiple widget designs.
• One-click management. Easily activate and deactivate specific widget designs for optimal performance and campaign management.
• Say goodbye to installation struggles: Widget V2 integrates seamlessly with Shopify 2.0 themes, allowing you to start acquiring subscribers within 2 minutes of installation.

Feature availability

• Widget V2 experience is live for all new merchants who installed Loop after July 23rd, 2024 (1:00pm GMT).
• To get the V2 experience reach out to your success managers or our support team.

Get ready to skyrocket your subscriber growth with Widget V2!

For more details, or to inquire about custom widget migration, contact our support team at support@loopwork.co

New

  
We are thrilled to announce the release of significant improvements to our Prepaid V2 feature, designed to offer both you and your customers enhanced flexibility and functionality.

Key Highlights:

• Gamified Prepaid Experience: You can now create a gamified experience for prepaid subscriptions with Flows support. Two new conditions “Is prepaid subscription” and “Is not prepaid subscription.” have been added for this.
• Swap/Remove Products: Customers can now easily swap or remove products providing them with the flexibility they need.
• Additional Discounts: During sales seasons, customers can enjoy additional discount codes on their prepaid subscriptions, making their purchases even more rewarding.
• Reactivation: Customers can now easily reactivate their prepaid subscriptions. Subscriptions marked for cancellation show a banner in Loop admin portal.
• Prepaid Credit Visibility: You can now view the complete credit history in the Loop admin, ensuring transparent and efficient management.
• Adjust Prepaid Credits: You can adjust prepaid credits against a subscription, helpful in cases of manual refunds post-cancellation. A new permission “Prepaid credits” has been introduced for this.

This release makes Loop Prepaid subscriptions as seamless as standard pay-as-you-go subscriptions.

For any queries or additional information, please reach out to our support team at support@loopwork.co

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🚀 New Features

• Targeted Upsell: Boost upsell conversion and AOV with personalized upsell recommendations for targeted customer segments. You can create multiple upsell profiles (with priority order), one for each target segment leveraging 20+ filters. Track and analyze views & conversions for each of the upsell profiles to optimize your targeting strategy. Learn more
• Alert Center: This powerful tool proactively identifies potential issues in your store configuration, settings, and key events. Each alert gives you the relevant details and also suggests the corrective actions, ensuring optimized operations for your subscription business. Learn more
• Upsell Analytics: Analyze upsell performance across different product/bundle variants and channels to plan for AOV boosting strategies. Dashboard is available at Analytics > Product.
• Swap Product Campaign Action: Seamlessly handle discontinued or out-of-stock products, offering customers the option to easily swap such products with alternate products with 1-click pre-authenticated links. Learn more
• Sync Existing Customer Data on Klaviyo: Easily sync existing customer data from Loop to Klaviyo, and launch targeted win-back campaigns leveraging rich customer data like past purchases and revenue for subscribers who have canceled or paused their subscriptions. Learn more

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⤴️ Improvements

• Power Dynamic Content on Upsell Card and Drawers in Customer Portal: Merchants and their developers can now power dynamic product/variant content on upsell cards and drawers in our customer portal. We have added following attributes - data-product-id, data-product-handle, and data-variant-id, which can be leveraged to write custom business logic.
• Product Price Update Settings: Enjoy greater control over product price updates with enhanced settings. Choose your update frequency by running updates daily or automatically whenever a product price changes. Target specific subscriptions by applying price updates to all subscriptions or only to those without upcoming order reminders sent.
• Payment Method Related Improvements: Previously, the payment banner went away if the customer or admin requested for updating the payment method. Now, we have improved the logic and continue showing the payment failed banner till the payment method is not actually updated. If the billing attempt fails even after payment update, then the banner will be shown again.
• New account logs have been added for selling plans, cancellation flow, bundle changes, auto-updates in settings and user roles & permissions.

New

  
Unleash the power of upsell with personalized recommendations, boosting AOV at zero customer acquisition cost.

What's new?

• Personalized upsells: Create upsell recommendations & offers for specific customer segments.
• Granular targeting: Define customer segments using powerful filters like shipping country, subscription orders, customer spends and many more.
• Detailed analytics: Track the views and conversion rates of your upsell profiles to optimize your strategy.

Personalized upselling can boost your average order value by recommending relevant items and increase customer loyalty through exclusive offers for repeat buyers. Available on Enterprise plan only.

