Product Updates

See the latest features, improvements, and product updates

7 months ago

October month recap

New

  

🚀 New Features

  • Gift experience (Shopify Plus): Worried about your gift sales this BFCM? Checkout Loop’s seamless gifting experience - sell both one-time and subscription with managed storefront and gift portal experience. Register here to get early access.
  • BFCM campaigns for subscribers to prevent churn due to higher storefront discounts. Send “Order now” or passwordless access links to avail BFCM discounts and upsell offers.
  • One-click card updates to boost your payment recovery efforts. Customers can update their cards directly in the Loop customer portal. Many of our merchants have experienced a 10-15% jump in their failed payments recovery.
  • Bloomreach integration - Send personalized transactional or marketing emails using subscription specific triggers. Build automated flows, create segments, and sync existing data to execute effective win-back campaigns. Learn more
  • Minimize revenue loss with Partial skip - When customers are skipping an order, they are prompted to skip individual items, instead of skipping the whole order. Save up to 4% revenue which would have been lost due to skipped orders. Learn more

⤴️ Improvements

  • Loop <> Gorgias - Support agents can now take subscription actions (e.g., pause, reactivate, skip order, place order, and more) directly in Gorgias, reducing ticket resolution time and errors. To enable this feature, head over to Loop > Integrations > Gorgias.
  • Improve upsell performance by leveraging increased limits of up to 30 personalized recommendations and switch off general recommendations for specific segments.
  • Display selling plan frequencies in desired order on the subscription widget and bundle builder pages by simply dragging and dropping delivery frequencies. Go to Loop admin > Subscriptions > Selling plans > Open Specific selling plan to enjoy the new UX.
  • Search by Shopify ID in the product selector pop-up when finding products or variants inside Loop.
  • Time picker support in Zapiet integration - Allow your customer to select their preferred Local delivery and Pickup time slots.
  • Mapping subscription widgets to product templates of a Shopify theme is now simpler and faster with improved UX.
  • Delay and Skip order actions enable you to reduce potential churn by letting customers delay or skip orders with one click from their upcoming order notifications.
  • User emails in subscription activity logs - Track who is doing what, when changes are made on the subscription details page.
  • The new add/remove bundle actions in Flows enable you to run rotating bundle subscriptions where customers get different sets of products in each of their orders.
  • Choose how the pause duration is calculated: There are two options available - when subscription is paused or when subscription was going to be charged. Find this option in Customer portal preferences in the Pause section.

For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager!