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We’ve rolled out several upgrades to our payment recovery suite so you can recover more revenue while ensuring a smooth customer experience.

What's New?

🔁 Silent Retries (No More Alarm Bells on First Failure)

• Now you can retry failed payments silently, without notifying customers immediately, which lead to cancel/pause/skip actions from subscribers on the first failed attempt.
• This gives you time to recover the payment quietly and reduce churn risk from one-off failures.

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🕐 Send Payment Failure Emails at the Right Time

• You can now send payment failure notifications during subscriber active hours, increasing the chances they’ll see and act on them.
• Better timing = better open rates = better recovery. Set your active hours today!

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🚫 Skip Retries for Hard Declines

• You can now choose specific hard decline reasons (like "stolen card" or "insufficient funds") where retries shouldn’t be attempted.
• This helps you avoid unnecessary retry fees and keep a clear track record with your payment provider. Perfect if your brand is billed for retries or flagged for retry abuse.

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With smarter retries, better timing, and full control over recovery rules, you’re set to turn more failed payments into saved revenue. Your payment recovery strategy isn’t just better—it’s built for results.

Need Help?

If you have questions our support team is here for you. Reach out at support@loopwork.co or connect with your dedicated success manager today!

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Want to present the right upgrade at the right time, to the right subscriber? Now you can with complete support of Loop Segmentation engine in Upgrade profiles!

🧠 What You Can Do With It

⏱ Present offers at the perfect moment

See a churn spike after the 3rd order? Set a “Subscription Order = 2” condition to show an upgrade offer just before that drop-off—locking in more value before churn even has a chance to happen.

🧪 A/B test different incentives

Want to see what content and discounts resonate better? Use Customer Tags to segment subscribers and test different discounts, content, or banners. Let your data decide what wins.

🌍 Go geo-specific

Running region-based promos? Use Country present / not present conditions to tailor upgrade offers that speak to subscribers in a specific geography (or exclude others).

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Targeted upgrades = higher conversion!
Head to Loop admin > Upsell > Upgrade profiles and add relevant conditions to get started!

Need Help?

If you have questions our support team is here for you. Reach out at support@loopwork.co or connect with your dedicated success manager today!

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Keep a pulse on what matters, even when you’re not logged into Loop.

We’ve made some powerful improvements to the Alert Center, helping you catch and resolve issues - before they become customer tickets.

What’s New?

📬 Email Notifications for Critical Alerts

• You will now receive email alerts for high-priority issues, even if you're not actively logged into the Loop admin.
• Who gets notified: Store email and all users with the Owner role in Loop
• Covered alerts: Custom domain verification failures, Webhook failures, Integration failures and Admin email notification bounces

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🌐 Custom Domain Verification Alert

• We perform period checks for your custom email domains, and if verification fails, you will receive a clear alert.
• Notifications will be temporarily switched to our fallback domain notifications.loopwork.co so customer emails keep flowing.

🛠 Merchants have already used this to resolve domain issues within hours.

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🔗 Webhook Failure Alert

• We check daily and alert you if there are any webhook failures in the past 7 days.
• You can see total failures per topic, dive into delivery stats and resolve the alert manually or let it auto-resolve.

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Ready to be more proactive than ever? Check your Alert Center. Or better yet—let it check in with you.

Need Help?

If you have questions our support team is here for you. Reach out at support@loopwork.co or connect with your dedicated success manager today!

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Your Subscribers Report is now packed with deeper filters and more actionable data, built to help you understand every subscriber’s journey.

🔍 What’s New?

