What’s new?
We have rolled out a refreshed and more polished customer portal experience. This update focuses on visual clarity, consistency, and ease of use, helping subscribers manage their subscriptions faster.

What’s improved?

• Cleaner layouts, spacing, and typography make the portal easier to scan and use.
• Buttons now have better hierarchy and styling, making actions easier to identify and interact with.
• Subscription details and next order information are now structured more clearly for quicker decision-making.
• The upsell section is more engaging with cleaner product cards and clearer add actions.
  
  

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What's new visually?

• The portal now follows a more polished card-based layout with improved section separation.
• Primary actions like Order now stand out more clearly, while secondary actions feel more consistent across the UI.
• Product recommendations now use larger imagery, cleaner cards, and dedicated Add buttons for a more premium look.
• Navigation elements, badges, and supporting text now feel more aligned and visually balanced throughout the page.

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.

Subscriptions that initially contain only digital products may not store a shipping address. If a physical product is later added, the subscription still carry N/A as the delivery address, which can cause confusion for warehouses and fulfillment systems when orders are created. To prevent this, we’ve introduced visibility and alerts to help brands identify and resolve missing shipping addresses.

What’s new

Customer portal banner

• A “Shipping address required” banner is now shown in the customer portal when a subscription contains at least one shippable product but has no shipping address.
• A CTA to add the address is displayed wherever the delivery address appears as N/A.
• Banner text can be configured under:
  Customer Portal → Themes → Texts → Delivery address missing banner.

Admin alert

• A new alert titled “Subscriptions found with no shipping address” has been added under the Subscriptions alert category.
• Clicking this alert opens the Subscriptions report filtered to show subscriptions where the delivery address is missing.
• Brands can use this list to notify customers and collect the required shipping address before the next order is generated.

What’s new?

- A new preference has been introduced in the configuration section of each supported Loyalty app.

- Using this preference, brands can now choose if they want to show the widget or not, as per their use case requirements.

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Customer portal flow

Case 1: Preference is on
In this scenario, the loyalty widget will be hidden if points and coupon balance = 0
If the balance does not equal 0, then the widget will be visible.

Case 2: Preference is off
In this scenario, the loyalty widget will be visible irrespective of the points balance.

Supported loyalty apps:

• Bubblehouse
• Okendo
• Rise.ai
• Rivo
• Influence
• Yotpo loyalty
• Friendbuy

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.

What’s new?
Merchants can now seamlessly display the unit price configured on their Shopify product page directly on the Loop widget. Additionally, the "Add to cart" button will now show the total price based on the selected quantity.

Why was this needed?

Previously, merchants couldn't directly display these details and had to reach out to the Loop team for custom coded solution to achieve the desired result. This update streamlines the process.

Prerequisites

• Merchants must define the unit price on the product configuration page in Shopify.
  
  
  

How to access the configuration:

Case 1: Display per unit price below the amount

- Navigate to Acquire > Widget > Open the required widget > Preferences
- Enable the checkbox for "Display per unit price below the amount"

- Add to cart button text: {{total_one_time_price}}
- Add subscription to cart button text: {{total_subscription_price}} ; {{striked_total_one_time_price}}

Customer portal experience:

• For the one-time option
  
  
  
  
• For the subscription option
  
  

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.

Subscriptions that are currently enrolled in an active streak will no longer be eligible for the merge subscription action. This prevents cases where merging accidentally expires the subscription that is part of a streak, causing customers to lose the rewards they were progressing toward.

What’s new

• Subscriptions with an active streak are no longer eligible for merge.
• The Merge subscription CTA will be hidden on the subscription listing page when a streak is in progress.
• This safeguard ensures that customers continue their streak without disruption and receive the rewards they are working toward.

How it works

• The restriction applies only while the streak is active.
• Once the streak is completed or no longer in progress, the subscription becomes eligible for merging again.
• No configuration is required, this behavior is automatically enforced for all subscriptions enrolled in an ongoing streak.

We’ve streamlined the cancellation experience across the customer portal to improve clarity, reduce friction, and make navigation more predictable.

Improved post-save behavior
After clicking Keep subscription / Save, subscribers are now redirected to the top of the page instead of the drawer closing. The cancel entry point is no longer immediately visible, reducing repeat cancellation attempts and making actions like Order now, Skip, or Reschedule easier to take.

Clear and consistent “Go back” navigation
All misleading Close buttons have been replaced with Go back, ensuring the label matches the actual behavior. Go back now consistently returns the subscriber to the treatment actions page, removing confusion across flows.

Smarter swap experience
If only one eligible swap product is available, it is auto-selected by default and the confirm button is enabled immediately. The search bar is hidden in single-option scenarios, keeping the drawer clean and reducing unnecessary steps.

Improved swap drawer back flow
Back navigation inside the swap drawer now follows a cleaner, linear path without routing through intermediate edit screens, making the experience more intuitive.

