What’s new?

Merchants who have enabled the Siena or Gorgias chat widget on their website can now show an alternate option to customers to talk to support instead of cancelling the subscription.
For example, if a user selects the cancellation reason “Product quality not as per expectation”, the merchant can show them an alternate action to talk to support.

How it works?

1. Merchants will be able to enable the alternate action “Talk to support” within a cancellation reason.
2. Once selected, they can choose which chat app is integrated on the platform.
3. Please note: The selected chat app should be active and visible on the website, otherwise this action will not be shown to subscribers.
4. Merchants can also change the translation for this alternate action by heading to Cancellation Flows > Text.