What’s new?
Brands can configure gift subscription-based flows to automatically swap products across gift orders, without requiring recipients to log in and make the swap manually.

Why was this needed?

Previously, product swaps for gift subscriptions were supported only through the customer portal, where recipients had to log in and manually update the product in their gift subscription. This update helps brands automate gift journeys where different products need to be sent in sequence. For example:

• 1st order: Jasmine bouquet
• 2nd order: Rose bouquet
• 3rd order: Tulip bouquet

Setting up the flow

1. Navigate to Retain → Flows → Create new flow
2. Select the required gift subscription-based trigger and click Save
   
   
   
   
3. Select the required IF condition
4. In the THEN condition, select the Swap action and configure the old and new products as needed, then save the flow.
   
   
   
   
   
   
   
5. A Gift subscription badge is shown next to the flow name on the listing page for easy identification.
   
   
   
   
   

Considerations to keep in mind

1. Gift subscription triggers are visible only for stores that are eligible for the gift feature and have at least one active gift program.
2. Once a gift-based flow is created and saved, it cannot be converted into a normal flow by changing the trigger.
3. Product swaps follow the existing gift subscription swap logic and can happen only between products within the same gift program.
4. The new product is added with the same price, discounts, and quantity as the old product. No additional charges or refunds are applied for any price difference.