Product Updates

See the latest features, improvements, and product updates

a year ago

April Month Recap

🚀 New Features

  • Prepaid v2: Improve conversion rates, customer retention and increase LTV by offering more incentives to customers when they pay upfront for multiple orders.
  • Enhanced cancellation flows: Reduce churn with highly targeted and personalized cancellation flows with support for APIs.
  • Klaviyo upgrade: Upgrade your Loop Klaviyo integration to the latest OAuth-based version for a more secure connection not requiring any private or public key info.
  • Customer address sync: Improved select and update address experience in both customer and admin portal leveraging real-time sync between Loop and Shopify addresses.
  • Edit bundle from the cart: Enable your customers to edit the bundle once added to the cart. This will boost the cart conversion rate for bundle purchases.
  • Custom JS events: Leverage 30+ custom JS events to power targeted customer experiences for different customer actions taken on the subscriber portal and bundle pages.
  • Educational login page: Educate customers about subscription program benefits with informational visuals on the login page using our HTML-enabled editor.
  • Display upcoming reward: Easily fetch flow reward banner text and show the upcoming reward on your headless customer portal using flow reward banner API.

⤴️ Improvements

  • New user permissions launched: Permissions are now supported across all modules. New modules added:
  • Charge subscriptions immediately on resume: A new preference "Charge subscription immediately after resume" has been added under Customer portal > Preferences. You can choose the charge customers if the next order date is in the past or in all cases.
  • Easily browse products in the improved product selector pop-up: Product/variant names now link out to the respective Shopify pages for easy reference. Variant IDs and prices are now displayed consistently across all touchpoints.
  • Multilingual reward banners: Stores can now localize gamified reward banner content in the customer portal based on the customer's preferred language.
  • Copy event action keys with ease
  • Add bundle from admin: Promote your customer support team to upsell bundles with the new ability to add and manage bundles directly from the admin portal.
  • Review Campaign action configurations: Existing campaign action details can now be reviewed easily. Configured action, product and discount details, subscription selection conditions, and pop-up details are now included in the pop-up for easy reference.
  • pauseSubscription storefront API: Now pause the subscription for the specific time interval, given you have enabled the preference for the pause duration interval under customer portal > preferences > pause subscriptions interval.
  • Add discount admin API: Apply manual discounts to your subscriptions using Add discount API.
  • Exclude products in a bundle: Define a list of specific product variants mapped to bundle selling plan but need not be shown on the bundle builder page.
  • Delete bundle category images: Stores can now switch from image-based category highlights to default text-based highlights by deleting the category images.
  • Navigation section: With our ever-growing bundle admin page, introducing navigation sections became important for your ease of navigating between modules.
  • Duplication of customer portal theme: Merchants can now be worry-free while duplicating the customer portal. It will correctly copy all the aspects of a customer portal theme including layout ordering, custom sections in layout, styling, and custom JS.
  • Prepone check on Place order APIs: The "Charge Now" action performed through Loop APIs now includes a check to prepone future orders based on the preferences set in the customer portal.