Support to show delivery date in “Last order details” section on the subscription details page in the customer portal
What’s new?
Brands can now configure the “Last order details” message to display both billing and delivery dates directly on the subscription details page in the customer portal. Separate text fields have been introduced based on the selected order schedule preference, enabling brands to tailor the messaging accordingly.
Why was this needed?
Previously, when the order schedule preference was set to “based on delivery,” there was no supported variable to display the scheduled delivery date in the main subscription view. The portal only showed when the last order was charged, and subscribers had to open an additional pop-up to view delivery details. This added friction and reduced clarity in the portal experience.
Configuration via Admin portal
Navigate to Customer portal > Themes > Texts > Order now flow texts and search for the following fields:
- “Last order details (Order schedule preference based on billing)”
- “Last order details before delivery (Order schedule preference based on delivery)”
- “Last order details after delivery (Order schedule preference based on delivery)”
Customer portal experience:
Need help?
We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.