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We're excited to announce a new feature designed to help you retain more revenue from your subscription business.

The Problem:

Previously, when a customer wanted to skip, they had to skip the entire order, even if they only wanted to skip a few items. This led to lost revenue.

The Solution: Partial Skip

With Partial Skip, customers can now choose to skip individual items within an order, allowing them to keep the items they want. This flexibility empowers customers to make more informed decisions, leading to increased customer satisfaction and reduced revenue loss.

How it Works:

1. Customer Initiates Skip: A customer starts the usual skip process.
2. Multiple Items Detected: If the system identifies multiple items in the subscription, it prompts the customer to choose which items to skip.
3. Customer Selects Items: The customer can select specific items to skip.
4. Confirmation and Skip: The customer confirms their selection and the chosen items are skipped.

Available exclusively to our Pro merchants, by leveraging this feature, you can optimize your subscription business and drive sustainable growth. Read more about it here.

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager today!

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🚀 New Features

Transactions Summary Report

Use this new report to identify the number of orders billed daily, weekly, or monthly. Distinguish between dunning and non-dunning orders to analyze their payment success rates. Learn more

Bundle reporting

• Utilize the new bundle orders reports to analyze bundle sales over time, the impact of recent changes on bundle AOV, and analyze spending behavior for different customer segments.
• Identify trending bundle variants across different purchase options using our improved Bundle Sales report.
• New filters in subscription and subscribed products reports can help answer questions like the most ordered frequencies, trending bundle products, and % revenue contribution of bundle vs. non-bundle subscriptions.

Upsell reporting

• Leverage item-level upsell sales report to analyze trending products in upsell, understand the split of upsell revenue across different purchase options, most converting upsell channels, and much more.
• New filters in subscribed products report help identify the most selling products, % revenue contribution of upsell products vs. regular products, most ordered frequencies, etc.

Prepaid reporting

• Subscriptions report gives you a full view of your prepaid subscriptions, their credits, and remaining orders.
• Track % contribution of prepaid subscriptions with prepaid filters and columns in processed, skipped, and upcoming orders reports.
• New prepaid credit transactions report helps track all credit transactions and the corresponding events.

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⤴️ Improvements

• Subscription value-based discounting via Flows can now power buy more, save more models. In the “Subscription value” condition, choose “Based on item subscription price” to get started.
• Country filter in Flows + Cancellation flows lets you segment and engage customers based on their demographics.
• Adyen payments support is now available for subscriptions.
• No more lost changes in the rich text editor. The rich text editor now detects whenever changes are made in the code view.
• Prevent revenue leakage by leveraging Shopify function discounts to apply bundle discounts only on bundle line items. This prevents bundle discounts (Shopify product discount code) from being applied to non-bundle line items on Shopify checkout.
• Previews in Cancellation flows now show warnings if relevant options and texts are not configured, ensuring that customers see the relevant messages at all steps in their cancellation journey.
• Loop auto-verifies product template eligibility for app block for subscription widgets to reduce store onboarding time. Merchants can still test custom templates failing Shopify's basic checklist by adding the app block and mapping templates on the required widget design.
• Inventory checks are now considered during "Order now" and "Charge immediately" actions. If items (including bundle products) are out of stock, orders are not placed with these actions.
• Quickly get to your desired products or variants in the product selector popup. You can now search with the product or variant Shopify IDs, making the process simple and efficient.
• Boost conversion of personalized upsell profiles with targeted multimedia content in the upsell section title.
• “Subscription shipping address updated" notifications are now triggered when local delivery/pickup address is changed by customers, keeping you informed and ready for order fulfillments.
• Tag correct cancellation reasons in Loop admin. Active cancellation reasons are now shown on the admin (in subscription details page or bulk actions), even if reasons are disabled on the customer portal.
• Customer tags are now available in customer portal window variables. Utilize these tags to power custom experiences on the customer portal.

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager!

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Easily track your order transactions' performance over time with dunning and non-dunning counts.

What’s new?

Leverage this new report to identify how many orders are billed on a daily, weekly, or monthly basis. You can also distinguish between dunning and non-dunning orders to understand their respective payment success rates.

Filters available:

• Payment gateway: Analyze performance by specific gateways or view all, comparing their success rates.
• Aggregated by: View data aggregated by day, week, or month to track transaction trends.

You can access this report under Loop > Analytics > Reports > Aggregated reports > "Transaction summary".

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager today!

