New

  

🚀 New Features

• Multiple retention offers at cancellation: Present 3 retention offers at once when subscribers try to cancel. Mix and match offer types (Free Gift, % Off, $$ Discount) to keep more subscribers. Quickly discover the best-performing offers.
• Payment Analytics V2: Optimize your recovery strategy. Gain unprecedented visibility into your payment recovery performance. Track recovery rates for each payment gateway, retry attempt, and failure reason. Use month-over-month trends to visualize retry effectiveness and fine-tune your retry intervals.
• Upgrades: Reward bigger subscription commitments. Run targeted upgrade offers on single product subscriptions - drive longer durations (monthly to quarterly) with larger pack sizes. Add special incentives like discounts to lock in revenue for longer and increase LTV.
• Shopify Integration: Seamless subscription access. Add a subscription management button to Shopify customer accounts with one-click access from order pages to the Loop portal. Enable seamless movement between Shopify and Loop without additional login.
• Zendesk Integration: Manage subscriptions from your helpdesk. Empower your CX team to handle subscriptions seamlessly. View customer summaries, subscription details, and order history directly within Zendesk. Instantly modify subscriptions with one-click access to Loop’s admin portal.
• Advanced Checkout Links: Measure campaign performance. Track the performance of every campaign in one dashboard (# Clicks → % Conversions → $ Revenue → $$ MRR). Segment performance with UTM parameters and organize a link repository on Loop itself, eliminating the need for Excel.
• Influence Integration: Deliver a unified loyalty + subscriptions experience. Once integrated, the Loyalty widget activates in the Loop customer portal. Configure subscription-specific loyalty rewards in Influence and allow customers to view and redeem rewards directly from the Loop customer portal.
• Developer changes:
  • Zapiet integration: Delivery dates now align with Zapiet’s configurations for "Charge Now" and dunning retries, avoiding non-shippable days.
  • Selling plan webhooks: Simplified backend maintenance for tech partners with events for creating, updating, and deleting selling plans.

⤴️ Improvements

• Swap products in gift subscriptions:
  Gift subscription recipients can now swap products during their subscription, offering greater flexibility to gift receivers.
• Dynamic discounts:
  Dynamic discounts are now displayed on the subscription details page, providing full context when making product changes
• Customer details block in the subscription details page:
  Easily identify high-value subscribers in one glance via the customer details block. Check active subscriptions, total subscription spend, total orders, total spend, and total subscription count.
• Update shipping bulk action:
  Use our new bulk action to update shipping prices for customers in specific geographies or offer free shipping for customers spending above a certain threshold.
• Selling plan visibility on the subscription details page:
  Support teams can quickly resolve customer queries by identifying subscription plans and discounts at a glance.
• Selling plan visibility in the subscribed products report:
  Identify preferred subscription plans with plan names and IDs included in the subscribed products report.
• Merge subscription logs:
  Identify merged subscriptions and products with new activity logs. Use the "subscription_merged" filter in the subscription activity logs report to identify all merged subscriptions.

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager!