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🚀 New Features

• Subscription upsell on checkout (Shopify Plus): Convert one-time shoppers to subscribers in one-click on checkout. Display customisable banners on checkout to educate customers about subscription benefits and congratulate them when they upgrade to a subscription.
• Subscription order funnel: Track journey of subscription orders from scheduled to final state and identify critical actions for revenue leaks. Use this dashboard to create data-backed retention strategies and check month-on-month trends.
• Quick action buttons on product cards: Elevate your customer's experience by enabling quick action buttons to seamlessly swap/edit items from the customer portal.
• Reduce churn with cool-off period in cancellation offers: Determine when a customer becomes eligible for another cancellation offer after availing the current one. Choose to show offers only after customers have completed milestones like additional orders or revenue or after a set time period. Learn more
• Custom subscription discounts on Upsell: This BFCM season offers exclusive discounts to existing subscribers to add more products to their ongoing subscription regime.
• New inventory reports: The Inventory Events report provides granular insights into subscription actions such as delays, skips, and partial billings. This helps identify revenue impact and potential customer experience issues. The Product Out-of-Stock Summary report highlights products frequently out of stock, enabling you to optimize inventory levels! Learn more
• Developer changes :

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We're excited to announce a new feature that will empower you to retain more customers and reduce churn: Cool-off Period.

What is Cool-off Period?

Cool-off Period is a new subscription-level setting that allows you to determine when a customer becomes eligible for another cancellation offer after availing the current one. This feature provides greater flexibility in managing customer retention strategies.

Why is it Important?

Previously, if a customer accepted a cancellation offer, they were permanently excluded from receiving future offers on that specific subscription. With Cool-off Period, you can now strategically re-engage these customers once a predefined criteria is met, increasing your chances of retaining them.

How Does it Work?

You can configure the Cool-off Period in four ways:

1. Don't Show Cancellation Offer Again: Customers who accept an offer with this setting will not be shown any future cancellation offers for that subscription.
2. After Additional Orders Completed: Customers become eligible for another offer after a specified number of additional orders are completed.
3. After Additional Revenue Generated: Customers become eligible for another offer after a specified amount of additional revenue is generated.
4. After Time Gone: Customers become eligible for another offer after a specified period of time has elapsed.

Benefits of Cool-off Period

• Increased Customer Retention: Re-engage customers who were previously ineligible for offers.
• Improved Churn Prevention: Proactively address potential churn and offer timely incentives.
• Enhanced Customer Experience: Provide personalized and relevant offers at the right time.

🚀 Start Using Cool-off Period today to retain your subscribers!

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager today!

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Inventory management is crucial for subscription businesses because it ensures timely deliveries, prevents stock-outs, and optimizes costs. Our new inventory reports provide valuable insights, helping you make informed decisions to keep your customers happy and your business running smoothly.

What's new?

1. Inventory events report: Check what inventory actions are taken for each subscription (Order delayed, Skipped or Partially billed) and their revenue impact: revenue lost due to partial billing/ revenue unrealized due to orders skipped/delayed.

1. Product out-of-stock summary:
   Identify the products which went out-of-stock most often by looking at different time periods & respective stock out events. Get a sense of how widespread the impact is from the unique orders and subscriptions impacted columns.

1. Webhooks for Inventory events: Build custom dashboards with real-time information when a subscription is delayed, skipped or partially billed. With this, you can empower support teams to proactively reach out to customers, pitch alternate products and get the orders billed.

Level up your inventory management with these new reports and never miss a subscription order due to stock-outs!

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager today!

