What is Richpanel?
Richpanel is a customer service platform designed to help eCommerce brands manage and resolve customer queries efficiently. It brings together conversations from channels like email, chat, and social media into one dashboard and lets support teams access order details, issue refunds, or make updates without leaving the chat, reducing response time and improving customer experience. To learn more about Richpanel, click here.

What does the integration solve for?

This integration allows merchants to provide the right tools for their customer experience to resolve tickets with the highest efficiency. Merchants can easily view subscription details on the Richpanel ticketing UI and take the following subscription actions from Richpanel:
- Cancel a subscription
- Pause a subscription
- Set the next billing date
- Trigger the next shipment

Plan availability: Loop Pro plan only

🔧 To learn more about the integration process, check out our step-by-step guide to get started.