We’ve streamlined the cancellation experience across the customer portal to improve clarity, reduce friction, and make navigation more predictable.

Improved post-save behavior
After clicking Keep subscription / Save, subscribers are now redirected to the top of the page instead of the drawer closing. The cancel entry point is no longer immediately visible, reducing repeat cancellation attempts and making actions like Order now, Skip, or Reschedule easier to take.

Clear and consistent “Go back” navigation
All misleading Close buttons have been replaced with Go back, ensuring the label matches the actual behavior. Go back now consistently returns the subscriber to the treatment actions page, removing confusion across flows.

Smarter swap experience
If only one eligible swap product is available, it is auto-selected by default and the confirm button is enabled immediately. The search bar is hidden in single-option scenarios, keeping the drawer clean and reducing unnecessary steps.

Improved swap drawer back flow
Back navigation inside the swap drawer now follows a cleaner, linear path without routing through intermediate edit screens, making the experience more intuitive.

More contextual cancellation offers list CTA 
Cancellation messaging has been refined across treatment and offer list pages. The offer list page now uses the top-priority offer’s cancellation CTA text, creating clearer differentiation and a more tailored experience.

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.