New

  
Selling preset bundles just got easier and faster! With just a few clicks, preset bundles can be made available for sale on the storefront.

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What’s new?

• New selling preference: Clicking "Add to Cart" adds only the parent bundle product. No more hassle of writing custom code to club individual items into a bundle product.
• Easy quantity updates: Customers can directly increase or decrease bundle quantities in the cart with auto-updating discounts. No extra steps needed.
• Inventory tracking: Actual bundle items(child items) are added within seconds once the checkout order is placed, ensuring correct inventory tracking.

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How to set it up?

• Create a preset bundle by going to Loop admin > Bundles > Create bundle > Preset fixed
• Enable new selling method by going to Loop admin > Bundles > Preferences > Configure how you want to sell preset bundle on storefront > Add only parent bundle product to cart and checkout

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Key considerations

• Order Management System (OMS) Compatibility: If your OMS syncs orders instantly, configure a slight delay (1-2 mins) to allow for bundle updates and avoid inventory discrepancies.
• Flexible Preferences: You can switch anytime between:- Adding only the parent bundle product to the cart (new system).
  • Adding all child items to the cart (previous system).

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Get started today!

Enable the new preset bundle flow for a seamless shopping experience and higher conversions.

Available only on Loop Starter and Pro plans.

Need help? Contact support@loopwork.co or your success manager!

New

  
Leverage AI-powered assistant for crafting high-impact benefits page content in the cancellation flow. Instead of losing subscribers, keep them engaged with persuasive messaging highlighting the true benefits of staying subscribed.

Why Use Loop AI?

🔹 AI Fine-Tuned for Subscriptions – Just write a basic prompt and watch the magic happen—no extensive prompt engineering needed.

🔹 Create Personalized Benefits Pages in Seconds – Generate tailored content instantly to engage and retain customers.

🔹 Iterate & Improve Faster – Optimize your existing benefits page quickly to boost save rates.

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Experience Loop AI

1️⃣ Go to Loop Admin > Customer Portal > Cancellation Flow > Benefits Page.

2️⃣ Click on Loop AI and enter your prompt with context.

3️⃣ Generate content tailored to your retention goals.

4️⃣ Keep the new content or tweak the prompt to refine it further.

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This is just the beginning! Loop AI will continue to evolve, bringing even more powerful experiences to your subscription business.

It is available exclusively on Loop Pro plan.

Need help? Contact support@loopwork.co or your success manager. 🚀

New

  
Now, you can tailor your subscription discounts based on the customer’s country, creating hyper-personalized pricing strategies that cater to different regions!

Why this matters

✅ Offer region-specific discounts to optimize pricing for different markets

✅ More control over your subscription pricing strategy across global audiences

How to set it up

1. Navigate to the Selling Plan Details screen
2. Open the Availability tab
3. In the new Advanced Rules section, enable "Available only for specific countries"
4. Click "Add countries" and select where you want the selling plan to be available
5. Click Save, and repeat the process for different country segments

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Available exclusively on the Pro Plan - unlock advanced pricing controls tailored for global markets.

With this industry-first feature, you gain unprecedented flexibility in crafting localized subscription discounts, giving you a competitive edge in a global landscape.

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Need Help?

If you have questions or need assistance setting up Country based discounts, our support team is here for you. Reach out at support@loopwork.co or connect with your dedicated success manager today!

🎯 Loyalty Integration Variable Support in Loop Notifications and Cancellation Flows

Merchants can now display customer loyalty points and unused coupons directly within Loop notifications and the customer portal. This encourages upcoming order realization and reduces churn.

• Supported Integrations: Bubblehouse, Influence.io
• Key Features:- Display total loyalty rewards in subscription benefits and cancellation pages.
  • Build custom messages based on customer loyalty segments.
  • New action to redeem loyalty points directly within the loyalty widget during cancellation (visible to customers with minimum redeemable points).
  • Integration variables available under email variables in Loop notifications for active integrations.
  • Conditional messaging based on loyalty points.
• Learn more

📊 Enhanced Cancellation Analytics

Gain deeper insights into save performance and refine retention strategies with precision.

