New

  
We’re thrilled to introduce Loop’s Bundle API Suite —a powerful set of APIs designed to help brands deliver tailored build your bundle creation and editing experiences. Whether you’re aiming to increase conversions at checkout or enhance post-purchase engagement, these APIs put you in full control.

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What’s new?

Host custom bundle experiences with seamless API integrations

• Sell subscription bundles with custom experiences: Curate engaging storefront experiences that encourage customers to explore and purchase bundles.
• Update subscription bundles (beta): Power post-purchase epxeriences to enable customers with flexibility by letting them easily edit subscription bundles.

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Available APIs at a glance

For bundle purchase

List all bundles: Showcase a landing page featuring all available bundles.

Read bundle details: Guide customers through a bundle builder where they select products for their personalized bundle.

Create bundle transaction (mandatory): Capture critical data and store transaction details in Loop’s database.

Read translations: Fetch bundle translations and locale-specific content.

Read preferences: Access store-level preferences configured within Loop admin.

For bundle editing (Beta)

To gain access to bundle editing APIs in the beta phase, please contact your dedicated success managers.

Get bundle subscription details: Retrieve details of a specific subscription bundle by passing transaction ID and token.

Update subscription bundle: Allow updates to subscription bundles based on new customer selections.

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Need help?

Our support team is here for you—reach out at support@loopwork.co or contact your dedicated success manager.

New

  
Get a clearer view of your subscription performance with the revamped Product Analytics! The new Overview and Revenue tabs provide detailed insights into active subscribers, product acquisition trends, and revenue breakdowns—helping you track top-performing products and optimize growth strategies.

Overview tab

• Overview
• Active subscribers by product: Analyze the top 10 products by active subscriber count. The linked Subscriber distribution by products report provides a snapshot of active, paused and cancelled subscribers and their respective product quantities.
• Product wise acquisition graphs help identify best performing products in terms of count and revenue over a selected time period.

New

  

Introducing Subscription Upgrades! 🚀

We’re excited to launch Subscription Upgrades, the latest addition to your subscription business toolkit. Instead of locking customers into rigid subscription plans, you now have the flexibility to let them upgrade to longer cadences or larger packs. This puts customers in control, making them feel valued while driving more revenue for your store!

Why Subscription Upgrades Matter

- Higher Engagement, Higher Revenue: By offering customers personalized upgrade options - like switching from monthly packs to quarterly packs - you increase their loyalty with your brand and, ultimately, their Lifetime Value (LTV) and Average Order Value (AOV).

- Multiple Upgrade Profiles for Increased Flexibility: Customers have the freedom to choose their preferred frequency, be it quarterly or bi-annual and their preferred pack sizes. More flexibility means happier customers who stick around longer.

- Valuable Insights into Customer Behavior: Evaluate which upgrade options resonate the most with your customers—are they drawn to longer cadences or larger packs? These insights help you refine future offers and better understand what keeps your customers engaged.

How to Set Up Upgrades

Setting up Subscription Upgrades is easy! Here’s how you can start offering personalized upgrade options today:

Steps to Set Up Upgrades:

1. Navigate to Loop Admin: Go to Upsell > Customer Portal > Upgrade Profiles.
2. Create Upgrade Profiles: Choose between two types:

• SKU Upgrade + Frequency Change
• SKU Upgrade Only

1. Customize the Experience:

• Set discounts and messaging for each upgrade option.
• Add short descriptions for your upgrade offers.
• Prioritize which upgrades to display first.

1. Enable Immediate Charges (Optional): Decide whether you want to charge customers immediately after they upgrade from the preferences tab.

That’s it! Once enabled, eligible customers will see personalized upgrade options directly in their subscriber portal.

You can track performance using built-in analytics to monitor views, clicks, conversions, and dismissals.

Give your customers a reason to stay longer, spend more, and love your brand even more. Get started with Subscription Upgrades today! 🚀

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Need Help?

If you have questions or need assistance setting up Subscription Upgrades, our support team is here for you. Reach out at support@loopwork.co or connect with your dedicated success manager today!

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🚀 New Features

• Multiple retention offers at cancellation: Present 3 retention offers at once when subscribers try to cancel. Mix and match offer types (Free Gift, % Off, $$ Discount) to keep more subscribers. Quickly discover the best-performing offers.
• Payment Analytics V2: Optimize your recovery strategy. Gain unprecedented visibility into your payment recovery performance. Track recovery rates for each payment gateway, retry attempt, and failure reason. Use month-over-month trends to visualize retry effectiveness and fine-tune your retry intervals.
• Upgrades: Reward bigger subscription commitments. Run targeted upgrade offers on single product subscriptions - drive longer durations (monthly to quarterly) with larger pack sizes. Add special incentives like discounts to lock in revenue for longer and increase LTV.
• Shopify Integration: Seamless subscription access. Add a subscription management button to Shopify customer accounts with one-click access from order pages to the Loop portal. Enable seamless movement between Shopify and Loop without additional login.
• Zendesk Integration: Manage subscriptions from your helpdesk. Empower your CX team to handle subscriptions seamlessly. View customer summaries, subscription details, and order history directly within Zendesk. Instantly modify subscriptions with one-click access to Loop’s admin portal.
• Advanced Checkout Links: Measure campaign performance. Track the performance of every campaign in one dashboard (# Clicks → % Conversions → $ Revenue → $$ MRR). Segment performance with UTM parameters and organize a link repository on Loop itself, eliminating the need for Excel.
• Influence Integration: Deliver a unified loyalty + subscriptions experience. Once integrated, the Loyalty widget activates in the Loop customer portal. Configure subscription-specific loyalty rewards in Influence and allow customers to view and redeem rewards directly from the Loop customer portal.
• Developer changes:
  • Zapiet integration: Delivery dates now align with Zapiet’s configurations for "Charge Now" and dunning retries, avoiding non-shippable days.
  • Selling plan webhooks: Simplified backend maintenance for tech partners with events for creating, updating, and deleting selling plans.

⤴️ Improvements

• Swap products in gift subscriptions:
  Gift subscription recipients can now swap products during their subscription, offering greater flexibility to gift receivers.
• Dynamic discounts:
  Dynamic discounts are now displayed on the subscription details page, providing full context when making product changes
• Customer details block in the subscription details page:
  Easily identify high-value subscribers in one glance via the customer details block. Check active subscriptions, total subscription spend, total orders, total spend, and total subscription count.
• Update shipping bulk action:
  Use our new bulk action to update shipping prices for customers in specific geographies or offer free shipping for customers spending above a certain threshold.
• Selling plan visibility on the subscription details page:
  Support teams can quickly resolve customer queries by identifying subscription plans and discounts at a glance.
• Selling plan visibility in the subscribed products report:
  Identify preferred subscription plans with plan names and IDs included in the subscribed products report.
• Merge subscription logs:
  Identify merged subscriptions and products with new activity logs. Use the "subscription_merged" filter in the subscription activity logs report to identify all merged subscriptions.

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager!

New

  
We're thrilled to announce the latest addition to our retention toolkit. Now, instead of taking a one-size-fits-all approach, you have the flexibility to give multiple retention offers that best suit your customer needs. This makes your subscribers feel empowered, improving the probability of retention!

Benefits of giving choice in offers

• Increased engagement with a wider assortment of offers: Offering a variety of options ensures that there's something for everyone. This increases the likelihood that at least one of the offers will resonate with each customer.
• Understand Customer Preferences: By observing which offers customers choose, you gain valuable insights into whether they prefer discounts over gifts. This data allows you to tailor future retention offers to specific customer segments, increasing their effectiveness and maximizing customer satisfaction.
• Improved Customer Loyalty: When customers feel that their individual needs are being considered, they are more likely to feel valued and appreciated.

How to setup?

• In Loop admin, go to Customer portal > Cancellation flows > Offers and enable the new preference "Allow customers to chose between available offers".
• Add short descriptions to your offers (mandatory) and decide their priority.
• That's it! Now your customers can choose among the top 3 offers available to them!

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For any queries or additional information, please reach out to our support at support@loopwork.co or your dedicated success manager today!

New

  
We’re excited to launch advanced Loop Checkout Links, designed to convert your one-time buyers into subscribers in a few clicks.

What’s new?

• Centralized management: View and manage all checkout links in one place. No juggling between external sheets.
• Granular tracking: Measure clicks, conversions, revenue generated at each link and overall level.
• UTM parameters: Configure UTMs to track checkout behavioural analytics via pixel trackers.

How it works?

1. Generate a link by configuring products, Shopify discount code, and UTM parameters.
2. Convert the link into QR codes to flash it in offline stores or embed the links in subscription acquisition email campaigns.
3. On clicking, customers are seamlessly redirected to checkout with products added, pre-applied discount and UTM parameters embedded in URL.

Why it matters?

Save time, improve campaign insights, and drive revenue with a seamless checkout process.

Get started with Advanced Loop Checkout Links today! 🚀
For help, contact support@loopwork.co or your success manager.

New

  
Start converting your one-time buyers to subscribers in one click on checkout. Exclusively available for Shopify Plus stores only (require checkout app blocks).