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🚀 New Features

• Gift experience (Shopify Plus): Worried about your gift sales this BFCM? Checkout Loop’s seamless gifting experience - sell both one-time and subscription with managed storefront and gift portal experience. Register here to get early access.
• BFCM campaigns for subscribers to prevent churn due to higher storefront discounts. Send “Order now” or passwordless access links to avail BFCM discounts and upsell offers.
• One-click card updates to boost your payment recovery efforts. Customers can update their cards directly in the Loop customer portal. Many of our merchants have experienced a 10-15% jump in their failed payments recovery.
• Bloomreach integration - Send personalized transactional or marketing emails using subscription specific triggers. Build automated flows, create segments, and sync existing data to execute effective win-back campaigns. Learn more
• Minimize revenue loss with Partial skip - When customers are skipping an order, they are prompted to skip individual items, instead of skipping the whole order. Save up to 4% revenue which would have been lost due to skipped orders. Learn more

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⤴️ Improvements

• Loop <> Gorgias - Support agents can now take subscription actions (e.g., pause, reactivate, skip order, place order, and more) directly in Gorgias, reducing ticket resolution time and errors. To enable this feature, head over to Loop > Integrations > Gorgias.
• Improve upsell performance by leveraging increased limits of up to 30 personalized recommendations and switch off general recommendations for specific segments.
• Display selling plan frequencies in desired order on the subscription widget and bundle builder pages by simply dragging and dropping delivery frequencies. Go to Loop admin > Subscriptions > Selling plans > Open Specific selling plan to enjoy the new UX.
• Search by Shopify ID in the product selector pop-up when finding products or variants inside Loop.
• Time picker support in Zapiet integration - Allow your customer to select their preferred Local delivery and Pickup time slots.
• Mapping subscription widgets to product templates of a Shopify theme is now simpler and faster with improved UX.
• Delay and Skip order actions enable you to reduce potential churn by letting customers delay or skip orders with one click from their upcoming order notifications.
• User emails in subscription activity logs - Track who is doing what, when changes are made on the subscription details page.
• The new add/remove bundle actions in Flows enable you to run rotating bundle subscriptions where customers get different sets of products in each of their orders.
• Choose how the pause duration is calculated: There are two options available - when subscription is paused or when subscription was going to be charged. Find this option in Customer portal preferences in the Pause section.

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager!

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We're excited to announce a new feature designed to help you retain more revenue from your subscription business.

The Problem:

Previously, when a customer wanted to skip, they had to skip the entire order, even if they only wanted to skip a few items. This led to lost revenue.

The Solution: Partial Skip

With Partial Skip, customers can now choose to skip individual items within an order, allowing them to keep the items they want. This flexibility empowers customers to make more informed decisions, leading to increased customer satisfaction and reduced revenue loss.

How it Works:

1. Customer Initiates Skip: A customer starts the usual skip process.
2. Multiple Items Detected: If the system identifies multiple items in the subscription, it prompts the customer to choose which items to skip.
3. Customer Selects Items: The customer can select specific items to skip.
4. Confirmation and Skip: The customer confirms their selection and the chosen items are skipped.

Available exclusively to our Pro merchants, by leveraging this feature, you can optimize your subscription business and drive sustainable growth. Read more about it here.

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager today!

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🚀 New Features

Transactions Summary Report

Use this new report to identify the number of orders billed daily, weekly, or monthly. Distinguish between dunning and non-dunning orders to analyze their payment success rates. Learn more

Bundle reporting

• Utilize the new bundle orders reports to analyze bundle sales over time, the impact of recent changes on bundle AOV, and analyze spending behavior for different customer segments.
• Identify trending bundle variants across different purchase options using our improved Bundle Sales report.
• New filters in subscription and subscribed products reports can help answer questions like the most ordered frequencies, trending bundle products, and % revenue contribution of bundle vs. non-bundle subscriptions.

Upsell reporting

• Leverage item-level upsell sales report to analyze trending products in upsell, understand the split of upsell revenue across different purchase options, most converting upsell channels, and much more.
• New filters in subscribed products report help identify the most selling products, % revenue contribution of upsell products vs. regular products, most ordered frequencies, etc.

Prepaid reporting

• Subscriptions report gives you a full view of your prepaid subscriptions, their credits, and remaining orders.
• Track % contribution of prepaid subscriptions with prepaid filters and columns in processed, skipped, and upcoming orders reports.
• New prepaid credit transactions report helps track all credit transactions and the corresponding events.

