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Acquire & Grow
2 weeks ago

Automate product swaps across gift subscription orders

You can now configure Flows to automatically swap products across gift subscription orders. This removes the need for recipients to log in and manually update their gift, enabling smoother multi-order gift experiences.



We've added support for gift subscription-based Flows with Swap actions, allowing you to define product changes across successive gift orders. Once configured, the Flow automatically replaces the product in upcoming orders based on your conditions, without any recipient input. 

Gift-based triggers are available only if your store has the gift feature enabled with at least one active gift program, and these flows are marked with a gift subscription badge for visibility. Product swaps can occur only within the same gift program and follow existing gift swap logic. The new product inherits the same price, discounts, and quantity as the original, with no additional charges or refunds applied. 

Previously, swaps required recipients to log in and update products manually through the customer portal. This helps you run structured gift journeys with predefined product sequences while reducing drop-offs.


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