New

  

Keep a pulse on what matters, even when you’re not logged into Loop.

We’ve made some powerful improvements to the Alert Center, helping you catch and resolve issues - before they become customer tickets.

What’s New?

📬 Email Notifications for Critical Alerts

• You will now receive email alerts for high-priority issues, even if you're not actively logged into the Loop admin.
• Who gets notified: Store email and all users with the Owner role in Loop
• Covered alerts: Custom domain verification failures, Webhook failures, Integration failures and Admin email notification bounces

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🌐 Custom Domain Verification Alert

• We perform period checks for your custom email domains, and if verification fails, you will receive a clear alert.
• Notifications will be temporarily switched to our fallback domain notifications.loopwork.co so customer emails keep flowing.

🛠 Merchants have already used this to resolve domain issues within hours.

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🔗 Webhook Failure Alert

• We check daily and alert you if there are any webhook failures in the past 7 days.
• You can see total failures per topic, dive into delivery stats and resolve the alert manually or let it auto-resolve.

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Ready to be more proactive than ever? Check your Alert Center. Or better yet—let it check in with you.

Need Help?

If you have questions our support team is here for you. Reach out at support@loopwork.co or connect with your dedicated success manager today!