New

  
We’re always listening to your feedback, and we're thrilled to announce our latest feature: Dynamic Order & Customer Tags. Here's what's new:

Segment with Precision: Now, choose to tag customers based on their subscription status. Tags can prove to be beneficial for targeted marketing.

Dynamic Order Tags: Make your orders intelligent! Tag them based on attributes like subscription_id, bundle name, billing cycle count, delivery & billing frequency.

Popular use-cases

• Targeted Marketing: Segment past due subscribers in Klaviyo & other third-party tools. Send campaigns to encourage them to update their payment methods.
• Shopify Filtering: Filter orders based on the bundle item's presence and sequence.
• Smart Fulfilment: Prioritize orders by billing cycle count for a seamless shipping experience.
• Custom External Flows: Get creative! Craft bespoke flows using the rich tags on orders.

Harness the power of these dynamic tags and optimize your workflows like never before! Dive in now.

New

  
We have always been obsessed with providing the best-in-class subscription management experience, and to take one more step in this direction, we have upgraded and launched multiple features for the same.

Bulk Actions upgraded ⭐

• Finally! You can now run Bulk Actions on specific customers or subscription lists to be uploaded as CSV.
• Filter specific subscriptions if any of the multiple selected products/ variants are present in the subscription and take a common action.
• Bulk swap multiple products/variants with a single variant to run Box of the Month programs or offer alternatives in stock-out situations.

General subscription management features

• Limit max delay allowed under custom delay option for preventing customers from delaying their next order by an unreasonable period, like 2-3 years.

• Control customer notifications trigger if subscription management action is taken from admin. Please note that the event will still be activated in 3rd party apps like Klaviyo, irrespective of this setting. You can setup trigger filters on "notify_customer" key for Flows of each action to stop sending emails/SMS for admin actions.

• Introducing filters and tags for filtering/identifying products available for subscriptions while choosing products for upsell, swap settings, and swapping products on a specific subscription from the admin

Available for all app users Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop.

Feel free to contact us at support@loopwork.co for help covering your use case.

New

  
Tailor your subscription schedule with delivery dates rather than billing dates, or start charging X days before the delivery date by defining a charge offset.

Highlighting important elements:

• Exclusive capability: We're one of the first subscription platforms offering a toggle-based transition to delivery date scheduling without coding.
• Switching made easy: Effortlessly switch back to a billing-based schedule or update charge offset with our one-click bulk action.
• Enhanced customer experience: Clear info about the last charge and upcoming delivery dates. Calendar functions for rescheduling or pausing now work as per delivery dates.
• Coming soon: Automatic synchronization of subscription schedules from delivery dates collected on Checkout through Zapiet integration.

Here, the "Next order" represents the delivery date, and the highlighted text describes the last charge date to avoid multiple order placements.

How does it work?

Setup: Navigate to Settings > Order schedule preferences. Configure your delivery-based schedule with a charge offset.

Admin Experience: Order schedules align with the delivery date to present your support team with the exact details of customers. Features like the rescheduled calendar and order history now work as per delivery dates.

Reporting: A new "Charge offset" column is added across several reports, while the order date still represents the charge date.

Integration Updates: Events payload for Klaviyo, Attentive, Omnisend, and Recart now includes charge offset. Loop notifications variables are also updated. Kindly update your templates once you make the switch.

Available for all app users on the Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop.

Feel free to contact us at support@loopwork.co for help covering your use case.

New

  
Understanding your subscription business is about to get a whole lot easier. We're thrilled to reveal our latest addition to our Reports collection, designed to offer deeper insights into your subscription metrics.

We have launched three new reports below.

Subscription Activity Logs

• Never miss a beat! This comprehensive log keeps you informed, ensuring transparency and traceability for every subscription action.
• It is available under Analytics > Reports > Standard reports > Subscription activity logs

Subscription Summary

• Presented in a daily aggregated format, it will help you quickly spot patterns and trends that can inform your business decisions and strategies.
• We have also added deactivation rates for identifying day-on-day churn patterns.
• Available under Analytics > Reports > Aggregated reports > Subscription summary

Subscription Order Summary Report

• Understand the order and revenue distribution between new and recurring subscription orders.
• Available under Analytics > Reports > Aggregated reports > Subscription order summary

Available for all app users Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop.

Feel free to contact us at support@loopwork.co for help covering your use case.

New

  
Yes, you read it right. It's time to upgrade your cancellation flows. Exciting case study at the end.

Leverage the latest updates in cancellation features to achieve what feels impossible.