We’ve added several new data points and filters to help you:

• Track how long subscribers have been around (👋 Acquisition date)
• See when they last placed a subscription order (📅 Last subscription order date)
• Measure how engaged they are (🔁 Total subscription orders)
• Spot drop-offs (📉 Expired Subscription Count)
• Filter by subscription state - Active, Paused, Cancelled, or Expired for precise segmentation

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🧠 What You Can Do With It

• Launch targeted campaigns: Run win-back flows for subscribers who haven’t ordered in months, upsell to your most loyal customers (high spenders), or reach out to users who’ve dropped off with a new offer.
• Build powerful cohorts: Want to track how many subscribers you acquired last week or last month? Now you can—with filters for Acquisition Date and Total Subscription Orders.
• Reach out with precision: Set up email campaigns for inactive subscribers, feedback requests after long gaps, or re-engagement flows based on user behavior.

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Head to your Subscribers Report and start filtering! It’s a powerful report for retention, engagement, and revenue growth. You’ll now see everything from Customer ID and Subscriber Status to Total Spent and Next Order Date - all in one place.

Need Help?

If you have questions our support team is here for you. Reach out at support@loopwork.co or connect with your dedicated success manager today!

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What's new?

Now you can set different charge offset conditions based on the customer shipping address.

Please note - In case of a pick-up order, the charge offset will be set as per the pickup location selected.

Use-case :

This will be beneficial for merchants who operate in multiple country and take different time to deliver the order.
For eg. meal merchant operating in Europe. The would want the charge offset to be 3 days in Germany but 5 days for Italy.

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How to access the feature?

1. Navigate to** Loop > Settings > Order Schedule Preferences**.
2. Select Order Schedule Based on Delivery.
3. Set the default charge offset. This will be applied to all subscriptions by default.
4. Select the Available for Selected Countries setting, choose your charge offset, and select the countries for which you wish to apply the offset.
5. You can add multiple conditions for different countries.
6. Once all conditions are set, click Save to save your charge offset configurations.

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**Important Changes to Bulk Action Behavior: **

Previous Behavior:

As soon as the charge offset was updated, bulk actions were triggered automatically.

Current Behavior:

Now, after updating the charge offset, bulk actions will not be triggered immediately. Instead, You must manually initiate a bulk action to update the charge offset on existing subscriptions.

Note: Bulk actions need to be triggered in both scenarios:

• When changing from delivery to billing.
• When changing from billing to delivery.

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Need help?

If you have any questions, our support team is here for you. Reach out at support@loopwork.co or connect with you dedicated success manager today!

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🚀 New Features

• Boost retention with Loop AI - Brands can now generate AI-powered high-quality content for the Benefits page in the cancellation flow, helping reduce churn and boost save rates with a consultative approach. Learn more.
• Boost subscription upsells with dynamic discounts - Merchants can now offer higher discounts for the first few orders post-upsell (e.g., 50% off first 2 orders, 25% off after) to drive higher conversions.
• Yotpo Loyalty + Loop Integration - Allow customers to view, redeem, and track Yotpo loyalty points seamlessly. Loyalty points can also be highlighted in Loop notifications and cancellation flows, helping reduce churn by incentivizing subscribers with discounts instead of cancellations. This integration covers loyalty widgets, dynamic messaging, and personalized cancellation flows, making loyalty rewards more impactful than ever! Learn more.
• Country-based subscription discounts - Merchants can now personalize subscription pricing by country, offering region-specific discounts to optimize conversions and stay competitive in local markets. This industry-first feature gives unparalleled control over global pricing - something no other app offers! Learn more.
• Faster, easier preset bundle setup for quick rollouts - Merchants can now sell preset bundles seamlessly - customers add only the parent bundle to their cart, adjust quantity easily, and discounts are auto-updated. No more cart page struggles! Orders are auto-edited post checkout to include child items, ensuring smooth fulfillment. Learn more
• Remove inactive products via Alert center - Merchants now have the option to remove inactive products from subscriptions effortlessly, along with the ability to expire subscriptions that only contain inactive items. This update provides greater control over subscriptions, reducing manual effort!
• Gift subscriptions API for custom experiences - Merchants can now swap and add products to gift subscriptions via API, enabling fully customized gifting experiences. This update empowers merchants to create unique, flexible gift subscription flows effortlessly!
• Self-BCC for email templates - Merchants can now BCC themselves on all customer emails, creating a verifiable record - critical for chargeback disputes where proof of communication is needed. This also helps keep internal teams informed on key updates like inventory alerts and cancellations.

