What’s New? 

We’re excited to introduce Reward Journeys in Flows, a simple way to celebrate subscriber milestones and boost lifetime value (LTV).

With Reward Journeys, you can design milestone-based programs that surprise and delight your subscribers with discounts, mystery gifts, and custom tags tied to specific orders.

How It’s Useful

No more repetitive setup: You don’t need to keep adding the same conditions and order triggers repeatedly, reward journeys simplify this with a pre-built structure.

Boosts subscriber loyalty: Subscribers stay engaged with visible rewards and banners that celebrate progress and upcoming milestones.

How it works:

1. Create your flow: Navigate to Loop Admin → Retain → Flows → Create flow and choose Reward Journey from the pop-up.

2. Define journey conditions: Segment subscribers based on attributes like subscription type (prepaid or not), streak status, customer tags, or demographics. These conditions apply to the entire journey.

3. Configure order-based rewards: Decide what happens at each order milestone, add or remove discounts, surprise subscribers with a mystery reward or assign customer tags.

4. Set up notifications: Keep subscribers excited by displaying a reward banner in their portal. You can also send reward emails through Loop or add reward text to upcoming order emails.

5. Control banner visibility: Choose whether the reward banner hides after the journey ends or stays visible for a set number of orders after completion.

📖 Help article

• Read the full guide here for detailed setup steps, banner dimensions, and admin tips.

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.