We’re excited to launch our first smart upsell profile to feature best selling products on the customer portal. Designed to boost your revenue by providing dynamic product recommendations to your subscribers with just a few clicks!

What’s new?

🎯 Best-selling upsell profile
Easily create an upsell profile that showcases your best-selling products to drive more conversions.

⚙️ Complete control
Include or exclude specific products from the best-seller list with simple recommendation rules.

💸 Configure discounts & purchase options
Seamlessly apply discounts and purchase options to best-sellers in one swift action.

🛠️ Switch to curated lists
Switch from displaying best-sellers to a handpicked selection of products whenever needed.

How to Set It Up?

1. Navigate to Grow > Upsells > Personalized Upsell Profile > Create Profile.
2. Enter Profile Details: Name your profile and set conditions.
3. Select Recommendation Type: Choose Best-selling Products.
4. Filter Products: Use recommendation rules to exclude specific items.
5. Set Purchase Options & Discounts: Apply them across all best-sellers with one click.

Availability:

This feature is available exclusively for Pro plan users.

Need help?

Reach out to support@loopwork.co or get in touch with your success manager.

What’s new?

We’re excited to introduce a new feature that allows your subscribers to gift their upcoming order instead of skipping it. This gives subscribers the option to send their order as a gift to a friend, family member, or colleague, turning a skipped order into a pleasant and unexpected gift.

How it helps:

• Brand's POV:
  Brands no longer lose revenue when a subscriber skips an order. With the "Gift" option, the brand still receives the expected recurring revenue.
• Subscriber's POV:
  For subscribers, this feature creates an "Aha!" moment for their loved ones. If they were planning to skip their upcoming order, they can now turn it into a thoughtful surprise gift for someone special.

How to enable the feature:

It’s a simple one-click configuration!

1. Go to Loop Admin > Customer Portal > Preferences > Order Actions > Skip Order
2. Enable the checkbox "Allow subscribers to gift an order instead of skipping"

Customer portal experience:

• When a subscriber logs into the customer portal and clicks on the "Skip" button, a pop-up will appear with two options: Skip order and Gift upcoming order
• Upon selecting "Gift upcoming order", a side drawer will open, prompting the subscriber to enter the recipient’s details. Once completed, they can click "Gift this order", and the order will be charged immediately. The upcoming order schedule will remain unchanged.
• The shipping price will be calculated based on the recipient's address. If the address is undeliverable, an error message will be displayed to the subscriber.

Admin portal experience:

• The gifted order will appear in the order schedule with a "Gift" badge, indicating that it has been gifted.
• Audit logs will capture the gift activity, ensuring full transparency for admins.
• After the gift order is processed, the newly added address and updated shipping price will revert to the original details, ensuring the original subscription contract remains unchanged. All activities will be recorded in the logs for better tracking and understanding.

Reports:

• A new "Gift instead of skip" column has been added to the Processed Orders report (Boolean value).
• The Subscription Activity Logs now includes a filter for the event type "order_gifted_instead_of_skip", providing detailed insights into gift activities.

Important notes:

• Available only for shipping or local delivery subscriptions (Not available for store pickups).
• Not enabled for Zapiet stores.
• Not valid for subscriptions with anchor configurations.

Plan availability:
Loop Pro plan only

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.

1. You can now configure where customers are redirected after adding a Preset bundle to their cart. The available options are:

• Redirect to cart page: Default behavior
• Redirect to checkout page: For a faster checkout process
• Redirect to a custom URL: Ideal for creating a step-by-step purchasing experience
• None: Keeps the standard product page behavior

2. Power custom experiences on the bundle builder page with information directly available as window variable. For more details refer to the help article.

✨ New Features 

1. Backup payment method - A powerful way to improve payment recovery and reduce churn. If a customer’s primary payment method fails, Loop will now automatically retry the charge on a backup payment method, if available. Learn more.

2. Introducing claim-based mystery rewards - Maximise retention while protecting the margins - by offering mystery rewards that are only unlocked when a subscriber visits the customer portal and claims the gift. Learn more.

3. Custom roles in the User & Permissions module – Managing access for large teams just got easier. Brands can now create custom roles with predefined permissions and assign them to users - no more setting access manually for every user. Learn more.

4. Choice of Upgrade offers: Offer your customers multiple upgrade options within a single upgrade profile, allowing them to choose from various products or flavours. With the new product priority setting, control the display order, making the upgrade process more flexible and customer-friendly. Learn more.