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⤴️ Improvements

• New webhook for subscription address updates - Merchants can now automate workflows with the subscription/shippingAddressUpdated webhook, triggering actions whenever a subscription address is updated. Perfect for syncing unfulfilled Shopify orders seamlessly - enhancing operational efficiency!
• More control over rescheduling subscription orders - Merchants can now choose whether to reschedule only the next order or all future orders when adjusting subscription timelines. Available in both the admin portal UI and API, this update gives brands greater flexibility in managing customer subscriptions effortlessly.
• Seamless upsell experience - Now, when certain variants are unavailable, the system automatically selects the first available variant, preventing customer confusion. This fix ensures a seamless shopping experience and higher upsell success!
• Smoother custom domain setup - Custom domain flow now has persistent copy buttons for record names, reducing errors during setup. Plus, merchants can now "Retry verification" instead of deleting and re-adding records, making the process quicker and frustration-free.
• Order analytics improvement - Merchants can now track "Failed - No Retry Left" and "Rescheduled" states for attempted orders in the order funnel, providing a clearer view of order leakage.
• More flexibility in cancellation flows - Merchants can now map all treatment actions to cancellation reasons, and customers can choose from up to 5 offers, providing a flexible retention experience.
• Flexible payment retry delays - Merchants can now set any delay from 1 to 15 days between retries, instead of being limited to preset options.
• More control in Update shipping bulk action - Merchants can now configure shipping method codes separately in bulk actions, allowing for more precise setup.
• Clearer cancellation analytics - The High-Risk tab is now Risk Analysis, with improved headings and descriptions to avoid confusion - merchants can filter for churn risk based on the available filters like Completed order count, Successive failed orders, Card status, etc.

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager!

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Selling preset bundles just got easier and faster! With just a few clicks, preset bundles can be made available for sale on the storefront.

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What’s new?

• New selling preference: Clicking "Add to Cart" adds only the parent bundle product. No more hassle of writing custom code to club individual items into a bundle product.
• Easy quantity updates: Customers can directly increase or decrease bundle quantities in the cart with auto-updating discounts. No extra steps needed.
• Inventory tracking: Actual bundle items(child items) are added within seconds once the checkout order is placed, ensuring correct inventory tracking.

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How to set it up?

• Create a preset bundle by going to Loop admin > Bundles > Create bundle > Preset fixed
• Enable new selling method by going to Loop admin > Bundles > Preferences > Configure how you want to sell preset bundle on storefront > Add only parent bundle product to cart and checkout

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Key considerations

• Order Management System (OMS) Compatibility: If your OMS syncs orders instantly, configure a slight delay (1-2 mins) to allow for bundle updates and avoid inventory discrepancies.
• Flexible Preferences: You can switch anytime between:- Adding only the parent bundle product to the cart (new system).
  • Adding all child items to the cart (previous system).

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Get started today!

Enable the new preset bundle flow for a seamless shopping experience and higher conversions.

Available only on Loop Starter and Pro plans.

Need help? Contact support@loopwork.co or your success manager!

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Leverage AI-powered assistant for crafting high-impact benefits page content in the cancellation flow. Instead of losing subscribers, keep them engaged with persuasive messaging highlighting the true benefits of staying subscribed.

Why Use Loop AI?

🔹 AI Fine-Tuned for Subscriptions – Just write a basic prompt and watch the magic happen—no extensive prompt engineering needed.

🔹 Create Personalized Benefits Pages in Seconds – Generate tailored content instantly to engage and retain customers.

🔹 Iterate & Improve Faster – Optimize your existing benefits page quickly to boost save rates.

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Experience Loop AI

1️⃣ Go to Loop Admin > Customer Portal > Cancellation Flow > Benefits Page.

