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RetentionAdmin & Operations
2 weeks ago

New Flow triggers, targeting conditions, and log access, plus dynamic banners in Reward Journey

You can now trigger a Flow directly off a subscription status change, like Paused to Active, and target more precisely with new conditions like "Subscription attribute absent," "Product added is not upsell," and "Retention offer not applied" (previously "Cancellation offer applied").

A new "View logs" action lets you jump straight to logs for a specific Flow, making troubleshooting faster. Reward Journey banners also now support dynamic variables, so you can personalize HTML banner content with subscription or customer data.