5. Subscription setup score: Track your Loop feature setup, identify gaps, and aim for 100% to boost retention, revenue, and customer satisfaction. Available only for Loop Pro plan. Learn more.

6. Minimum order weight: Set minimum order weight for product removal and partial billing flows. Once configured, subscribers can now only remove products from their order if the total weight of line items remains above a configured minimum threshold. Learn more.

⤴️ Improvements

 1. California Automatic Renewal Law (ARL) compliant cancellation flow - A simple toggle-based configuration to stay compliant with CARL, according to which customers are not mandated to go through multiple steps if they click on "Cancel subscription" or equivalent button. Showing benefits pages, offers, reason based surveys is allowed as long as these are optional.

2. Reactivate expired subscriptions - Merchants running limited-cycle subscriptions often take customer consent to continue beyond the original term. Merchants can now reactivate expired subscriptions in just one click, ensuring continuity for customers and reducing effort for merchants.

3. Warning message for attempting multiple orders in a day to avoid double-charging a genuine customer.

4. Enhanced manual subscription creation flow from the admin portal to

• Select the desired selling plan individually for each item
• Apply the selling plan discount or override with a custom discount
• Assign custom shipping codes & titles to each subscription

5. Analyse country-based subscription trends with a new country-based filter for the Cohort analytics tab.

6. Payments over time graphs now show the split of dunning and non-dunning orders.

7. Payment cards can be updated for paused/cancelled subscriptions.

8. Swap product bulk action is now supported for prepaid subscriptions.

9. BYOB bundles can now be removed from the subscription.

Link to June'25 product updates

1. Okendo <> Loop loyalty integration: Loyalty widget within customer portal will allow customers to view and redeem their loyalty points and access unused discount coupons. Learn more

2. 3P marketing integration app improvements: Merchants can access `loop_first_subscription_acquisition_date` and `loop_last_subscription_order_date` variables in 3p marketing integrations.  These variables can be used to create segments by defining the subscribed period for a particular subscriber.

What’s New?

We’re excited to introduce enhanced flexibility and control in order management with the launch of our "Minimum order weight" setting feature. This addition brings better customization to the Customer portal and Partial billing flows, giving brands more precision in how they handle orders and manage product removals.

Customer portal – Edit product flow

Subscribers can now only remove products from their order if the total weight of line items remains above a configured minimum threshold.

How It works:

• Configuration setting:
  Brands can set a minimum order weight by navigating to: Customer Portal > Preferences > Edit/Remove products > Minimum order weight.
  
  
  
  
  
  

• Error message handling:
  If a subscriber attempts to remove a product and the total weight of the remaining items falls below the set threshold, an error message will appear. No changes will be saved until the minimum weight condition is met.

  
  

  

  
  

Partial billing flow

In situations where some items in a subscription are unavailable, partial billing will only proceed if the total weight of the remaining (available) items meets the defined minimum threshold.

How It Works:

• Configuration setting:
  To enable this feature, brands can go to: Tools & Apps > Inventory > Allow partial billing > Based on order weight

  
  

  

This update ensures that brands have more control over how orders and partial billing are handled, optimizing both the subscriber experience and order management processes.

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.

What’s New?

Brands can now give subscribers multiple product options while upgrading their subscription. This helps brands offer options for changing flavours or variants during SKU or frequency based upgrades.

Customer portal – Upgrade product flow

• When a subscriber clicks on show upgrade details, a new button "Change" will appear on the new pack when multiple options are available. Upon clicking "Change", a drawer will appear for the subscriber to select options configured in the upgrade profile.

Admin portal – Upgrade product flow

• Multiple upgrade options: A single product can now be linked to several upgrade choices.
• Product priority: A new priority setting allows merchants to control the order in which upgrade options are shown with the highest priority product selected by default.

To set this up, you can refer to the help guide for "Subscription upgrades"

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.

Why this matters?
As your team scales, managing permissions one user at a time becomes inefficient and error-prone. With role-based access control, you can now:

• Create roles based on team functions (like Support, Ops, Marketing, or Finance)
• Ensure consistent access controls across users with similar responsibilities
• Update permissions once at the role level - changes reflect across all assigned users
• Streamline team onboarding by setting default roles

Need help?

Reach out to us at support@loopwork.co or via the support beacon in your dashboard.

We’ve expanded our analytics suite to offer more powerful and actionable insights into your subscriber behavior, cohort trends, and churn patterns. With these updates, you can now go beyond simple metrics to understand the drivers of growth, retention, and cancellations at a deeper level.