• Flow Performance Metrics: Track overall save rate, MRR impact, additional orders, and revenue generated.
• Save Rates Trend: Identify and optimize patterns over time.
• Save Rate Distribution & Effectiveness: Analyze customer behavior, retention strategies, and pricing incentives.
• Step-by-Step Funnel Insights: Evaluate benefits pages, cancellation reasons, and offer-level performance.
• Benefits: Data-driven retention, optimized retention strategies, and increased LTV.
• Learn more

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🔧 Improvements

• Selling plans info in subscribed products report: Selling plans info is now available for plan-level tracking.
• Improved inventory forecast report: Handles one-time add-ons and removals.
• Product swaps with preset bundles: Boosts AOV and drives higher-value purchases.
• Enhanced 'Inactive Products' alert: Provides variant-level insights, improved sorting, clear swap actions, and refined UI.
• International date formatting: Displays dates based on customer location for region-specific clarity.
• ISO currency display in customer portal: Shows currency in ISO format based on subscriber location and locale.
• Next order value visibility: Merchants can view the total value of the next order in the Loop admin portal.
• Storefront API updates: Supports multiple cancellation offers and upsell tracking in bulk updates.
• Multilingual custom sections: Custom sections on the customer portal now support multiple languages.
• Disabled bulk update buttons: Prevents confusion when unsaved changes exist.
• Improved bulk action error messaging: Better error messaging in Add/Remove/Swap product(s) bulk actions.
• Bundle data in Loop events: Enables targeted emails and upsell campaigns.
• Campaign action tagging: Merchants can tag campaign actions with internal names for better tracking.
• Free shipping discounts display: Reflects as zero in subscriptions, upcoming payments, and orders reports.
• Clearer one-click card update messaging: Prevents accidental duplicate orders.

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager!

New

  
Showcase **loyalty points **to your customers within Loop notifications and cancellation flows and allow them to redeem loyalty points directly to reduce churn.

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What's new?

• Reduce skips, pause and cancellation by highlighting loyalty points information inside Loop notifications.

  

• Reduce churn by highlighting loyalty points inside cancellation flows and allow customers to redeem loyalty points directly inside cancellation flow and get discounts instead of cancelling their subscription.

  • Create different customer segment based on loyalty points count and show different messages to the customers.
  • Loyalty variables and conditions are supported for subscription benefits and cancellation reason page.
  

• Loyalty integrations supported:

New

  
Subscription businesses thrive on customer retention, and with Loop's new Cancellation Analytics, you can take data-driven actions to reduce churn and maximize LTV like never before! Our latest analytics enhancements provide deeper insights into save performance, helping you refine your retention strategies with precision.

What's New?

1. Flow performance metrics

• Track Overall Save Rate & MRR impact: Easily monitor how many subscriptions you save and the revenue retained over any selected period.
• Average Additional Orders per Subscription: Understand if retained subscribers continue placing orders or just cancel again.
• Measure Additional Revenue Generated: Directly attribute revenue gains to your cancellation flow, demonstrating the tangible ROI of your retention strategies.

2. Save rates trend

• Identify patterns in your save rate over time and optimize strategies accordingly.
• Compare the effectiveness of different interventions, such as benefits pages, reason based treatments and personalized retention offers.

3. Save rate distribution & Save effectiveness

• Understand customer behavior: Track how many customers reach each stage of the funnel and the corresponding save rates.
• Compare different retention strategies - do benefit-driven saves generate more orders or reason based treatments and offers generate more additional revenue?
• Optimize pricing incentives based on customer preferences, ensuring high-ROI retention efforts.