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⤴️ Improvements

• Subscription value-based discounting via Flows can now power buy more, save more models. In the “Subscription value” condition, choose “Based on item subscription price” to get started.
• Country filter in Flows + Cancellation flows lets you segment and engage customers based on their demographics.
• Adyen payments support is now available for subscriptions.
• No more lost changes in the rich text editor. The rich text editor now detects whenever changes are made in the code view.
• Prevent revenue leakage by leveraging Shopify function discounts to apply bundle discounts only on bundle line items. This prevents bundle discounts (Shopify product discount code) from being applied to non-bundle line items on Shopify checkout.
• Previews in Cancellation flows now show warnings if relevant options and texts are not configured, ensuring that customers see the relevant messages at all steps in their cancellation journey.
• Loop auto-verifies product template eligibility for app block for subscription widgets to reduce store onboarding time. Merchants can still test custom templates failing Shopify's basic checklist by adding the app block and mapping templates on the required widget design.
• Inventory checks are now considered during "Order now" and "Charge immediately" actions. If items (including bundle products) are out of stock, orders are not placed with these actions.
• Quickly get to your desired products or variants in the product selector popup. You can now search with the product or variant Shopify IDs, making the process simple and efficient.
• Boost conversion of personalized upsell profiles with targeted multimedia content in the upsell section title.
• “Subscription shipping address updated" notifications are now triggered when local delivery/pickup address is changed by customers, keeping you informed and ready for order fulfillments.
• Tag correct cancellation reasons in Loop admin. Active cancellation reasons are now shown on the admin (in subscription details page or bulk actions), even if reasons are disabled on the customer portal.
• Customer tags are now available in customer portal window variables. Utilize these tags to power custom experiences on the customer portal.

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager!

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Easily track your order transactions' performance over time with dunning and non-dunning counts.

What’s new?

Leverage this new report to identify how many orders are billed on a daily, weekly, or monthly basis. You can also distinguish between dunning and non-dunning orders to understand their respective payment success rates.

Filters available:

• Payment gateway: Analyze performance by specific gateways or view all, comparing their success rates.
• Aggregated by: View data aggregated by day, week, or month to track transaction trends.

You can access this report under Loop > Analytics > Reports > Aggregated reports > "Transaction summary".

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager today!

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🚀 New Features

• Boost sales with subscription value-based benefits in Flow: Tailor offers to reward loyal subscribers and encourage larger purchases. Imagine free shipping, surprise gifts, or extra discounts for high-spending members. This boosts AOV and strengthens loyalty. Learn more
• Personalized upsell banner: Boost upsell conversion with customized multimedia content in the upsell ribbon header. Imagine hosting banners to promote members only access to rare products, targeted discounts and more. Learn more
• Order analytics - Churn and Retention: Gain deeper insights into subscription cancellations. Identify critical order milestones, analyze cancellation flow effectiveness, and uncover reasons for churn. Optimize your retention strategies and reduce churn with data-driven actions. Learn more
• Customized subscription listing page: Utilize custom sections on the subscription listing page to promote new launches, educate subscribers about the subscription program benefits or greet them with personalized messages. Learn more
• Enhanced Notifications Suite: We've upgraded our notification suite for better customer communication. Enjoy new alerts for key events like subscription rescheduled, delayed, marked for cancellation and more. Test emails before sending and seamlessly integrate with third-party tools. Learn more
• Conditional shipping rates for subscriptions: You can now tailor shipping costs based on order value or weight specifically for subscription orders. Drive upselling, and optimize margins while easily managing shipping rules right in the Loop admin. Learn more
• Improved Cancellation Flow: A preview is now shown while editing the benefits, reasons or offers pages enabling you to fine-tune your cancellation flow content. Benefits, reasons and offers show save rates over the past 30 days for a consistent view. Improved analytics for cancellation reasons highlight saved orders through alternative actions and offers. Learn more
• AI based translations: Launch subscription experience in multiple languages within minutes by leveraging Loop’s AI-based translations. Learn more

• New API endpoints:

  • Update shipping method: Easily update shipping price, shipping title, and shipping method.
  • Read all scheduled orders: Access all scheduled future orders for all subscriptions.
  • Refer to the detailed API changelog for more information.

