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We’ve rolled out several upgrades to our payment recovery suite so you can recover more revenue while ensuring a smooth customer experience.

What's New?

🔁 Silent Retries (No More Alarm Bells on First Failure)

• Now you can retry failed payments silently, without notifying customers immediately, which lead to cancel/pause/skip actions from subscribers on the first failed attempt.
• This gives you time to recover the payment quietly and reduce churn risk from one-off failures.

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🕐 Send Payment Failure Emails at the Right Time

• You can now send payment failure notifications during subscriber active hours, increasing the chances they’ll see and act on them.
• Better timing = better open rates = better recovery. Set your active hours today!

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🚫 Skip Retries for Hard Declines

• You can now choose specific hard decline reasons (like "stolen card" or "insufficient funds") where retries shouldn’t be attempted.
• This helps you avoid unnecessary retry fees and keep a clear track record with your payment provider. Perfect if your brand is billed for retries or flagged for retry abuse.

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With smarter retries, better timing, and full control over recovery rules, you’re set to turn more failed payments into saved revenue. Your payment recovery strategy isn’t just better—it’s built for results.

Need Help?

If you have questions our support team is here for you. Reach out at support@loopwork.co or connect with your dedicated success manager today!