Make every swap count! With Personalised Swap Profiles, brands can now curate relevant product alternatives for different subscriber segments showing each customer only what’s truly right for them.

No more cluttered swap drawers or irrelevant options - deliver personalized product recommendations that help subscribers find a better fit instead of cancelling.

💡 Why this matters

When subscribers see meaningful alternatives, they’re far more likely to swap instead of cancel. This feature helps brands build personalized retention journeys that feel guided, relevant, and on-brand.

Key highlights

• Personalized experiences: Create multiple swap profiles for different product types or customer tags.
• Smart mapping: Define one-to-many mappings between products or variants.
• Flexible setup: Choose between grouped (product-level) or direct (variant-level) displays.
• Built-in incentives: Add discounts or offers to encourage successful swaps.
• Cancellation integration: Link personalized profiles directly within your cancellation flows.

Where to find it

Loop Admin → Retain → Swap → Create Profile → Personalized Swap Profile

• Personalized swap profiles are only available on the PRO plan.
• General swap profile remains available for all stores.

Ready to Get Started?
Turn cancellations into conversions with curated, contextual product swaps.
Personalized swaps = happier subscribers, lower churn. 💫

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.