New

  
Unleash the power of upsell with personalized recommendations, boosting AOV at zero customer acquisition cost.

What's new?

• Personalized upsells: Create upsell recommendations & offers for specific customer segments.
• Granular targeting: Define customer segments using powerful filters like shipping country, subscription orders, customer spends and many more.
• Detailed analytics: Track the views and conversion rates of your upsell profiles to optimize your strategy.

Personalized upselling can boost your average order value by recommending relevant items and increase customer loyalty through exclusive offers for repeat buyers. Available on Enterprise plan only.

For any queries or additional information, please reach out to our support team at support@loopwork.co

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We're excited to announce the launch of the all-new Alert Center, a powerful tool designed to help you proactively manage your subscription business and maximize performance. Available exclusively for Enterprise plans, the Alert Center empowers you with:

• Real-time insights: Stay informed with critical alerts highlighting potential issues within your store configuration, settings, and key events.
• Actionable guidance: Each alert provides clear instructions and improvement suggestions, allowing you to swiftly address any concerns.
• Improved store performance: By taking action on these alerts, you can optimize settings and resolve issues, leading to an improvement in your impacted areas.

The Alert Center puts you in the driver's seat with a user-friendly interface that includes:

• Open tab: Use this view to gain a comprehensive understanding of each alert with information such as:
  - Severity Level (High, Medium, Low)
  • Alert and its description
  • Last checked
  • Category for easy organization
  • A “View details” button to give you more information
• Logs tab: Stores a log of all actions taken directly via the Alert center

We are starting with the following alerts:

• Inactive products in subscriptions:
  - Identify subscriptions with inactive (archived, draft, deleted) products
  • Swap inactive products with corresponding active ones
  • Easily select products, define discounts, and initiate bulk actions
• Flows with high failure rates:
  - Flags active flows experiencing high failure rates
  • Prompts you to review and adjust flow configurations for optimal performance
• Shipping profiles & profiles with no selling plans:
  - Alerts for shipping profiles lacking a selling plan association
  • Guides you to activate the profile by mapping relevant selling plans
• Bounced admin emails:
  - Identifies bounced admin email notifications
  • Prompts you to update email addresses to ensure notification delivery

The Alert Center empowers you to:

• Save Time: Quickly identify and address potential issues
• Reduce Errors: Proactively prevent configuration mistakes
• Boost Performance: Optimize your store for success

More alerts will be added over time to give you the right information at the right moment.

For any queries or additional information, please reach out to our support team at support@loopwork.co.

New

  
We're excited to announce the launch of Swap product action support in Campaign actions. This feature allows you to seamlessly manage situations involving discontinued or out-of-stock products.

How swap product campaign actions benefit you:

• Effortlessly address product changes: Proactively reach out to customers with the option to swap discontinued or out-of-stock products for a readily available alternative.
• Increased customer satisfaction: Offer a one-click solution, minimizing disruption and maintaining customer loyalty.

This feature is available for Growth and Enterprise plans.

For any queries or additional information, please reach out to our support team at support@loopwork.co

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Easily sync existing customer data from Loop to Klaviyo, and launch targeted win-back campaigns leveeraging rich customer data like past purchases and revenue for subscribers who have canceled or paused their subscriptions.

Our new update gives you a valuable opportunity to re-engage with inactive subscribers and reignite their interest in your products.

Here's what you can do:

• Effortlessly sync existing customer data: This one-time action seamlessly brings your customer data from Loop to Klaviyo.
• Personalized win-back campaigns: Leverage rich customer data like past purchases and revenue to create highly targeted campaigns that resonate with your audience.
• Boost customer retention: Win back lost subscribers and turn them into loyal customers!

This highly requested feature is finally available for Loop X Klaviyo users. It empowers you to maximize customer engagement and drive long-term business growth.

For any queries or additional information, please reach out to our support team at support@loopwork.co

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🚀 New Features

• All-new Loop dashboard: The Loop subscription dashboard has been revamped for a better user experience. It provides a quick view for all your key metrics, with easy drill-down for specifics and comparisons over time. Different views offer insights into subscription health, first-time vs recurring revenue, dunning and cancellation performance. Learn more
• Integrated loyalty experience with Bubblehouse: Reduce friction by allowing customers to redeem their loyalty points and apply discount codes directly onto their subscriptions, all within the Loop customer portal. Learn more
• Selling plan availability control: Create acquisition centric selling plans (with higher discounts) which are only available on storefront product pages or selling plans for running promotional campaigns via checkout links by controlling the availability of selling plans at different touchpoints. Learn more
• Smart inventory management: Seamlessly manage recurring order fulfillment based on inventory levels at locations mapped to specific shipping zones, enhancing customer satisfaction and smoother operations!
  Along with this, inventory location setting now gives you an option to choose multiple locations. Learn more
• Out-of-stock inventory visibility: Multiple improvements have been made to show out-of-stock events.
• Complete multilingual storefront experience: Improve conversion for bundles and upsell section by targeting international customers with more powerful multilingual support. You can now translate bundle categories (title and subtitle), bundle variant titles, product short description. The best part is that Loop automatically syncs translations for the product and variant (title & description) from your published product pages. Learn more

• New Storefront API endpoints added: With the new endpoints to fetch the available frequencies for a particular subscription contract and update the frequency for a particular subscription contract.

