Reward loyalty points/store credits via Flows and Reward journey
What’s new
A new integration-based reward type has been introduced in flows and the reward journey as "Reward Loyalty points"
When the flow/reward journey is triggered per set rules, concerned loyalty points/store credits are added to their account via the connected loyalty app.
Why was this needed?
Rewarding loyalty points or store credits gives subscribers more flexibility, since they can redeem the value the way they prefer (instead of being forced into a specific gift or a discount tied to upcoming subscription orders)
How to create this offer in the Loop admin (Flows)
- Navigate to Retain > Flows > Create flow> Create your own workflow
- Go to the Add action under Then conditions, and navigate to the integration-based section.
- Select "Reward loyalty points (Okendo)" (or the equivalent option based on your connected loyalty app) and define the points/credits to reward.
- In reward notifications, the merchant can use the new variables to personalize the offer message (for example, to show current vs updated balance)
- Select "Reward loyalty points (Okendo)" (or the equivalent option based on your connected loyalty app) and define the points/credits to reward.
Personalization variables:
- {{okendo_points}}: Updated points balance after the flow runs and points are rewarded.
- {{old_okendo_points}}: Current loyalty points balance for the subscriber.
How to create this offer in the Loop admin (Reward journey)
- Navigate to Retain > Flows > Create flow> Reward journey
- Go to the reward journey section and choose the order no. on which the reward needs to be configured.
- Select "Reward loyalty points (Yotpo)" (or the equivalent option based on your connected loyalty app) and define the points/credits to reward.
- In reward texts, the merchant can use the new variables to personalize the offer message (for example, to show current vs updated balance)
- Select "Reward loyalty points (Yotpo)" (or the equivalent option based on your connected loyalty app) and define the points/credits to reward.
Personalization variables:
- {{yotpo_points}}: Updated points balance after the flow runs and points are rewarded.
- {{old_yotpo_points}}: Current loyalty points balance for the subscriber.
Availability note:
This option will only be available in cancellation offers when the concerned loyalty app is connected with Loop.
Supported loyalty apps
Yotpo Loyalty
Influence
Rivo
Okendo
Rise.ai
Need help?
We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.