For any queries or additional information, please reach out to our support team at support@loopwork.co

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We're excited to announce the launch of the all-new Alert Center, a powerful tool designed to help you proactively manage your subscription business and maximize performance. Available exclusively for Enterprise plans, the Alert Center empowers you with:

• Real-time insights: Stay informed with critical alerts highlighting potential issues within your store configuration, settings, and key events.
• Actionable guidance: Each alert provides clear instructions and improvement suggestions, allowing you to swiftly address any concerns.
• Improved store performance: By taking action on these alerts, you can optimize settings and resolve issues, leading to an improvement in your impacted areas.

The Alert Center puts you in the driver's seat with a user-friendly interface that includes:

• Open tab: Use this view to gain a comprehensive understanding of each alert with information such as:
  - Severity Level (High, Medium, Low)
  • Alert and its description
  • Last checked
  • Category for easy organization
  • A “View details” button to give you more information
• Logs tab: Stores a log of all actions taken directly via the Alert center

We are starting with the following alerts:

• Inactive products in subscriptions:
  - Identify subscriptions with inactive (archived, draft, deleted) products
  • Swap inactive products with corresponding active ones
  • Easily select products, define discounts, and initiate bulk actions
• Flows with high failure rates:
  - Flags active flows experiencing high failure rates
  • Prompts you to review and adjust flow configurations for optimal performance
• Shipping profiles & profiles with no selling plans:
  - Alerts for shipping profiles lacking a selling plan association
  • Guides you to activate the profile by mapping relevant selling plans
• Bounced admin emails:
  - Identifies bounced admin email notifications
  • Prompts you to update email addresses to ensure notification delivery

The Alert Center empowers you to:

• Save Time: Quickly identify and address potential issues
• Reduce Errors: Proactively prevent configuration mistakes
• Boost Performance: Optimize your store for success

More alerts will be added over time to give you the right information at the right moment.

For any queries or additional information, please reach out to our support team at support@loopwork.co.

New

  
We're excited to announce the launch of Swap product action support in Campaign actions. This feature allows you to seamlessly manage situations involving discontinued or out-of-stock products.

How swap product campaign actions benefit you:

• Effortlessly address product changes: Proactively reach out to customers with the option to swap discontinued or out-of-stock products for a readily available alternative.
• Increased customer satisfaction: Offer a one-click solution, minimizing disruption and maintaining customer loyalty.

This feature is available for Growth and Enterprise plans.

For any queries or additional information, please reach out to our support team at support@loopwork.co

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Easily sync existing customer data from Loop to Klaviyo, and launch targeted win-back campaigns leveeraging rich customer data like past purchases and revenue for subscribers who have canceled or paused their subscriptions.

Our new update gives you a valuable opportunity to re-engage with inactive subscribers and reignite their interest in your products.

Here's what you can do:

• Effortlessly sync existing customer data: This one-time action seamlessly brings your customer data from Loop to Klaviyo.
• Personalized win-back campaigns: Leverage rich customer data like past purchases and revenue to create highly targeted campaigns that resonate with your audience.
• Boost customer retention: Win back lost subscribers and turn them into loyal customers!

This highly requested feature is finally available for Loop X Klaviyo users. It empowers you to maximize customer engagement and drive long-term business growth.

For any queries or additional information, please reach out to our support team at support@loopwork.co

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🚀 New Features

• All-new Loop dashboard: The Loop subscription dashboard has been revamped for a better user experience. It provides a quick view for all your key metrics, with easy drill-down for specifics and comparisons over time. Different views offer insights into subscription health, first-time vs recurring revenue, dunning and cancellation performance. Learn more
• Integrated loyalty experience with Bubblehouse: Reduce friction by allowing customers to redeem their loyalty points and apply discount codes directly onto their subscriptions, all within the Loop customer portal. Learn more
• Selling plan availability control: Create acquisition centric selling plans (with higher discounts) which are only available on storefront product pages or selling plans for running promotional campaigns via checkout links by controlling the availability of selling plans at different touchpoints. Learn more
• Smart inventory management: Seamlessly manage recurring order fulfillment based on inventory levels at locations mapped to specific shipping zones, enhancing customer satisfaction and smoother operations!
  Along with this, inventory location setting now gives you an option to choose multiple locations. Learn more
• Out-of-stock inventory visibility: Multiple improvements have been made to show out-of-stock events.
• Complete multilingual storefront experience: Improve conversion for bundles and upsell section by targeting international customers with more powerful multilingual support. You can now translate bundle categories (title and subtitle), bundle variant titles, product short description. The best part is that Loop automatically syncs translations for the product and variant (title & description) from your published product pages. Learn more

• New Storefront API endpoints added: With the new endpoints to fetch the available frequencies for a particular subscription contract and update the frequency for a particular subscription contract.

  Here is the information about these endpoints :