What’s new

• ** Seamless one-click upgrades **: Effortlessly convert one-time purchases into recurring subscriptions at checkout.
• ** Ultimate flexibility **: Empower customers to switch to their preferred subscription frequency or even downgrade to a one-time purchase.
• ** Reach larger audience **: Leverage customizable banners on Checkout to highlight subscription benefits and encourage upgrades where upgrade buttons might get overlooked on mobile screens.
• ** Stay in control **: Easily manage subscription upsell widgets, track performance, and make data-driven decisions to improve conversion.

How to set it up?

Easy four-step process which can be completed within 1min

• Setup checkout widget: Update widget text and banner to be visible on checkout. Available at Upsell > Checkout > Subscription upsell widget
• Selling plan availability: Ensure existing or new selling plans are available on "Checkout". Only one selling plan will be picked per product based on Checkout availability and priority order
• Add checkout blocks: Go to Shopify admin > Sales channel > Online store > Theme of choice > Customize > Click on arrow next to Home page > Checkout and customer accounts > Apps > Add both app blocks from Loop Subscriptions
• Enable checkout widget: Switch to Loop admin > Upsell > Checkout > Enable checkout widgets

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For any queries or additional information, please reach out to our support at support@loopwork.co or your dedicated success manager today!

New

  

🚀 New Features

• Subscription upsell on checkout (Shopify Plus): Convert one-time shoppers to subscribers in one-click on checkout. Display customisable banners on checkout to educate customers about subscription benefits and congratulate them when they upgrade to a subscription.
• Subscription order funnel: Track journey of subscription orders from scheduled to final state and identify critical actions for revenue leaks. Use this dashboard to create data-backed retention strategies and check month-on-month trends.
• Quick action buttons on product cards: Elevate your customer's experience by enabling quick action buttons to seamlessly swap/edit items from the customer portal.
• Reduce churn with cool-off period in cancellation offers: Determine when a customer becomes eligible for another cancellation offer after availing the current one. Choose to show offers only after customers have completed milestones like additional orders or revenue or after a set time period. Learn more
• Custom subscription discounts on Upsell: This BFCM season offers exclusive discounts to existing subscribers to add more products to their ongoing subscription regime.
• New inventory reports: The Inventory Events report provides granular insights into subscription actions such as delays, skips, and partial billings. This helps identify revenue impact and potential customer experience issues. The Product Out-of-Stock Summary report highlights products frequently out of stock, enabling you to optimize inventory levels! Learn more
• Developer changes :

New

  
We're excited to announce a new feature that will empower you to retain more customers and reduce churn: Cool-off Period.

What is Cool-off Period?

Cool-off Period is a new subscription-level setting that allows you to determine when a customer becomes eligible for another cancellation offer after availing the current one. This feature provides greater flexibility in managing customer retention strategies.

Why is it Important?

Previously, if a customer accepted a cancellation offer, they were permanently excluded from receiving future offers on that specific subscription. With Cool-off Period, you can now strategically re-engage these customers once a predefined criteria is met, increasing your chances of retaining them.

How Does it Work?

You can configure the Cool-off Period in four ways:

1. Don't Show Cancellation Offer Again: Customers who accept an offer with this setting will not be shown any future cancellation offers for that subscription.
2. After Additional Orders Completed: Customers become eligible for another offer after a specified number of additional orders are completed.
3. After Additional Revenue Generated: Customers become eligible for another offer after a specified amount of additional revenue is generated.
4. After Time Gone: Customers become eligible for another offer after a specified period of time has elapsed.

Benefits of Cool-off Period

• Increased Customer Retention: Re-engage customers who were previously ineligible for offers.
• Improved Churn Prevention: Proactively address potential churn and offer timely incentives.
• Enhanced Customer Experience: Provide personalized and relevant offers at the right time.

🚀 Start Using Cool-off Period today to retain your subscribers!

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager today!

New

  
Inventory management is crucial for subscription businesses because it ensures timely deliveries, prevents stock-outs, and optimizes costs. Our new inventory reports provide valuable insights, helping you make informed decisions to keep your customers happy and your business running smoothly.

What's new?

1. Inventory events report: Check what inventory actions are taken for each subscription (Order delayed, Skipped or Partially billed) and their revenue impact: revenue lost due to partial billing/ revenue unrealized due to orders skipped/delayed.

1. Product out-of-stock summary:
   Identify the products which went out-of-stock most often by looking at different time periods & respective stock out events. Get a sense of how widespread the impact is from the unique orders and subscriptions impacted columns.

1. Webhooks for Inventory events: Build custom dashboards with real-time information when a subscription is delayed, skipped or partially billed. With this, you can empower support teams to proactively reach out to customers, pitch alternate products and get the orders billed.

Level up your inventory management with these new reports and never miss a subscription order due to stock-outs!

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager today!