You can now customize the mystery rewards experience to fit your branding instead of using Loop's default colors. Adjust the reward box colors, CTA button colors, and text colors, then preview exactly how the reveal will look after every change.
Preview is available for both mobile and desktop, so the experience feels native to your store on any screen.
When a customer reschedules an order in the customer portal, the Zapiet delivery time slot dropdown now pre-selects their existing slot instead of defaulting to the first available option.
This prevents delivery windows from being silently overwritten when customers reschedule without manually re-selecting their preferred slot.
You can now map multiple products or variants to multiple swap products within a single personalized swap profile, making large-scale swap setups significantly easier to manage.
Previously, only one-to-many mappings were supported, forcing you to create repetitive mappings for large catalogs. With this update, you can configure complex product replacement logic in a single mapping block, cutting down setup effort considerably.
Cancellation flows now support Swap treatment actions and cancellation offers for prepaid subscriptions, giving you the same retention tools for prepaid subscribers that you already use for regular ones.
Previously, prepaid subscriptions had limited save options during cancellation. You can now run your full retention strategy across more subscription types, reducing churn opportunities that were previously out of reach.
You can now upsell preset bundles directly through quick actions, making it easier to drive higher order value and product adoption from your existing subscribers.
Acquire subscribers on individual products and later prompt them to add curated bundles to their subscription or as a one-time add-on, all in a single click. Bundles will be added at the discounted price set in bundle admin, with no additional discounts applied.
You can now create and run campaigns for prepaid subscriptions, making it easier to target these subscribers based on different business use cases.
Whether you're running retention plays, upsells, or engagement campaigns, prepaid subscriptions are now fully supported alongside regular subscriptions in your campaign targeting.
You can now tag customers directly from the benefits page. These tags help you identify subscribers who were about to cancel, so you can build proactive retention strategies around them.
Use these tags to segment at-risk customers in tools like Klaviyo and run targeted re-engagement campaigns before they consider cancelling again.
We've added three new reports for Streaks: subscriptions enrolled in a Streak, order-wise performance, and cohort-wise performance.
You can now see which subscriptions are part of a Streak program, identify where subscribers drop off at each order milestone, and track how each monthly acquisition cohort progresses over time, so you can fine-tune your reward structure with real data.
You can now view your cancellation save analytics by ARL-covered regions or non-ARL regions using a new dropdown filter in Analytics > Cancellations > Saves.
The filter offers three options: All regions (default), ARL-covered regions, and Non-ARL regions. ARL-covered regions are based on the states enabled in your ARL compliance preference. Since the filter reflects subscription location rather than whether the ARL flow was triggered, it applies to historical data as well.
We've updated cancellation reason labels across the platform to make uncaptured cases easier to identify. "Cancelled by customer" now reads "No cancellation reason captured," and "Cancelled by API" now reads "No cancellation reason captured (API)."
These updated labels and their tooltips are reflected everywhere cancellation reasons appear, including subscription details, activity logs, analytics dashboards, and reports.