4. Step-by-step funnel insights

• Benefits page breakdown: Discover which benefits pages resonate best with your audience and drive higher save rates.
• Reason based analysis: Understand why customers are cancelling and how different treatments and offers contribute to saves for each reason.
• Offer level insights: Analyze which incentives - discounts, free gifts, or combinations - deliver the highest ROI and customer retention. This enables data-driven decisions on offer strategies and discount optimization.

Why It Matters

• Data-Driven Retention: Make smarter, evidence-based decisions about how to keep your subscribers from churning.
• Experiment & Optimize: Use advanced segmentation, choice of incentives and incentive combinations to test and refine your retention strategies.
• Revenue Growth: Increase LTV by understanding what truly motivates subscribers to stay.

Get started today!

📊 Ready to take control of churn?

Access Loop > Analytics > Cancellation > Saves today and start optimizing your retention strategy!

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Need help?

Our support team is here for you—reach out at support@loopwork.co or contact your dedicated success manager.

New

  
We’re thrilled to introduce Loop’s Bundle API Suite —a powerful set of APIs designed to help brands deliver tailored build your bundle creation and editing experiences. Whether you’re aiming to increase conversions at checkout or enhance post-purchase engagement, these APIs put you in full control.

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What’s new?

Host custom bundle experiences with seamless API integrations

• Sell subscription bundles with custom experiences: Curate engaging storefront experiences that encourage customers to explore and purchase bundles.
• Update subscription bundles (beta): Power post-purchase epxeriences to enable customers with flexibility by letting them easily edit subscription bundles.

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Available APIs at a glance

For bundle purchase

List all bundles: Showcase a landing page featuring all available bundles.

Read bundle details: Guide customers through a bundle builder where they select products for their personalized bundle.

Create bundle transaction (mandatory): Capture critical data and store transaction details in Loop’s database.

Read translations: Fetch bundle translations and locale-specific content.

Read preferences: Access store-level preferences configured within Loop admin.

For bundle editing (Beta)

To gain access to bundle editing APIs in the beta phase, please contact your dedicated success managers.

Get bundle subscription details: Retrieve details of a specific subscription bundle by passing transaction ID and token.

Update subscription bundle: Allow updates to subscription bundles based on new customer selections.

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Need help?

Our support team is here for you—reach out at support@loopwork.co or contact your dedicated success manager.

New

  
Get a clearer view of your subscription performance with the revamped Product Analytics! The new Overview and Revenue tabs provide detailed insights into active subscribers, product acquisition trends, and revenue breakdowns—helping you track top-performing products and optimize growth strategies.

Overview tab

• Overview
• Active subscribers by product: Analyze the top 10 products by active subscriber count. The linked Subscriber distribution by products report provides a snapshot of active, paused and cancelled subscribers and their respective product quantities.
• Product wise acquisition graphs help identify best performing products in terms of count and revenue over a selected time period.

New

  

Introducing Subscription Upgrades! 🚀

We’re excited to launch Subscription Upgrades, the latest addition to your subscription business toolkit. Instead of locking customers into rigid subscription plans, you now have the flexibility to let them upgrade to longer cadences or larger packs. This puts customers in control, making them feel valued while driving more revenue for your store!

Why Subscription Upgrades Matter

- Higher Engagement, Higher Revenue: By offering customers personalized upgrade options - like switching from monthly packs to quarterly packs - you increase their loyalty with your brand and, ultimately, their Lifetime Value (LTV) and Average Order Value (AOV).

- Multiple Upgrade Profiles for Increased Flexibility: Customers have the freedom to choose their preferred frequency, be it quarterly or bi-annual and their preferred pack sizes. More flexibility means happier customers who stick around longer.

- Valuable Insights into Customer Behavior: Evaluate which upgrade options resonate the most with your customers—are they drawn to longer cadences or larger packs? These insights help you refine future offers and better understand what keeps your customers engaged.

