New

  
Are you looking for solutions to prevent the misuse of the Skip order feature? Our new feature will help you optimize revenue realization while providing the flexibility of Skipping for your subscribers.

Root cause

Skipping future scheduled orders provides ultimate flexibility to the subscribers for managing subscriptions without pausing or cancelling them, but unfortunately, it leads to significant losses for merchants when subscribers start abusing it.

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Our Solution

We have introduced a new feature to limit the maximum consecutive skips allowed. This new configuration scrutinizes the entire order timeline, assessing if an order skip request exceeds the set limit. Should the request not breach this limit, it will proceed as usual. However, if the limit is surpassed, the customer will encounter an error message on their portal, preventing further skips.

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How to implement

The configuration for this feature is accessible via the Loop admin panel.

Here's how you can set it up

1. Navigate to Customer Portal > Preferences > Order Actions > Skip Order.
2. This option is available exclusively to stores that permit order skipping.
3. To set up the error message that will be displayed upon limit breach, go to Customer Portal > Texts > Error Messages > Maximum Consecutive Skip Orders Limit.

Understanding the configuration

We've attached a screenshot below to illustrate a hypothetical order schedule. This includes past, next, and future orders, showcasing their current status alongside the actions customers are permitted to take.

This update aims to safeguard merchant revenue and uphold customer satisfaction by maintaining a degree of order flexibility. By finding this balance, we're confident we can enhance the overall experience for merchants and their customers.

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Available to all app users. If you are new to the app, you can start a free trial of Loop.

Feel free to contact us at support@loopwork.co for help covering your use case.