You can now automatically combine eligible orders from a customer’s multiple subscriptions into a single order and charge. Subscribers pay shipping once instead of several times when billing dates overlap.
Merged orders ship together, which simplifies fulfilment for you. Available on the Pro plan.
Order reports are now significantly faster and provide more reliable reporting experience. Processed Orders, Processed Order Line Items, Checkout Orders, Checkout Order Line Items, Upcoming Orders, and Skipped Orders now load and export much faster, with no timeouts
Whether you're reviewing order data or exporting reports, you can now get the information you need in seconds instead of waiting minutes.
You can now connect Loop with Webshipper so subscribers can choose a new pickup point as part of updating their shipping address in the customer portal. Nearby pickup points load based on the new address, and the selection is saved to the subscription.
Future recurring orders use the updated pickup point, so you no longer step in when a customer moves. It’s especially useful if you serve European customers, where pickup-point delivery is common.
Portal search is improved, and now it can also recommend relevant products even when a subscriber's query has typos or is only a partial match.
Results are ranked by engagement and likelihood to convert, and since we're now using Shopify's storefront search under the hood, portal results closely mirror what subscribers see on your store. If you're using the Shopify Search & Discovery app, you can further shape results with synonyms and product boosting.
The upsell analytics dashboard now shows your revenue trend distributed by source, making it easier to see where upsell revenue is coming from.
The revenue trend graph is now stacked by revenue added and revenue realized, broken down by channel when you view all channels, or by entity when you select a specific channel like customer portal. The pie chart also breaks down entity-wise revenue once a channel is selected, and "Conversion rate" is now labeled "Added/Views %" with a tooltip explaining the metric.
The "Reason wise cancellations" and "Reason wise cancellation trend" charts in Analytics > Cancellations > Overview now show only your top 15 cancellation reasons individually.
All remaining reasons are grouped into a single "Other Reasons" bucket, shown in grey on both charts, so you get a clean, stable view of your reason distribution even if you capture a large number of custom or free-text reasons.Everything else rolls up into a single "Other reasons" bucket, shown in grey on both charts, keeping the charts readable while still preserving your full reason distribution.
By default, revenue is tracked in Klaviyo for order/processed, subscription/created, subscription/resumed, subscription/reactivated, and giftSubscription/created. You can now choose which events include this data, giving you more control over how revenue shows up in your Klaviyo reporting.
This setting is available under Tools & apps > Klaviyo.
When you enable a treatment like Skip payment in a reason's flow configuration, we now check if the related global preference is turned on. If it isn't, a warning banner appears with a direct link to enable it.
This helps you catch and fix the setup gap upfront, so treatments work as expected in the live cancellation flow.
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You can now load, filter, and export your Subscriptions Report much faster. We've upgraded the reporting infrastructure while keeping all existing capabilities, including advanced filtering, custom views, and export functionality.
Exports are up to 80x faster, and report loading in the admin portal is up to 35x faster. Even large subscription datasets now load and filter with minimal wait time.
When you initiate a bulk price update, you now get a direct link to the bulk action screen to track progress, instead of just an "Operation in progress" message.
If Klaviyo is integrated on your store, the "Sync campaign action list to Klaviyo" option is now selected by default when creating a campaign, so subscriber lists are created in Klaviyo automatically without the extra step of exporting and uploading a file.