Previously, swapping, upgrading, or removing a line item with a discount applied would not work. You had to clear the discount manually before the operation could go through.
The system now handles this automatically, so these actions work as expected across the customer portal, Bulk actions, Flows, Admin, and APIs.
We've improved the performance of campaign execution, making campaigns dramatically faster and more reliable at scale.
If you run a large subscriber base, you can now create and send campaigns without timeouts or failures, including campaigns using Discount Code and Tag filters that previously stalled.
When a customer reschedules an order in the customer portal, the Zapiet delivery time slot dropdown now pre-selects their existing slot instead of defaulting to the first available option.
This prevents delivery windows from being silently overwritten when customers reschedule without manually re-selecting their preferred slot.
You can now choose how prepaid subscriptions are cancelled when using Bulk actions, either cancel immediately or mark for cancellation.
This helps prevent accidental immediate cancellations when a subscription should only be flagged for later.
If you run a tiered membership model, you can now let subscribers upgrade to a higher-priced plan mid-cycle, with an immediate prorated charge for the remaining billing period.
We've added new upgrade types and configurable proration methods, with activity logs tracking the before and after state of every upgrade.
You can now map multiple products or variants to multiple swap products within a single personalized swap profile, making large-scale swap setups significantly easier to manage.
Previously, only one-to-many mappings were supported, forcing you to create repetitive mappings for large catalogs. With this update, you can configure complex product replacement logic in a single mapping block, cutting down setup effort considerably.
Cancellation flows now support Swap treatment actions and cancellation offers for prepaid subscriptions, giving you the same retention tools for prepaid subscribers that you already use for regular ones.
Previously, prepaid subscriptions had limited save options during cancellation. You can now run your full retention strategy across more subscription types, reducing churn opportunities that were previously out of reach.
You can now choose which product variant should be pre-selected when a customer opens the upsell product drawer, using a new Default variant selection preference under Grow > Upsells > Preferences.
Pick between pre-selecting the first variant available with any purchase option, or the first variant available as a subscription. For brands using variant-to-frequency mapping, the subscription option lines up the pre-selected variant with a subscriber's existing frequency out of the box, reducing manual switching at the point of upsell.
We've updated the sidebar navigation to make key sections easier to find. Bundles module has moved under Acquire, and Gift Subscriptions module now sits under Subscriptions.
Learn more: Bundles & Gift Subscriptions
Loyalty point redemption in Loop's customer portal is now restricted to users with an active Okendo account, keeping you aligned with consent requirements under loyalty programme regulations.
Users with a pending account still earn and see their points but are shown a configurable activation message in place of the redeem action, prompting them to activate before they can apply points. This message appears in the customer portal and the cancellation flow, and you can customize the text directly from Loop Admin Portal under Tools & Apps > Okendo Integration > Texts > Account activation message