Custom cancellation reasons are now available for admin-led cancellations. Brands can capture a free-form reason when cancelling subscriptions from the subscription admin page or via bulk actions without needing to first create a predefined cancellation reason or map it to any customer portal cancellation setup.

What’s new

• Subscription admin page: admins can select “Enter any other reason” and type a custom reason directly in the cancellation modal.
• Bulk actions: admins can enter a custom cancellation reason while setting up a bulk cancellation action.

Why this matters

• Capture the real context behind admin-triggered cancellations (inventory issues, compliance, support-driven requests, exceptional cases).
• Removes dependency on customer portal cancellation configuration for admin cancellations.

Reporting impact

• The custom reason is stored against the cancellation and reflected in reports and analytics, keeping cancellation insights complete even when cancellations are performed by admins.