You can now rely on the treatments you select under a cancellation reason to appear in the cancellation flow, even when the matching master preference in the customer portal is disabled. For example, if Skip is added to a reason, subscribers see the skip action there while the main Skip preference stays off.

Treatments you add to a reason now show up as configured, so your cancellation offers keep working and your save rates stay protected. To hide one, remove it from the reason’s treatments.

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