🔍 Subscriber Insights: Know Your Subscriber Base Like Never Before

• Track Real Subscriber Growth & Churn
   Visualize subscriber growth by tracking changes in new, paused, resumed, reactivated, canceled, and expired subscribers over time. Go beyond just subscription counts to understand subscriber activity and health at every stage of the journey.
• Monitor Subscriber Acquisition
   Measure non-subscriber to subscriber conversion rates, and track which products, plans, and delivery intervals are contributing most to subscriber growth. This helps you refine your acquisition strategy by identifying top-performing acquisition channels.
• Revenue Insights
   Compare subscriber revenue vs. non-subscriber revenue to measure the long-term value of your subscribers. Track recurring vs. checkout subscriber revenue to identify revenue streams that can be optimized for better retention.
• Read more here

📊 Cohort Analytics: Unlock Retention Patterns and Cohort Behavior

• Track Cohort Retention
  Analyze retention over time for each cohort based on their first order or acquisition date. See exactly when cohorts drop off, whether it's after the 2nd or 3rd order, and tailor your retention strategies accordingly.
• Measure Lifetime Value (LTV)
  Track Average Subscriber LTV and Subscription LTV for cohorts to understand how much revenue different groups of customers are bringing in over time. Identify the cohorts that are generating the most value to optimize your acquisition and retention strategies.
• Assess Acquisition Strategies
  Evaluate which acquisition months, products, or selling plans brought in the most loyal, high-value customers. Use these insights to inform future acquisition efforts and improve long-term subscriber retention.
• Evaluate Plans & Delivery Intervals
  Compare the performance of various selling plans and delivery intervals. Track the MRR and subscriber count for different plans to identify which ones are driving growth and which need adjustment.
• Read more here

❌ Cancellation & Churn Insights: Understand and Act on Subscriber Cancellations

• Churn Overview & Trends
  Get a high-level view of subscriber churn and subscription cancellations, with metrics on churn rate and lost MRR. Monitor 0-day churn, and track upcoming order notification churn to anticipate cancellations before they happen. See churn trends by day, week, and month to evaluate the impact of retention efforts or product changes.
• Order-Wise Cancellations
  Break down churn based on the number of orders placed before cancellation. Identify common drop-off stages such as cancellations after the 1st or 2nd order, and use this data to optimize your lifecycle journeys and plan effective retention interventions.
• Product-Specific Churn Tracking
  Identify which products are contributing most to churned revenue. Track churn trends at the product level to pinpoint the root causes—whether it’s pricing, product fit, or dissatisfaction with the item itself. Drill down to the variant level to identify issues with specific product SKUs.
• Reason-Wise Cancellations
  Understand why subscribers cancel by tracking cancellation reasons such as pricing concerns, product fit, or dissatisfaction. This allows you to optimize your messaging, retention flows, and offers to address the most common reasons for churn.
• Cancellation Flow Effectiveness
  Measure the effectiveness of your save actions at the product level, such as how often your cancellation flows succeed in retaining subscribers. Track save rates and analyze cancellation attempts to optimize your retention strategies.
• Read more here

With this expanded analytics toolset, you can gain a comprehensive view of your subscriber base for tracking growth, acquisition, churn, and product-specific cancellations. Whether you're optimizing acquisition strategies, refining retention flows, or analyzing churn reasons at the product or cohort level, these insights help to make smarter, more data-driven decisions.

By focusing on churn patterns, cohort behaviors, and subscriber acquisition, you’ll be empowered to improve subscriber retention, maximize revenue, and build a healthier, more loyal subscriber base.

Coming Soon: Lifetime Value (LTV) tracking and additional improvements!

Need help?

Reach out to us at support@loopwork.co or via the support beacon in your dashboard.

Delight your customers by letting them view and redeem loyalty points directly within the Loop customer portal - making subscriptions more rewarding than ever.

What’s new?

• Loyalty Points, Front and Center: Customers can now see their available loyalty points right inside the Loop portal—no guesswork required.
• Redeem on Subscriptions: Customers can apply loyalty points to upcoming subscription orders, and remove them anytime. Once removed, the points go straight back to their wallet.
• Boost Retention with Smart Loyalty Nudges: Display loyalty points in cancellation flows and subscriber notifications. Even better - offer “Redeem store credits” as a treatment action to win back at-risk customers.

Refer to the detailed step-by-step guide to learn more about the integration steps.