You can now add or remove backup payment methods on subscriptions using two new Admin API endpoints — helping improve payment recovery and reduce failed billing.
For brands using a headless customer portal, a dedicated URL is also available to collect backup payment methods directly from subscribers.
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We've refined the cancellation flow across the customer portal - improving post-save navigation, fixing button labels, streamlining the swap experience, and making offer messaging more contextual.
After a subscriber saves their subscription, they're now redirected to the top of the page where actions like Order now, Skip, or Reschedule are easy to find. Close buttons are replaced with accurate "Go back" labels, and single-product swaps are auto-selected to reduce unnecessary steps.
A new API capability now allows brands to migrate customer payment methods from external payment aggregators directly into Shopify, enabling subscriptions to be created in Loop using those migrated payment methods.
This is especially useful for brands capturing orders through external systems like IVR or telemarketing tools, allowing you to bring those payment methods into Shopify and manage subscriptions seamlessly in Loop.
You can now automatically add customer tags when a subscriber accepts a specific upgrade offer, making it easy to identify and act on those customers downstream.
Use these tags to trigger workflows like adding a free gift to their subscription, or to segment and track upgrade performance across your base.
You can now reward loyalty points or store credits as a Flow or Reward journey action, delivered through your connected loyalty app. Supported apps include Yotpo Loyalty, Influence, Rivo, Okendo, and Rise.ai.
This gives subscribers more flexibility to redeem value on their own terms, rather than being limited to a fixed gift or discount. New personalization variables also let you show current and updated balances in reward notifications.
Subscribers can now send their upcoming order as a gift to someone else, directly from the customer portal with a single click. They enter the recipient's details, the order is charged immediately, and their regular subscription schedule stays unchanged.
Gift orders are tracked in the admin portal with a "Gift" badge, captured in audit logs, and filterable in Subscription activity reports. Available on the Loop Pro plan.
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You can now configure the "Last order details"Â message to display both billing and delivery dates directly on the subscription details page in the customer portal - with separate text fields based on your order schedule preference.
Subscribers no longer need to open a pop-up to find delivery details. The information is now front and center, reducing friction and improving clarity.
You can now Reward loyalty points or store credits as a cancellation offer, giving subscribers a more flexible reason to stay, since they can redeem the value however they prefer.
This adds a new offer type alongside discounts and gifts, with personalization variables to show current and updated balances in your offer messaging. Works with Yotpo Loyalty, Influence, Rivo, Okendo, and Rise.ai.
We’ve added a new preference in the Upgrade flow: Multiple upgrade options visibility, with two ways to present upgrade choices:
By showing options directly, you improve upgrade discoverability and give customers more flexibility, helping drive higher upgrade conversions.
Subscribers can now see the total prepaid cycle price, a clear breakdown of how their next order will be charged, and a detailed credit history — all directly in the customer portal.
This covers every scenario: mid-cycle orders, renewals, partial credit usage, and more. Less confusion for subscribers, fewer support queries for you.