Hyper-personalized cancellation offers

• Create multiple cancellation incentives
• Offer a gift as an incentive rather than a discount to reduce the direct hit on your bottom line.
• Incentives can be created for specific customer segments, and there are multiple dimensions to segment the customers.

Customizable cancellation flow screens

• Incentive pages are HTML-enabled for merchants to go crazy with their creativity (GIFs, videos, memes, etc.)
• If you don't know HTML, don't worry. We have provided a rich text editor with a simple and intuitive UI to style your messages.
• Tip: Add a link to chat with your customer support team for relevant cancellation reasons to resolve the issue better.

FYI - One of our brands reduced its churn rate from 10% to 1% in a quarter. Check here for the case study.

Available for all app users Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop.

Feel free to contact us at support@loopwork.co for help covering your use case.

New

  
Enable your subscribers to drop order notes and reduce a significant volume of support tickets raised just to pass upcoming order notes or instructions only.

Highlights of the order note feature:

• Allowing subscribers to drop relevant order notes directly in the customer portal, like "No mushroom in next orders", without raising a support ticket.
• Download subscription reports with order notes to inform your team while preparing and packaging the orders.
• Attach the order notes in the upcoming order communications to inform customers about the notes being followed for the following order.
• Segment your subscribers' basis the order notes on Klaviyo and other marketing platforms to design communication accordingly.

How to enable the order notes feature on the customer portal?

Step 1: Open Loop app > Customer portal > Preferences

Step 2: Enable the "Add / edit order notes" preference in the Subscription actions block.

Available for all app users Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop.

Feel free to contact us at support@loopwork.co for help covering your use case.

New

  
With yet another bundle release, we have opened up new avenues for you to increase AOV further via bundles and provide an improved purchase experience.

Redirecting customers on Add to Cart

We have now provided you with complete control of where to redirect your customers once they click on the "Add to Cart" button. You can take them to:

• Cart page (default behaviour)
• Checkout page (Better conversion if you only sell bundles)
• Custom URL (Boost AOV by redirecting to the Add-ons collection page)

Minor improvements in customer experience

• Reduced bundle page loading time by optimizing product image sizes.
• Increased clickable area for opening product details drawer with ease.

Available for all app users Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop.

Feel free to contact us at support@loopwork.co for help covering your use case.

New

  
We are excited to announce the Checkout links feature, which will help you create a link that will redirect your customers directly to Shopify checkout with predefined products, quantities and selling plans.

We have conceived this feature to help you increase your subscription rate by reducing the cognitive load on customers and providing an express checkout experience.

Highlighting some revenue-generating ideas for leveraging Checkout links:

• Run a marketing campaign to convert returning customers into subscribers.
• Convert offline visiting customers to subscribers quickly.
• Serve aged customers who require assistance with checkout.
• Increasing conversions from marketing landing pages by directing to checkout.

Available for all app users Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop.

Feel free to contact us at support@loopwork.co for help covering your use case.

New

  
We're thrilled to roll out a game-changing feature – Advanced Analytics – designed to supercharge your decision-making process.

🔍 Churn and Retention Cohorts: Understand Your Subscribers Like Never Before!

• Dive deep into subscriber behaviour, order trends, and revenue retention.
• Discover insights on a monthly basis, aligned with when your subscribers signed up.

💡 Predictive Revenue Insights with Forecast

• Anticipate revenue trends effortlessly with our Revenue Projection module.
• Project future revenue for the next N days, categorized by dunning and non-dunning orders.
• Historical order realization rates for both buckets empower you to make accurate predictions, driving smarter financial decisions.
• Visualize success and spot patterns with order and revenue forecast graphs, ensuring your strategies are on point.

💪 Product Performance Insights: Optimize Your Revenue Strategy

• Uncover product-specific subscription acquisition and revenue generation insights.
• Tailor your approach, fine-tune marketing, and maximize profits across your product categories.

Available for all app users Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop.

Feel free to reach out to us at support@loopwork.co for help covering your use-case.

Improvement

  
You can now decide the exact inclusion and exclusion list of products for swap flow on the customer portal.

What has changed?

Initially, you were only given below options to configure your swap flow:

• All products
• Only variants of the same product
• Variants of the same product type

but now you can choose "Custom list of products" to provide the exact list of products to be made available for swap.

You can also find the "Exclude products" section at the bottom, irrespective of your product eligibility option in the above step.

Note: If you want your VIP subscribers to keep swapping between variants of exclusive products not present in your custom list, then enable variant swap settings under Custom list of products section.

> Available for all app users Growth/Enterprise plan. If you are new to the app, you can start a free trial of Loop
>
>
> Feel free to reach out to us at support@loopwork.co for help to cover your use-case