You can now rely on the treatments you select under a cancellation reason to appear in the cancellation flow, even when the matching master preference in the customer portal is disabled. For example, if Skip is added to a reason, subscribers see the skip action there while the main Skip preference stays off.

Treatments you add to a reason now show up as configured, so your cancellation offers keep working and your save rates stay protected. To hide one, remove it from the reason’s treatments.

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You can now target subscribers with new conditions like days since last order, subscription creation date, and total subscription orders or spend. Order now campaigns also run on a dormant segment that builds itself, so you no longer need to download a report first.

Win-back, Revive expired and Resume campaigns now support tiered discounts, so you can offer 50% off on reactivation for the next order only. You can also target several cancellation reasons in one campaign.

Offer descriptions now show on single-product upsell and cross-sell campaigns, and you can cap how many units of an offer product a subscriber can add. Duplicating campaigns and pasting subscription IDs to build an audience make setup faster.

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You can now merge orders across multiple days, not just same-day orders. Set how many days apart orders can be, and we combine eligible orders scheduled within that window into one shipment, processed on the earliest scheduled date.

You can merge automatically or let customers choose which orders to combine from the customer portal, helping you cut shipping costs and reduce deliveries.

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You can now set product quantity and frequency upgrades to multiply a subscriber’s current quantity, such as 2x, instead of moving everyone to one fixed quantity. You can also set an optional maximum quantity so subscribers with higher quantities don’t see the offer.

In upgrades and upgrade campaigns, you can now choose whether one-time add-ons count toward the “Number of products in subscription” condition, so you can target upgrades by subscribed quantity.

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ou can now offer a higher discount on the first N orders of an upgrade, then fall back to your regular discount. This lets you match BFCM offers on upgrades without committing to inflated discounts for the lifetime of the subscription.

Use it to reduce churn and lift AOV during your sale period.

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You can now attach one optional treatment action to a retention offer, alongside discounts, gifts, and loyalty points. Choose from Skip, Delay, Order now, or Update payment method.

Offers can now resolve the customer's underlying concern, like timing or a failed card, instead of only sweetening the deal. You can also set a different treatment for each side of an A/B experiment.

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You can now show unlisted products in Build your bundle, making fixed price bundles like “any 3 for $60” possible. Create bundle-only copies of your products at the same price, so the bundle total stays fixed no matter what subscribers pick.

Since these copies stay out of your regular storefront, you can run fixed price bundles through landing pages, emails, and ads without affecting your main catalog.

You can now design cancellation flows around who is cancelling. Each profile targets a subscriber segment and carries its own benefits, reasons, retention offers, and win-back offers, so a loyal customer, a dormant one, and one stuck in dunning each see the right experience. A General profile is always there as a fallback.

Four new targeting conditions (days since last recurring order, cancellation attempted recently, subscription dunning status, and active subscription count) help you reach multi-sub, at-risk, and dormant customers separately. Everything lives in one shared library, so editing a reason or offer updates it across every profile while keeping a single save-rate history, and profile-level analytics show what works for each segment. We've also added a free shipping discount to retention offers and a gift order treatment for cancellation reasons, so a subscriber who says they have too much product can gift their next order and stay subscribed. 

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You can now make the cancellation reason survey skippable for subscribers in New York, or any other region you choose, while the rest of your cancellation flow, including benefits, offers, remarks, and win-back, runs exactly as configured.

This lives in the new Cancellation compliance section on the Preferences tab, alongside your existing ARL preference. New York is selected by default and locked, so you're covered for the state's Click to Cancel rule without any extra setup, and you can extend the same region picker to any other country's states or provinces.

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You can now turn on "Show variants in a single list" under Edit/Remove products in your customer portal preferences. Instead of separate option dropdowns, subscribers see one combined list that only includes variant combinations you've actually created in Shopify.

This removes the guesswork from variant selection. Subscribers no longer pick a size and flavour pairing that doesn't exist, only to be blocked at confirmation. The preference applies everywhere variants appear in the portal, including swap, upsell, and edit product.

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