What’s new?

We’re excited to introduce a new feature that allows your subscribers to gift their upcoming order instead of skipping it. This gives subscribers the option to send their order as a gift to a friend, family member, or colleague, turning a skipped order into a pleasant and unexpected gift.

How it helps:

• Brand's POV:
  Brands no longer lose revenue when a subscriber skips an order. With the "Gift" option, the brand still receives the expected recurring revenue.
• Subscriber's POV:
  For subscribers, this feature creates an "Aha!" moment for their loved ones. If they were planning to skip their upcoming order, they can now turn it into a thoughtful surprise gift for someone special.

How to enable the feature:

It’s a simple one-click configuration!

1. Go to Loop Admin > Customer Portal > Preferences > Order Actions > Skip Order
2. Enable the checkbox "Allow subscribers to gift an order instead of skipping"

Customer portal experience:

• When a subscriber logs into the customer portal and clicks on the "Skip" button, a pop-up will appear with two options: Skip order and Gift upcoming order
• Upon selecting "Gift upcoming order", a side drawer will open, prompting the subscriber to enter the recipient’s details. Once completed, they can click "Gift this order", and the order will be charged immediately. The upcoming order schedule will remain unchanged.
• The shipping price will be calculated based on the recipient's address. If the address is undeliverable, an error message will be displayed to the subscriber.

Admin portal experience:

• The gifted order will appear in the order schedule with a "Gift" badge, indicating that it has been gifted.
• Audit logs will capture the gift activity, ensuring full transparency for admins.
• After the gift order is processed, the newly added address and updated shipping price will revert to the original details, ensuring the original subscription contract remains unchanged. All activities will be recorded in the logs for better tracking and understanding.

Reports:

• A new "Gift instead of skip" column has been added to the Processed Orders report (Boolean value).
• The Subscription Activity Logs now includes a filter for the event type "order_gifted_instead_of_skip", providing detailed insights into gift activities.

Important notes:

• Available only for shipping or local delivery subscriptions (Not available for store pickups).
• Not enabled for Zapiet stores.
• Not valid for subscriptions with anchor configurations.

Plan availability:
Loop Pro plan only

Need help?

We’re happy to help you. Reach out to support@loopwork.co or get in touch with your success manager.