Product Updates

See the latest features, improvements, and product updates

3 months ago

🚀 January Month Recap 🚀

🎯 Loyalty Integration Variable Support in Loop Notifications and Cancellation Flows

Merchants can now display customer loyalty points and unused coupons directly within Loop notifications and the customer portal. This encourages upcoming order realization and reduces churn.

  • Supported Integrations: Bubblehouse, Influence.io
  • Key Features:- Display total loyalty rewards in subscription benefits and cancellation pages.
    • Build custom messages based on customer loyalty segments.
    • New action to redeem loyalty points directly within the loyalty widget during cancellation (visible to customers with minimum redeemable points).
    • Integration variables available under email variables in Loop notifications for active integrations.
    • Conditional messaging based on loyalty points.
  • Learn more

📊 Enhanced Cancellation Analytics

Gain deeper insights into save performance and refine retention strategies with precision.

  • Flow Performance Metrics: Track overall save rate, MRR impact, additional orders, and revenue generated.
  • Save Rates Trend: Identify and optimize patterns over time.
  • Save Rate Distribution & Effectiveness: Analyze customer behavior, retention strategies, and pricing incentives.
  • Step-by-Step Funnel Insights: Evaluate benefits pages, cancellation reasons, and offer-level performance.
  • Benefits: Data-driven retention, optimized retention strategies, and increased LTV.
  • Learn more

🔧 Improvements

  • Selling plans info in subscribed products report: Selling plans info is now available for plan-level tracking.
  • Improved inventory forecast report: Handles one-time add-ons and removals.
  • Product swaps with preset bundles: Boosts AOV and drives higher-value purchases.
  • Enhanced 'Inactive Products' alert: Provides variant-level insights, improved sorting, clear swap actions, and refined UI.
  • International date formatting: Displays dates based on customer location for region-specific clarity.
  • ISO currency display in customer portal: Shows currency in ISO format based on subscriber location and locale.
  • Next order value visibility: Merchants can view the total value of the next order in the Loop admin portal.
  • Storefront API updates: Supports multiple cancellation offers and upsell tracking in bulk updates.
  • Multilingual custom sections: Custom sections on the customer portal now support multiple languages.
  • Disabled bulk update buttons: Prevents confusion when unsaved changes exist.
  • Improved bulk action error messaging: Better error messaging in Add/Remove/Swap product(s) bulk actions.
  • Bundle data in Loop events: Enables targeted emails and upsell campaigns.
  • Campaign action tagging: Merchants can tag campaign actions with internal names for better tracking.
  • Free shipping discounts display: Reflects as zero in subscriptions, upcoming payments, and orders reports.
  • Clearer one-click card update messaging: Prevents accidental duplicate orders.

For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager!