Subscriptions that initially contain only digital products may not store a shipping address. If a physical product is later added, the subscription still carry N/A as the delivery address, which can cause confusion for warehouses and fulfillment systems when orders are created. To prevent this, we’ve introduced visibility and alerts to help brands identify and resolve missing shipping addresses.

What’s new

Customer portal banner

• A “Shipping address required” banner is now shown in the customer portal when a subscription contains at least one shippable product but has no shipping address.
• A CTA to add the address is displayed wherever the delivery address appears as N/A.
• Banner text can be configured under:
  Customer Portal → Themes → Texts → Delivery address missing banner.

Admin alert

• A new alert titled “Subscriptions found with no shipping address” has been added under the Subscriptions alert category.
• Clicking this alert opens the Subscriptions report filtered to show subscriptions where the delivery address is missing.
• Brands can use this list to notify customers and collect the required shipping address before the next order is generated.