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🚀 New Features

• Boost sales with subscription value-based benefits in Flow: Tailor offers to reward loyal subscribers and encourage larger purchases. Imagine free shipping, surprise gifts, or extra discounts for high-spending members. This boosts AOV and strengthens loyalty. Learn more
• Personalized upsell banner: Boost upsell conversion with customized multimedia content in the upsell ribbon header. Imagine hosting banners to promote members only access to rare products, targeted discounts and more. Learn more
• Order analytics - Churn and Retention: Gain deeper insights into subscription cancellations. Identify critical order milestones, analyze cancellation flow effectiveness, and uncover reasons for churn. Optimize your retention strategies and reduce churn with data-driven actions. Learn more
• Customized subscription listing page: Utilize custom sections on the subscription listing page to promote new launches, educate subscribers about the subscription program benefits or greet them with personalized messages. Learn more
• Enhanced Notifications Suite: We've upgraded our notification suite for better customer communication. Enjoy new alerts for key events like subscription rescheduled, delayed, marked for cancellation and more. Test emails before sending and seamlessly integrate with third-party tools. Learn more
• Conditional shipping rates for subscriptions: You can now tailor shipping costs based on order value or weight specifically for subscription orders. Drive upselling, and optimize margins while easily managing shipping rules right in the Loop admin. Learn more
• Improved Cancellation Flow: A preview is now shown while editing the benefits, reasons or offers pages enabling you to fine-tune your cancellation flow content. Benefits, reasons and offers show save rates over the past 30 days for a consistent view. Improved analytics for cancellation reasons highlight saved orders through alternative actions and offers. Learn more
• AI based translations: Launch subscription experience in multiple languages within minutes by leveraging Loop’s AI-based translations. Learn more

• New API endpoints:

  • Update shipping method: Easily update shipping price, shipping title, and shipping method.
  • Read all scheduled orders: Access all scheduled future orders for all subscriptions.
  • Refer to the detailed API changelog for more information.

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⤴️ Improvements

• Save on additional delivery fees: by minimizing the number of subscriptions created per subscriber by encouraging them to add new products to existing subscription(s) rather than creating a new one.
• Segmentation Conditions: We've refined conditions to offer greater flexibility in targeting customers. Enjoy decimal support for spend-based conditions, clearer range indicators, and streamlined condition names and categories across flows, cancellation flows, and personalized upsell profiles.
• “Free shipping” discount via Flows: You can now offer free shipping to customers directly within Flows. This new feature allows for easy customization of the discount title and number of eligible orders. Head to Flows > Add action > Add discount to find the option. This is also available in the Subscription details page on your Loop admin.
• Enhanced UX in Reports: We've improved the user experience of our reports. Added "Select all" toggle for filtering columns, renamed "Shipping method" to "Delivery method," and auto-filled email addresses when exporting. Exported lists now include timestamps, user details, and recipient information for full visibility.
• User permissions improvements: The “Add user” button now informs you before redirecting you to Shopify. The user list has also been cleaned to indicate that only users who have logged into Loop previously are shown.
• Customers will now be able to check the updated financial status in the order history tab on the Customer portal.
• Flow log exports: No more of repeatedly clicking the next page button while reviewing Flow logs. Just apply the new date range filter and click Export!
• Dunning settings have been moved to a new "Payment recovery" section under Settings. A new permission "Payment recovery" has been introduced for this section.
• Developer-friendly initiatives: We have added depth of information about specific subscriptions in loopProps window variable on the subscription details page of the customer portal. Developers can power custom experiences without doing any additional API calls to get basic subscription information.

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Why this feature?

To empower you with deep insights into their subscription churn, this feature helps answer critical questions like:

• At what order count do you see the most cancellations?
• Where do you experience the highest churn rate?
• Are their cancellation flows effective during key order milestones?
• What factors are driving cancellations at different stages?

With these insights, you can enhance your strategies for customer retention and optimize cancellation flows to reduce churn.

You can access this new dashboard under Loop > Analytics > Order > "Churn & Retention."

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What's New?

Order-Wise Cancellation Data

Now you can analyze churn rates by completed orders and focus on the specific orders where the highest number of subscriptions are impacted. Identifying these crucial order milestones will help you to take targeted action.

For instance:

• If churn rate on order #9 is 6% with only 900 subscriptions, while churn rate on order #2 is 4% but impacts 4200 subscriptions, focusing on order #2 could yield more significant improvements.

Cancellation Flow Effectiveness

Assess how well your cancellation flows are working by tracking save rates at different order milestones. Optimize your retention strategies based on these insights.

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Cancellation Reason Analysis

Analyze the reasons for cancellations over time, based on completed orders. By identifying trends in cancellation reasons, you can proactively address key issues causing churn.

For instance :

• If cancellations spike due to "Quality issues" after a specific order milestone, you can review recent product batches or make changes to address these concerns.
• If pricing is a recurring reason for churn after certain orders, offering tailored discounts may improve retention.