How to Set Up Upgrades

Setting up Subscription Upgrades is easy! Here’s how you can start offering personalized upgrade options today:

Steps to Set Up Upgrades:

1. Navigate to Loop Admin: Go to Upsell > Customer Portal > Upgrade Profiles.
2. Create Upgrade Profiles: Choose between two types:

• SKU Upgrade + Frequency Change
• SKU Upgrade Only

1. Customize the Experience:

• Set discounts and messaging for each upgrade option.
• Add short descriptions for your upgrade offers.
• Prioritize which upgrades to display first.

1. Enable Immediate Charges (Optional): Decide whether you want to charge customers immediately after they upgrade from the preferences tab.

That’s it! Once enabled, eligible customers will see personalized upgrade options directly in their subscriber portal.

You can track performance using built-in analytics to monitor views, clicks, conversions, and dismissals.

Give your customers a reason to stay longer, spend more, and love your brand even more. Get started with Subscription Upgrades today! 🚀

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Need Help?

If you have questions or need assistance setting up Subscription Upgrades, our support team is here for you. Reach out at support@loopwork.co or connect with your dedicated success manager today!

New

  

🚀 New Features

• Multiple retention offers at cancellation: Present 3 retention offers at once when subscribers try to cancel. Mix and match offer types (Free Gift, % Off, $$ Discount) to keep more subscribers. Quickly discover the best-performing offers.
• Payment Analytics V2: Optimize your recovery strategy. Gain unprecedented visibility into your payment recovery performance. Track recovery rates for each payment gateway, retry attempt, and failure reason. Use month-over-month trends to visualize retry effectiveness and fine-tune your retry intervals.
• Upgrades: Reward bigger subscription commitments. Run targeted upgrade offers on single product subscriptions - drive longer durations (monthly to quarterly) with larger pack sizes. Add special incentives like discounts to lock in revenue for longer and increase LTV.
• Shopify Integration: Seamless subscription access. Add a subscription management button to Shopify customer accounts with one-click access from order pages to the Loop portal. Enable seamless movement between Shopify and Loop without additional login.
• Zendesk Integration: Manage subscriptions from your helpdesk. Empower your CX team to handle subscriptions seamlessly. View customer summaries, subscription details, and order history directly within Zendesk. Instantly modify subscriptions with one-click access to Loop’s admin portal.
• Advanced Checkout Links: Measure campaign performance. Track the performance of every campaign in one dashboard (# Clicks → % Conversions → $ Revenue → $$ MRR). Segment performance with UTM parameters and organize a link repository on Loop itself, eliminating the need for Excel.
• Influence Integration: Deliver a unified loyalty + subscriptions experience. Once integrated, the Loyalty widget activates in the Loop customer portal. Configure subscription-specific loyalty rewards in Influence and allow customers to view and redeem rewards directly from the Loop customer portal.
• Developer changes:
  • Zapiet integration: Delivery dates now align with Zapiet’s configurations for "Charge Now" and dunning retries, avoiding non-shippable days.
  • Selling plan webhooks: Simplified backend maintenance for tech partners with events for creating, updating, and deleting selling plans.

⤴️ Improvements

• Swap products in gift subscriptions:
  Gift subscription recipients can now swap products during their subscription, offering greater flexibility to gift receivers.
• Dynamic discounts:
  Dynamic discounts are now displayed on the subscription details page, providing full context when making product changes
• Customer details block in the subscription details page:
  Easily identify high-value subscribers in one glance via the customer details block. Check active subscriptions, total subscription spend, total orders, total spend, and total subscription count.
• Update shipping bulk action:
  Use our new bulk action to update shipping prices for customers in specific geographies or offer free shipping for customers spending above a certain threshold.
• Selling plan visibility on the subscription details page:
  Support teams can quickly resolve customer queries by identifying subscription plans and discounts at a glance.
• Selling plan visibility in the subscribed products report:
  Identify preferred subscription plans with plan names and IDs included in the subscribed products report.
• Merge subscription logs:
  Identify merged subscriptions and products with new activity logs. Use the "subscription_merged" filter in the subscription activity logs report to identify all merged subscriptions.

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For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager!