Product Updates

See the latest features, improvements, and product updates

3 months ago

February Month Recap

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🚀 New Features

  • Boost retention with Loop AI - Brands can now generate AI-powered high-quality content for the Benefits page in the cancellation flow, helping reduce churn and boost save rates with a consultative approach. Learn more.
  • Boost subscription upsells with dynamic discounts - Merchants can now offer higher discounts for the first few orders post-upsell (e.g., 50% off first 2 orders, 25% off after) to drive higher conversions.
  • Yotpo Loyalty + Loop Integration - Allow customers to view, redeem, and track Yotpo loyalty points seamlessly. Loyalty points can also be highlighted in Loop notifications and cancellation flows, helping reduce churn by incentivizing subscribers with discounts instead of cancellations. This integration covers loyalty widgets, dynamic messaging, and personalized cancellation flows, making loyalty rewards more impactful than ever! Learn more.
  • Country-based subscription discounts - Merchants can now personalize subscription pricing by country, offering region-specific discounts to optimize conversions and stay competitive in local markets. This industry-first feature gives unparalleled control over global pricing - something no other app offers! Learn more.
  • Faster, easier preset bundle setup for quick rollouts - Merchants can now sell preset bundles seamlessly - customers add only the parent bundle to their cart, adjust quantity easily, and discounts are auto-updated. No more cart page struggles! Orders are auto-edited post checkout to include child items, ensuring smooth fulfillment. Learn more
  • Remove inactive products via Alert center - Merchants now have the option to remove inactive products from subscriptions effortlessly, along with the ability to expire subscriptions that only contain inactive items. This update provides greater control over subscriptions, reducing manual effort!
  • Gift subscriptions API for custom experiences - Merchants can now swap and add products to gift subscriptions via API, enabling fully customized gifting experiences. This update empowers merchants to create unique, flexible gift subscription flows effortlessly!
  • Self-BCC for email templates - Merchants can now BCC themselves on all customer emails, creating a verifiable record - critical for chargeback disputes where proof of communication is needed. This also helps keep internal teams informed on key updates like inventory alerts and cancellations.

⤴️ Improvements

  • New webhook for subscription address updates - Merchants can now automate workflows with the subscription/shippingAddressUpdated webhook, triggering actions whenever a subscription address is updated. Perfect for syncing unfulfilled Shopify orders seamlessly - enhancing operational efficiency!
  • More control over rescheduling subscription orders - Merchants can now choose whether to reschedule only the next order or all future orders when adjusting subscription timelines. Available in both the admin portal UI and API, this update gives brands greater flexibility in managing customer subscriptions effortlessly.
  • Seamless upsell experience - Now, when certain variants are unavailable, the system automatically selects the first available variant, preventing customer confusion. This fix ensures a seamless shopping experience and higher upsell success!
  • Smoother custom domain setup - Custom domain flow now has persistent copy buttons for record names, reducing errors during setup. Plus, merchants can now "Retry verification" instead of deleting and re-adding records, making the process quicker and frustration-free.
  • Order analytics improvement - Merchants can now track "Failed - No Retry Left" and "Rescheduled" states for attempted orders in the order funnel, providing a clearer view of order leakage.
  • More flexibility in cancellation flows - Merchants can now map all treatment actions to cancellation reasons, and customers can choose from up to 5 offers, providing a flexible retention experience.
  • Flexible payment retry delays - Merchants can now set any delay from 1 to 15 days between retries, instead of being limited to preset options.
  • More control in Update shipping bulk action - Merchants can now configure shipping method codes separately in bulk actions, allowing for more precise setup.
  • Clearer cancellation analytics - The High-Risk tab is now Risk Analysis, with improved headings and descriptions to avoid confusion - merchants can filter for churn risk based on the available filters like Completed order count, Successive failed orders, Card status, etc.

For any queries or additional information, please reach out to support at support@loopwork.co or your dedicated success manager!