What’s new?
We’re excited to introduce a new feature that allows subscribers to gift their upcoming order from a separate action button in the customer portal. This gives subscribers the option to send their order as a gift to a friend, family member, or colleague, and deliver a pleasant and unexpected gift

How to enable the feature:

It’s a simple one-click configuration!

1. Go to Loop Admin > Customer portal > Preferences > Order actions > Gift order and enable the checkbox.
   
   
   

Customer portal experience:

• When a subscriber logs into the customer portal and clicks on the "Gift" button, a pop-up will appear with two options:
  - Gift upcoming order
  - Close
• Upon selecting "Gift upcoming order", a side drawer will open, prompting the subscriber to enter the recipient’s details. Once completed, they can click "Gift this order", and the order will be charged immediately. The subscriber's current upcoming order will be charged, and the future upcoming order schedule remains unchanged.
  
  
  
  
  
  

Admin portal experience:

• The gifted order will appear in the order schedule with a "Gift" badge, indicating that it has been gifted.
• Audit logs will capture the gift activity, ensuring full transparency for admins. The shipping price will be calculated based on the recipient's address. If the address is undeliverable, an error message will be displayed to the subscriber. After the gift order is processed, the newly added address and updated shipping price will be reverted to the original address and price in the subscription contract, ensuring the original contract remains unchanged. All of these actions will be recorded in the logs for better tracking and understanding.
  
  
  
  
  

Reports:

• The Subscription activity logs report now includes a filter for the event type "order_gifted_customer_portal", giving detailed insights into gift activities.

Important notes:

• Available only for shipping or local delivery subscriptions (Not available for store pickups).
• Not enabled for Zapiet stores.
• Not valid for subscriptions with anchor configurations.

Plan availability:
Loop Pro plan only

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.