Prepaid subscriptions are now more transparent for your customers. They can clearly see the total prepaid price, how their next order will be charged, and access a detailed prepaid credit history - directly from their subscriber portal.

What’s new?

1. Show total prepaid cycle price
You can now choose to display the total prepaid cycle price (instead of per-delivery price) on Subscription details and listing page. This helps customers clearly understand the full prepaid commitment upfront.

2. Clear breakdown of upcoming order charges
Customers can now see:

• Available prepaid credits
• Orders remaining (for expiring prepaid subscriptions)
• Exact credit usage for the next order
• Any additional amount that will be charged to their payment method (if credits are insufficient)

This covers all scenarios — mid-cycle orders, cycle renewals, sufficient credits, partial credit usage, or zero credits.

3. Prepaid credit history in portal
Customers can view a detailed credit history directly from the upcoming charge section, including credit additions, manual adjustments and order deductions. This gives full visibility into how their prepaid balance changes over time.

These updates reduce confusion, improve trust, and minimize support queries around prepaid subscriptions and upcoming charges.

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.