  Here is the information about these endpoints :

New

  
We've heard you. Here’s an update you've all been waiting for: the completely revamped Loop subscription dashboard. See everything you need to know in one, easy-to-digest view in our redesigned dashboard.

• One, easy-to-digest view: Get a clear, concise picture of all important KPIs – identify trends, understand churn, and optimize your offerings.
• Dive deep: Need more details? One click takes you to the relevant section to view comprehensive reports on subscriber acquisition, dunning and churn prevention.
• Target your analysis: Gain insights for specific timeframes and compare over different performance periods!

These are the views available:

• Overview: This gives you a snapshot of active subscribers, subscriptions and MRR along with a forecast for 30 day sales.
  

  

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• Subscription activity: This view gives you the number of subscriptions activated, deactivated, net change and comparison over the last 30 days along with a trend for different subscription actions.
  

  

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• Purchase activity: check total subscription revenue, split between checkout and recurring revenue, and trend over the last 30 days.
  

  

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• Dunning performance: quickly see the total amount across payments attempted, realized revenue percentage and revenue saved via the Loop retry engine.
  

  

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• Cancellation performance: see how many cancellations are attempted, the percentage of cancellations prevented and the resulting MRR (hurray!).
  
  

This dashboard is live now for everyone!!

For any queries or additional information, please reach out to our support team at support@loopwork.co

New

  
We're excited to announce an update that will help improve conversions for stores with international customers! Loop now offers complete multilingual support for your customer portal and build your bundle pages, allowing you to overcome language barriers, increasing your upsell and bundle sales.

Bridging the language gap

Previously, you might have encountered gaps in multilingual experiences for categories, products, and variants on your customer portal and build your bundle page. This meant customers weren't getting the complete picture, leading to confusion and missed sales opportunities.

Loop makes it easy

We've addressed this by introducing dedicated sections for translating:

• Bundle category titles and subtitles
• Bundle variant titles
• Product short descriptions

And the best part is, Loop now automatically syncs product and variant title translations from your live store product pages. This means no hassle of managing duplicate translations across multilingual apps and Loop.

You can set-up multilingual translations for bundles by visiting Loop admin > Settings > Multilingual texts > Choose language > Bundle.

Bundle multilingual support is only available on our Enterprise plan, whereas auto-fetching product & variant translations are available for all the plans.

For any queries or additional information, please reach out to our support team at support@loopwork.co

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We are thrilled to announce an integration with Bubblehouse loyalty platform to allow your customers to view and redeem their loyalty points via Loop customer portal.

• Centralized Loyalty and Subscription Information: You can show customers information about loyalty points and unused discount coupons inside the customer portal itself. Once you enable this integration, the loyalty widget will be enabled inside the customer portal for both > subscription listing page and the subscription details page.

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Effortless Redemption and Application: Customers can simply click on the loyalty widget and redeem their loyalty points for discount codes. They can also apply the discount codes directly on their upcoming order.

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Customizable Brand Experience:

• You can customize the rewards drawer description to share details about your loyalty program, promote upcoming sales, or highlight new products.
• You can also modify the translations within the rewards drawer to better align with your brand’s voice and messaging.

Elevate your loyalty and subscription management like never before with Loop and Bubblehouse integration.

For any queries or additional information, please reach out to our support team at support@loopwork.co

New

  
We are thrilled to introduce Smart inventory management. This new addition ensures your recurring orders are seamlessly fulfilled based on inventory levels of locations mapped to specific shipping zones, enhancing customer satisfaction and smoother operations!

Key Highlights

Smart inventory

• Leverages advanced logic to optimize inventory checks across all locations and
  shipping profiles
• Checks inventory levels only on those locations which can service a customer’s address
• Available for Enterprise plan only

Specific locations

• Checks inventory only from specific locations selected by you
• Available for Growth and Enterprise plans

All locations

• Takes aggregate inventory from all locations while checking inventory levels

Experience the power of Smart inventory management and take your subscription business to the next level with Loop Subscriptions. Explore these features in your Loop admin panel today!

For any queries or additional information, please reach out to our support team at support@loopwork.co

New

  
Selling plans are a core part of how subscriptions are run on Loop. And with this release, we are making them even more powerful. With selling plan availability you have full control and flexibility over which selling plans are presented to customers at different touchpoints in their subscription journey.

While creating/editing a selling plan, you will be able to control the availability on:

• Storefront product pages
• Customer portal
• Admin portal

You can leverage this to create targeted strategies. For example, you can create acquisition specific selling plans (with higher discounts) which are only available on storefront product pages or selling plans for running promotional campaigns via checkout links (keeping them unavailable on rest of the touchpoints).

Refer to this article to learn more. For any queries or additional information, please reach out to our support team at support@loopwork.co