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⤴️ Improvements

• Save on additional delivery fees: by minimizing the number of subscriptions created per subscriber by encouraging them to add new products to existing subscription(s) rather than creating a new one.
• Segmentation Conditions: We've refined conditions to offer greater flexibility in targeting customers. Enjoy decimal support for spend-based conditions, clearer range indicators, and streamlined condition names and categories across flows, cancellation flows, and personalized upsell profiles.
• “Free shipping” discount via Flows: You can now offer free shipping to customers directly within Flows. This new feature allows for easy customization of the discount title and number of eligible orders. Head to Flows > Add action > Add discount to find the option. This is also available in the Subscription details page on your Loop admin.
• Enhanced UX in Reports: We've improved the user experience of our reports. Added "Select all" toggle for filtering columns, renamed "Shipping method" to "Delivery method," and auto-filled email addresses when exporting. Exported lists now include timestamps, user details, and recipient information for full visibility.
• User permissions improvements: The “Add user” button now informs you before redirecting you to Shopify. The user list has also been cleaned to indicate that only users who have logged into Loop previously are shown.
• Customers will now be able to check the updated financial status in the order history tab on the Customer portal.
• Flow log exports: No more of repeatedly clicking the next page button while reviewing Flow logs. Just apply the new date range filter and click Export!
• Dunning settings have been moved to a new "Payment recovery" section under Settings. A new permission "Payment recovery" has been introduced for this section.
• Developer-friendly initiatives: We have added depth of information about specific subscriptions in loopProps window variable on the subscription details page of the customer portal. Developers can power custom experiences without doing any additional API calls to get basic subscription information.

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Why this feature?

To empower you with deep insights into their subscription churn, this feature helps answer critical questions like:

• At what order count do you see the most cancellations?
• Where do you experience the highest churn rate?
• Are their cancellation flows effective during key order milestones?
• What factors are driving cancellations at different stages?

With these insights, you can enhance your strategies for customer retention and optimize cancellation flows to reduce churn.

You can access this new dashboard under Loop > Analytics > Order > "Churn & Retention."

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What's New?

Order-Wise Cancellation Data

Now you can analyze churn rates by completed orders and focus on the specific orders where the highest number of subscriptions are impacted. Identifying these crucial order milestones will help you to take targeted action.

For instance:

• If churn rate on order #9 is 6% with only 900 subscriptions, while churn rate on order #2 is 4% but impacts 4200 subscriptions, focusing on order #2 could yield more significant improvements.

Cancellation Flow Effectiveness

Assess how well your cancellation flows are working by tracking save rates at different order milestones. Optimize your retention strategies based on these insights.

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Cancellation Reason Analysis

Analyze the reasons for cancellations over time, based on completed orders. By identifying trends in cancellation reasons, you can proactively address key issues causing churn.

For instance :

• If cancellations spike due to "Quality issues" after a specific order milestone, you can review recent product batches or make changes to address these concerns.
• If pricing is a recurring reason for churn after certain orders, offering tailored discounts may improve retention.

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Metrics Glossary

• Subscriptions: Total active subscriptions + new subscriptions created during the period.
• Cancellation Attempts: Number of subscribers trying to cancel their subscriptions.
• Churn Rate: (Total number of churned subscribers / Subscriptions) * 100.
• Churned MRR: Sum of total price (order discounted price + delivery charges) for all churned subscribers.
• Saved Rate: (Total saved subscriptions / Cancellation attempts) * 100.
• Saved MRR: Sum of total price (line items discounted + delivery) for all saved subscribers.

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager!

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Preview in editing screen

Fine-tune your cancellation flow content with real-time previews. An accurate representation of what your customers see, helps you create sharper retention copies to reduce churn.

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Clear picture of the flow performance

• Cancellation reason list shows saves via alternate actions and offers separately enabling better decision making.
• Benefits, reasons and offers show save rates over the past 30 days for a consistent view.

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UX improvements

• When canceling via Subscription details page & bulk actions, a unique list of active reasons is shown
• You will now be able to delete benefits page and reasons along with cancellation offers

For any queries or additional information, please reach out to our support team at support@loopwork.co