2️⃣ Click on Loop AI and enter your prompt with context.

3️⃣ Generate content tailored to your retention goals.

4️⃣ Keep the new content or tweak the prompt to refine it further.

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This is just the beginning! Loop AI will continue to evolve, bringing even more powerful experiences to your subscription business.

It is available exclusively on Loop Pro plan.

Need help? Contact support@loopwork.co or your success manager. 🚀

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Now, you can tailor your subscription discounts based on the customer’s country, creating hyper-personalized pricing strategies that cater to different regions!

Why this matters

✅ Offer region-specific discounts to optimize pricing for different markets

✅ More control over your subscription pricing strategy across global audiences

How to set it up

1. Navigate to the Selling Plan Details screen
2. Open the Availability tab
3. In the new Advanced Rules section, enable "Available only for specific countries"
4. Click "Add countries" and select where you want the selling plan to be available
5. Click Save, and repeat the process for different country segments

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Available exclusively on the Pro Plan - unlock advanced pricing controls tailored for global markets.

With this industry-first feature, you gain unprecedented flexibility in crafting localized subscription discounts, giving you a competitive edge in a global landscape.

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Need Help?

If you have questions or need assistance setting up Country based discounts, our support team is here for you. Reach out at support@loopwork.co or connect with your dedicated success manager today!

🎯 Loyalty Integration Variable Support in Loop Notifications and Cancellation Flows

Merchants can now display customer loyalty points and unused coupons directly within Loop notifications and the customer portal. This encourages upcoming order realization and reduces churn.

• Supported Integrations: Bubblehouse, Influence.io
• Key Features:- Display total loyalty rewards in subscription benefits and cancellation pages.
  • Build custom messages based on customer loyalty segments.
  • New action to redeem loyalty points directly within the loyalty widget during cancellation (visible to customers with minimum redeemable points).
  • Integration variables available under email variables in Loop notifications for active integrations.
  • Conditional messaging based on loyalty points.
• Learn more

📊 Enhanced Cancellation Analytics

Gain deeper insights into save performance and refine retention strategies with precision.

• Flow Performance Metrics: Track overall save rate, MRR impact, additional orders, and revenue generated.
• Save Rates Trend: Identify and optimize patterns over time.
• Save Rate Distribution & Effectiveness: Analyze customer behavior, retention strategies, and pricing incentives.
• Step-by-Step Funnel Insights: Evaluate benefits pages, cancellation reasons, and offer-level performance.
• Benefits: Data-driven retention, optimized retention strategies, and increased LTV.
• Learn more

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🔧 Improvements

• Selling plans info in subscribed products report: Selling plans info is now available for plan-level tracking.
• Improved inventory forecast report: Handles one-time add-ons and removals.
• Product swaps with preset bundles: Boosts AOV and drives higher-value purchases.
• Enhanced 'Inactive Products' alert: Provides variant-level insights, improved sorting, clear swap actions, and refined UI.
• International date formatting: Displays dates based on customer location for region-specific clarity.
• ISO currency display in customer portal: Shows currency in ISO format based on subscriber location and locale.
• Next order value visibility: Merchants can view the total value of the next order in the Loop admin portal.
• Storefront API updates: Supports multiple cancellation offers and upsell tracking in bulk updates.
• Multilingual custom sections: Custom sections on the customer portal now support multiple languages.
• Disabled bulk update buttons: Prevents confusion when unsaved changes exist.
• Improved bulk action error messaging: Better error messaging in Add/Remove/Swap product(s) bulk actions.
• Bundle data in Loop events: Enables targeted emails and upsell campaigns.
• Campaign action tagging: Merchants can tag campaign actions with internal names for better tracking.
• Free shipping discounts display: Reflects as zero in subscriptions, upcoming payments, and orders reports.
• Clearer one-click card update messaging: Prevents accidental duplicate orders.

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager!