We’ve upgraded the manual subscription creation experience to give you greater control over selling plans, discounts, shipping, and currency selection.

What’s New?

Line-level Selling Plan Selection
Choose the exact selling plan for each item while creating a subscription.

Custom Discount Support
Apply either the selling plan discount or override it with a custom discount per item.

Currency Selection Support
Choose from your store’s enabled currencies when creating a subscription. Product prices will automatically display in the selected currency across the entire flow.

Custom Shipping Code & Title
Assign different shipping codes and titles for more flexible fulfillment.

How to create a manual subscription?

1. Go to the Loop Dashboard > Subscriptions > Create Subscription
2. Select the customer and currency
3. Choose subscription frequency
4. Add items to the subscription

5. For each line:

   • Select Selling Plan
   • Apply a Discount (Selling Plan or Custom)
   • Set Shipping Code & Title
6. Fill in the billing details
7. Click on "Create subscription"
   
   

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.

The brand-new reporting experience is now available bringing powerful customization, faster performance, and a more intuitive UI

What’s New?

✨ Create & save custom report views
 Build your own reporting dashboards with pre-defined filters and selected columns tailored to your workflows.

🔗 One-Click Shareable URLs
Generate and share filtered report links with teammates in a click.

🔍 Revamped Filter UX
Apply filters instantly with an inline selector, no friction. Modify filters one at a time for quicker edits.

🚀 Faster Performance
We’ve optimized the backend to deliver noticeably faster responses making your reports load in a flash.

📁 Find Your Custom Views Easily
Custom reports appear right above standard reports on the same report page

📁 Custom views – flexible reporting, built for teams

• You can create a view by opening any report, applying filters, and clicking “Create View.”
• Vews are accessible to all users, but only editable by the creator
• Filters now appear inline, speeding up the process.
  
  

  
  

• Your own views appear at the top of your list; others’ views appear lower to reduce clutter.
• A new filter "Created by" lets you view reports by specific creators.

• You can share custom views report links with teammates in a click.

Plan availability

Custom views are available on all paid Loop plans.

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.

Streaks is a powerful method to unlock reliable recurring revenue, incentivising subscribers to build consistent habits by placing orders on schedule.

Why Streaks matter?

🔍 Roughly 60–70% of customer portal actions are negative — like Skip, Cancel, or Pause.
📉 Only 50–60% of 2nd orders are even attempted. Most are lost to negative actions.

This means your subscribers often don't build consistent habits with your products, leading to poor outcomes for them and lost recurring revenue for you.

What’s new?

✅ Gamify the subscription experience
Motivate subscribers to build positive, consistent habits by unlocking milestone-based rewards — but only when they place orders on time.

🎁 Offer exciting, tiered rewards
Set up progressive rewards like free gifts or exclusive discounts that subscribers can earn by maintaining their order streaks.

🔄 Personalized Streak programs
Design streaks based on order frequency, products, or selling plans. When multiple streaks apply, we’ll automatically enrol subscribers into the most rewarding one.

⏳ Flexible grace period
Allow subscribers to maintain streaks even when life gets in the way — like travel delays — with grace period.

💪 Drive consistency, build loyalty
Help your subscribers stay consistent and feel good about their progress, fostering deeper brand loyalty and improving long-term retention.

How to set it up?

Go to Retain > Streaks > Create Streak > Program
✔️ Name your program
✔️ Select subscription frequency
✔️ Define order milestones + grace periods
✔️ Set eligibility conditions (products & selling plans)
✔️ Add milestone rewards (discounts, gifts)
✔️ Add a motivational quote for every milestone

📝 Note: For subscriptions enrolled in Streaks, only the Streak banner will be displayed (Flow reward banners will be hidden).

How does a streak break?

A streak will only break if a subscriber fails to place an order by the scheduled date + grace period. 

Note: Actions like pause, cancel, skip, or reschedule do not break the streak, as they’re reversible. Subscribers can always come back and place the next order within the grace period to maintain their streak.

Plan availability

Only available on Loop Pro plan

Need help?

We’re happy to help you configure it. Reach out to support@loopwork.co or get in touch with your success manager.

Update Shipping price action is now available for subscription creation and product modification in flows. This can be useful to avoid extra shipping charges levied on one-time products when subscription-specific rates have been configured in Loop. 

Due to limitation of Shopify shipping, mixed carts may lead to extra shipping as Shopify considers one-time and subscription items differently when calculating shipping charges. Now, with update shipping price action, you can easily configure workflows, specifying shipping price amount for a given cart value or product weight or combination of both. 

How to setup?

• Action can be setup easily by creating flows and selecting Update shipping action from the list of available actions.
• When the action is selected, you can configure the shipping rate and shipping method title based on your workflow requirements.
• Action is currently supported only for shipping delivery method and not for pickup and local delivery.

Restrictions wrt auto-update settings

• Ensure that the auto-update shipping prices settings is disabled for subscription creation and product modification trigger. 
• otherwise, the update shipping price action will come disabled in flows as per the auto-update shipping setting status for respective triggers.
• No restriction will be imposed for the shipping address update trigger.
• If a flow is created using the update shipping price action, and the auto-update setting is later turned on, then the flow will be marked as failed, and the auto-update shipping prices will override the manual shipping price action. 
• A banner will also appear as a warning to either turn-off the auto-update settings or to remove the manual update action.

With the Rise.ai + Loop integration, customers can now use store credits on their subscription orders — making every recurring charge feel like a reward!

What’s new?

• See credits up front: Customers can view available store credits right inside the Loop customer portal. No guessing, no digging.
• Use credits on subscriptions: Customers can apply store credits to upcoming subscription orders — and can remove them anytime if they change their mind. Unused credits go straight back to their wallet.
• Smarter and more rewarding experiences: Show store credit info directly in cancellation flows and notifications — plus offer “Redeem store credits” as a save option in cancellation flows to retain them.

Refer to the detailed step-by-step guide to learn more about the integration steps.

Previous Behavior
Earlier, charge offsets could only be customized at the country level. With this update, you can now set different charge offsets based on the province, enabling more granular control over location-based billing.

How to access the feature?

1. Navigate to Loop > settings > Order schedule preferences.
2. Select order schedule based on delivery and set the default charge offset.
   1. Please note this charge offset will be applied default to all the subscriptions.
      
      
3. Select the setting > available only for selected locations and select the charge offset and select the different locations.
   1. Please note : you can add multiple conditions for different locations.
      
4. Click on save to save the charge offset configurations.

We are excited to launch our new Button group widget template - now available for all our users. With this release, we now offer 2 different widget templates with the other being the default Radio Group template.

This new template provides a column-based layout showing subscription and one-time purchase options in a single row. The compact design allows you to provide a sleek purchase experience making it easier for your customers to decide and subscribe faster.

Key benefits:

• Intuitive button group selection: A sleek, user-friendly layout making the purchase option selection easier and faster.
• Optimized for mobile: All options, pricing, and benefits are neatly displayed in one compact view, enhancing the shopping experience on mobile devices.
• Compatible with multiple plans: If your product offers multiple plans, an additional button/tile will appear for each plan, showing your customers all subscription choices available.

How to implement?

• Go to Acquire > Widgets > Specific widget > Configuration > Widget layout
• Under widget layout, you can choose between Radio group and Button group options.

✨ New Features 

1. Mystery reward - Engage and reward your subscribers on churn hotspots with a mystery reward experience to prevent negative actions like Skip, Pause, Cancel and plug revenue leakage. Learn more.

2. Converting widget layouts - Amplify your subscription acquisition efforts by trying out different widget layouts that convert better. Loop now offers three layouts.  Learn more.

3. Loop <> Rivo loyalty integration - Level up your retention game by powering a curated loyalty experience in the customer portal with the ability to redeem points for discounts on upcoming orders and much more. Learn more.

4. Upsell analytics - Equip yourself with granular insights to fine-tune your upsell game with almost real-time tracking of which offers are working and where hidden revenue lies. Learn more.

⤴️ Improvements

 1. Improved reports listing UI - View all reports available in a single page with search and filters functionality.

2. Cancellation reason filter in campaign action -  Target reactivation campaigns based on specific cancellation reasons for higher conversion.

3. One-click acceptance of cancellation offer - In case of multiple retention offers, the top one is now selected by default with an "Accept Offer" button to drive instant conversion.

4.  Improved ShopPay dunning - ShopPay customers now default to in-app card updates for smoother payment recovery.

5. Rearrange cancellation treatment actions - Maximise the save rate by prioritising relevant cancellation treatment actions against each cancellation reason.

6. Configure charge offset by location - Set different charge offsets based on the province, enabling more granular control over location-based billing. 

7. Bundle improvements - Multiple quality of life improvements for Build your Bundle, like International money formatting on the bundle builder page, configure the default selling plan, and tag one-time bundle orders.

8. Dunning order improvement for Zapiet - Shift future scheduled orders too when the payment fails and will be retried.

🤝 Partner highlights

1. [New] Rivo Integration - View loyalty points and unused discount coupons directly in the Loop customer portal. Convert one-time buyers into repeat customers with seamless loyalty experiences. Learn more.

2. 3P marketing integrations - A new key `bundleVariantName`  has been added in case of preset and BYOB - Fixed bundles to allow merchants to show the bundle variant name in emails.

3. Dunning order improvement for Zapiet - Now you can configure the preference `Shift future scheduled orders too when the payment fails and will be retried` under payment recovery. With this setting, the future order schedule will be recalculated according to the Zapiet configurations if the current order is rescheduled due to dunning retry settings.

Mystery Rewards — a surprise-and-delight experience built to boost order placement rates and proactively reduce subscription revenue leakage right from the customer portal.

Why it Matters?

🔍 60–70% of actions on the customer portal are negative — like Skip, Cancel, or Pause.
📉 On average, only 50–60% of 2nd orders are even attempted — most are lost to negative actions.

What’s New?

🎁 Surprise your Subscribers
Offer a mystery reward reveal experience the moment subscribers land on the portal. Deliver them an aha! moment and turn them away from taking revenue-impacting actions.

🧠 Behaviour-Driven Rewarding
Set up rewards at high-risk moments — like before a second order — to shift intent from churn to conversion. Identify order hotspots from Analytics > Orders > Overview > Order number-wise leakage (table)

📈 Boost Order Attempt Rate
By creating positive friction through curiosity and excitement, you can reduce negative actions and recover otherwise lost orders.

How it Works?

1. Identify order churn hotspots by following the steps mentioned above.
2. Configure a mystery gift or discount by going to Loop admin > Flows > Create flow > Configure specific conditions > Add action > Mystery reward.
   a. If you are already offering order milestone-based rewards via Flows, edit your Flows to replace "Add product" or "Add discount" actions with "Add mystery reward" action.
3. Flows will be automatically triggered when eligible subscribers land on the portal. The reveal experience will be shown each time a subscription qualifies for it (not on every visit).

✨ Simple setup. Powerful impact.

Note: Reward will be added to the order even in case the subscriber does not visit the portal.

Availability

Only available on Loop Pro plan

Need Help?

We’re happy to help you configure it. Reach out to support@loopwork.co or get in touch with your success manager.

✨ New Features 

1. Charge for Bottle Deposits with Dynamic Product Quantity - Automatically update bottle deposit charges in subscription orders with dynamic quantity logic in Flows. No more manual adjustments needed when product quantities change. Request access by reaching out to support@loopwork.co.  Learn more

2. Loop’s Fraud Prevention Suite - Set product quantity limits and daily order restrictions within subscriptions to prevent misuse, reduce chargebacks, and safeguard revenue. Learn more

3. Checkout Links for Prepaid and Preset Bundles - Use checkout links to acquire high AOV subscribers on prepaid plans or preset bundles. Learn more

4. Swap Preset Bundles - Customers and admins can now swap preset bundles with another bundle or individual products, enabling seamless subscription management. Learn more

5. Merchant Referral Program - You can now submit referrals using the referral form and earn up to $800 per referral. Learn more

6. Upgrade to Prepaid Subscription from Checkout - One-time buyers can now directly upgrade to prepaid subscriptions from checkout, boosting conversions. 

7. Default Frequency Selection on Product Widget - You can now set a specific frequency as the default selection on the product widget inside selling plans, without altering the display order of frequency options. Learn more

8. Cancel Gift Subscription API - Merchants can now cancel gift subscriptions using the new Cancel Gift Subscription API.

⤴️ Improvements

 1. Enhanced Payment Retry Limit - Retry failed payments up to 15 times improving revenue recovery rates significantly. 

2. Multilingual Support for Loyalty Experience - Global brands can now display loyalty experience texts in customers' local language without third-party apps. 

3. Loyalty Widget Improvements - The loyalty widget will now be hidden for Prepaid subscriptions, along with the option to redeem loyalty points during cancellations. 

4. Payload Details for Integration Events - Merchants can now review the exact payload sent by Loop to connected apps for debugging and clarity on data structure. 

5. Restrict Non-Serviceable Address Updates - Prevent customers from updating addresses to non-serviceable areas, reducing negative NPS and order fulfillment issues. 

6. Bundle Variant Name Support in Notifications & 3P Integrations - Loop notifications and 3P integrations now support displaying bundle variant names for better communication. 

7. Customer Portal Improvements - Key changes to improve customer portal usability, such as highlighting free products, displaying slashed bundle base price and direct access to bundle editing. 

8. Seamless Customer Portal Login Behavior - Subscribers with only one active subscription will be taken directly to the subscription management page via the magic login link. 

9. Dunning & Non-Dunning Split + Country-wise Inventory Forecasts - Track the dunning and non-dunning split along with the total quantity needed to reduce excess inventory costs. Use country-wise forecasts (via filter) to better plan operations. 

10. Reporting Improvements - We have added new data points and filters in various reports: Order number in Processed orders report, Customer tags in Subscribers report, Anchor day in Subscriptions and Upcoming order reports. Along with this address related columns have been streamlined in Subscriptions and Upcoming order reports. 

11. Easily Search for Inactive Products - The alert center now allows searching for inactive products by name or Shopify ID for easier operations. 

12. Checkout Links - Create and Update Flow Improvements - Select multiple order items in one go for seamless link creation, and the UX now displays complete product variant titles instead of just the product title. 

13. Display Dynamic Discounting in Upsell Drawer - Show dynamic discount details in the upsell drawer for better clarity during customer purchases.