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Metrics Glossary

• Subscriptions: Total active subscriptions + new subscriptions created during the period.
• Cancellation Attempts: Number of subscribers trying to cancel their subscriptions.
• Churn Rate: (Total number of churned subscribers / Subscriptions) * 100.
• Churned MRR: Sum of total price (order discounted price + delivery charges) for all churned subscribers.
• Saved Rate: (Total saved subscriptions / Cancellation attempts) * 100.
• Saved MRR: Sum of total price (line items discounted + delivery) for all saved subscribers.

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager!

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Preview in editing screen

Fine-tune your cancellation flow content with real-time previews. An accurate representation of what your customers see, helps you create sharper retention copies to reduce churn.

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Clear picture of the flow performance

• Cancellation reason list shows saves via alternate actions and offers separately enabling better decision making.
• Benefits, reasons and offers show save rates over the past 30 days for a consistent view.

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UX improvements

• When canceling via Subscription details page & bulk actions, a unique list of active reasons is shown
• You will now be able to delete benefits page and reasons along with cancellation offers

For any queries or additional information, please reach out to our support team at support@loopwork.co

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New Admin API endpoints 🚀

Update shipping method : You can now update shipping price, shipping title and shipping method with ease using new admin api Update Shipping Method endpoint.

Read all scheduled order : Now you can read all scheduled future orders for all subscriptions using this endpoint.

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API improvements 📈

• Shipping, Delivery and Pickup date order attributes values are updated when an action is taken via admin or storefront API. Please note this is done only if the following settings are enabled :

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Key use-cases

• Display curated banners to encourage subscribers to purchase add-ons at exclusive member-only discounts.
• Highlight subscriber-exclusive products in the upsell ribbon to drive interest.

How it works?

• Go to Loop > Customer portal > Upsell > Specific upsell profile > Upsell header text (at the bottom) > Input the required HTML customised content. Upsell profile header text will replace the general upsell profile header
• If personalized upsell header text is kept blank, then it falls back to the general upsell profile header configured under Customer portal > Texts > Upsell section > Upsell header text.
• Configure multilingual content for personalized recommendation header by going to Loop > Settings > Multilingual text > Upsell profiles > Specific upsell profile

Availability: Pro and Enterprise plan

For any queries or additional information, please reach out to our support team at support@loopwork.co

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We are excited to announce significant updates to our notification suite. This release aims to improve communication between you and your customers, while ensuring a seamless management experience.

New Notifications for Key Events

• Subscription Marked for Cancellation: Notifies customers when they initiate the cancellation process for prepaid subscriptions.
• Subscription Rescheduled: Sent when the delivery date is changed for a subscription order
• Subscription Delayed: Sent when a subscription is delayed by a subscriber
• Order Unskipped: Alerts customers when an order is unskipped, ensuring timely fulfillment.
• Shipping address changed: Alerts you when the delivery address is changed for a subscription.

Customizable Notifications and Third-Party Integrations

When taking actions like rescheduling or delaying orders from the Loop admin, you can now choose to notify customers. Additionally, all notifications trigger events in third-party integrations, enabling seamless workflows and automation.

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Test Email Functionality

To ensure that email notifications look exactly as intended, we have introduced a new test email functionality. You can preview how an email notification will appear before sending it to customers by simply clicking the "Send test email" button in the template editing screen.

Simplified Template Editing

The template editing process has been streamlined by making the Save button appear only when changes are made. This helps prevent accidental saves and ensures a more focused editing experience.

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These updates help you improve customer satisfaction and streamline business operations. Head to Loop > Settings > Notifications to explore more.

For any queries or additional information, please reach out to our support team at support@loopwork.co

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We're excited to announce the release of conditional shipping rates for subscription-specific shipping profiles in Loop. Shipping is the backbone of any e-commerce business and this powerful new feature gives you the flexibility to optimize shipping costs, drive sales, and increase customer satisfaction.

Key benefits:

• Order value or weight based shipping: Attract and retain subscribers by providing tailored shipping options based on the value or weight of products in their orders.
• Drive upselling: Encourage customers to add more products to their subscriptions by offering free or discounted shipping for orders above a certain threshold.
• Optimize margins: Charge the right shipping rates to ensure profitability on every order.
• Easily manage shipping rules: Create and edit conditional shipping profiles effortlessly within the Loop admin.

Start using Loop's conditional shipping rates today to take your subscription business to the next level. Head to Settings > Subscription shipping rates to configure your shipping profiles.

For any queries or additional information, please reach out to our support team at support@loopwork.co