What’s New?

We’re excited to introduce enhanced flexibility and control in order management with the launch of our "Minimum order weight" setting feature. This addition brings better customization to the Customer portal and Partial billing flows, giving brands more precision in how they handle orders and manage product removals.

Customer portal – Edit product flow

Subscribers can now only remove products from their order if the total weight of line items remains above a configured minimum threshold.

How It works:

• Configuration setting:
  Brands can set a minimum order weight by navigating to: Customer Portal > Preferences > Edit/Remove products > Minimum order weight.
  
  
  
  
  
  

• Error message handling:
  If a subscriber attempts to remove a product and the total weight of the remaining items falls below the set threshold, an error message will appear. No changes will be saved until the minimum weight condition is met.

  
  

  

  
  

Partial billing flow

In situations where some items in a subscription are unavailable, partial billing will only proceed if the total weight of the remaining (available) items meets the defined minimum threshold.

How It Works:

• Configuration setting:
  To enable this feature, brands can go to: Tools & Apps > Inventory > Allow partial billing > Based on order weight

  
  

  

This update ensures that brands have more control over how orders and partial billing are handled, optimizing both the subscriber experience and order management processes.

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.