We’ve added segments to the recover failed payments quick action, so brands can tailor incentives and messaging based on how critical the payment situation is for each subscriber.

What’s new

• Create multiple segments within a single quick action, each with its own incentive and copy.
• Build segments using conditions like available retry count and payment failure reasons / failure codes.
• Segments are evaluated by priority order (the highest priority match applies).
• Quick action links are now dynamic — when a subscriber lands in the customer portal, Loop evaluates the latest configuration and the subscription’s current payment state to apply the right segment and incentive.
  
  

• Segment 1: available retry count ≤ 1
• Segment 2: available retry count between 2 and (max retries − 1)
• Segment 3: available retry count = max retry count

Brands can edit these defaults, add more segments, and refine conditions over time to improve recovery rates without over-discounting.