More contextual cancellation offers list CTA 
Cancellation messaging has been refined across treatment and offer list pages. The offer list page now uses the top-priority offer’s cancellation CTA text, creating clearer differentiation and a more tailored experience.

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.

What’s new?
We’re excited to introduce a new feature that allows subscribers to gift their upcoming order from a separate action button in the customer portal. This gives subscribers the option to send their order as a gift to a friend, family member, or colleague, and deliver a pleasant and unexpected gift

How to enable the feature:

It’s a simple one-click configuration!

1. Go to Loop Admin > Customer portal > Preferences > Order actions > Gift order and enable the checkbox.
   
   
   

Customer portal experience:

• When a subscriber logs into the customer portal and clicks on the "Gift" button, a pop-up will appear with two options:
  - Gift upcoming order
  - Close
• Upon selecting "Gift upcoming order", a side drawer will open, prompting the subscriber to enter the recipient’s details. Once completed, they can click "Gift this order", and the order will be charged immediately. The subscriber's current upcoming order will be charged, and the future upcoming order schedule remains unchanged.
  
  
  
  
  
  

Admin portal experience:

• The gifted order will appear in the order schedule with a "Gift" badge, indicating that it has been gifted.
• Audit logs will capture the gift activity, ensuring full transparency for admins. The shipping price will be calculated based on the recipient's address. If the address is undeliverable, an error message will be displayed to the subscriber. After the gift order is processed, the newly added address and updated shipping price will be reverted to the original address and price in the subscription contract, ensuring the original contract remains unchanged. All of these actions will be recorded in the logs for better tracking and understanding.
  
  
  
  
  

Reports:

• The Subscription activity logs report now includes a filter for the event type "order_gifted_customer_portal", giving detailed insights into gift activities.

Important notes:

• Available only for shipping or local delivery subscriptions (Not available for store pickups).
• Not enabled for Zapiet stores.
• Not valid for subscriptions with anchor configurations.

Plan availability:
Loop Pro plan only

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.

Why was this needed?
Previously, when the order schedule preference was set to “based on delivery,” there was no supported variable to display the scheduled delivery date in the main subscription view. The portal only showed when the last order was charged, and subscribers had to open an additional pop-up to view delivery details. This added friction and reduced clarity in the portal experience.

Configuration via Admin portal
Navigate to Customer portal > Themes > Texts > Order now flow texts and search for the following fields:

• “Last order details (Order schedule preference based on billing)”
• “Last order details before delivery (Order schedule preference based on delivery)”
• “Last order details after delivery (Order schedule preference based on delivery)”

Customer portal experience:

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.

Prepaid subscriptions are now more transparent for your customers. They can clearly see the total prepaid price, how their next order will be charged, and access a detailed prepaid credit history - directly from their subscriber portal.

What’s new?

1. Show total prepaid cycle price
You can now choose to display the total prepaid cycle price (instead of per-delivery price) on Subscription details and listing page. This helps customers clearly understand the full prepaid commitment upfront.

2. Clear breakdown of upcoming order charges
Customers can now see:

• Available prepaid credits
• Orders remaining (for expiring prepaid subscriptions)
• Exact credit usage for the next order
• Any additional amount that will be charged to their payment method (if credits are insufficient)

This covers all scenarios — mid-cycle orders, cycle renewals, sufficient credits, partial credit usage, or zero credits.

3. Prepaid credit history in portal
Customers can view a detailed credit history directly from the upcoming charge section, including credit additions, manual adjustments and order deductions. This gives full visibility into how their prepaid balance changes over time.

These updates reduce confusion, improve trust, and minimize support queries around prepaid subscriptions and upcoming charges.

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.

The create subscription flow in the customer portal has been improved to enforce minimum order value rules and ensure bundle selling plans are displayed correctly based on bundle preferences. This prevents customers from creating subscriptions below the required value and avoids confusion around bundle-specific selling plans.

What’s new

1. Minimum order value validation

• The Create Subscription flow now validates the minimum order value before allowing a new subscription to be created.
• If the total order value is below the configured minimum, subscribers will see an error message similar to the one shown during edit/remove product actions.
• This ensures subscriptions created through the portal follow the same rules defined for subscription modifications.

Configuration path:
Customer Portal → Preferences → Edit/Remove products → Minimum order value

2. Bundle selling plan visibility improvements

• Bundle selling plans will no longer appear on: Child products of preset bundles and BYOB products.

• This applies when the preference “Hide bundle selling plans on individual product pages” is enabled in bundle settings.

• Bundle selling plans will also be hidden from the subscription frequency dropdown.

  
  

UX behavior when no selling plans are available

• If no selling plans are available other than bundle-specific ones:

  • The subscription frequency dropdown will appear empty.
  • The Next button will remain disabled until a valid option is available